Jobs in Canada

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Added 8 mins ago
C
System Integrator
CIMA+
Guelph, ON · Sudbury, Ontario
- $67,440 to $92,730 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 23 mins ago
KG
AWS Cloud DevOps Engineer (Payments Domain)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Position: AWS Cloud DevOps Engineer (Payments Domain)
Added 23 mins ago
Y
API Engineer
Yochana
ON · Ontario, Canada
- Contract
Job Title :- Senior APIC Developer / API Gateway Platform Engineer | 7+ Years
Added 23 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 23 mins ago
LT
Product Engineer
Lorven Technologies Inc.
Toronto, ON
- Full-time
The Product Engineer (Full Stack) is responsible for designing, building, and maintaining robust, scalable full-stack features for the client's core enterprise Banking Platform.
Added 38 mins ago
DC
Civil Engineering Graduate
Dillon Consulting Limited
Vaughan, ON
- Full-time
Registered as an engineer-in-training, or be eligible within six months
Added 53 mins ago
C
System Integrator
CIMA+
Sudbury, ON · Greater Sudbury, ON
- $67,440 to $92,730 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 53 mins ago
CS
Lead / Senior Security Engineer
Confiar Services
Toronto, ON
- Contract
We are seeking an experienced Lead / Senior Security Engineer with 8+ years of experience in cybersecurity, data security, and security engineering. The ideal candidate will be responsible…
Added 53 mins ago
C
System Integrator
CIMA+
Guelph, ON
- $67,440 to $92,730 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 53 mins ago
LT
CloudOperations Engineer (SENIOR/ LEVEL II)
Lorven Technologies Inc.
Toronto, ON
- Contract
The Cloud Operations Engineer (Senior / Level II) is responsible for deploying, maintaining, and optimizing enterprise Microsoft Azure SaaS infrastructure and platform services for Tier-1…
Added 54 mins ago
Technology - Brokerage Engineering - Senior Data Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 1 hour ago
P
Junior Solutions Engineer
Pontosense
Kitchener, ON
- Full-time
Technical onboarding. Agencies and partners get set up on our platform, trained and live, with their first sensors in homes
Added 1 hour ago
C
Senior DevOps Specialist
CIRA
Ottawa, ON
- Full-time
By working with the CIRA registry team, you’ll play a part in advancing the CIRA Registry Platform, which supports a wide range of domains globally. Help us drive innovation and maintain…
Added 1 hour ago
SM
RQ11860 – Database Administrator – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
LT
Senior QA Engineer
Lorven Technologies Inc.
Toronto, ON
- Contract
Our client is looking Senior QA Engineer for Long Term project in Toronto, ON / Ottawa, ON (Hybrid) Below is the detail requirement.
Added 1 hour ago
XG
Senior Data Engineer
Xforia Global Talent & Technology Solutions
Halifax, NS
- Contract
Position Summary: The Senior Data Engineer leads complex data engineering projects, working on designing data architectures that align with business requirements. This role focuses on…
Added 1 hour ago
G
Senior Databricks Data Platform Engineer
Galent
Montreal, QC
- Contract
Job Title: Senior Databricks Data Platform Engineer
Added 1 hour ago
M
Data & Infrastructure Engineer
Mecka
Remote, Canada
- $150,000 to $185,000 CAD / year
- Full-time
- Remote
4+ years as a data, platform, or infrastructure engineer owning production systems end to end.
Added 2 hours ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems…
Added 2 hours ago
T
Senior Azure DevOps Engineer
Teqfocus
Toronto, ON
- Contract
This role requires a hands-on engineer who can independently manage cloud environments, streamline application deployments, automate infrastructure provisioning, and ensure platform…
Added 2 hours ago
T
Senior Full Stack AI Developer
Teqfocus
Toronto, ON
- Contract
We are looking for a hands-on engineer who combines strong Python backend engineering, modern frontend development, and practical AI implementation experience.
Added 3 hours ago
N
Member of Technical Staff 3
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
Are you an enthusiastic early-career engineer passionate about building secure AI infrastructure from the ground up? Join Nutanix to help develop our DataHub platform - an enterprise data…
Added 3 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
…of product design. Reporting to the Senior Hardware Design Engineer, and under supervision of the EMC specialist, we expect them to perform a variety of tasks ranging from design to…
Added 3 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power…
Added 4 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

ABOUT US

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

\nWe are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We also believe in providing our employees with the right tools and resources to help them excel at their jobs. We offer:

PTO Plan with unlimited negative balance

RRSP Plan

Up to 100% employer-paid benefit options for health, dental, and vision coverage

Supplemental Benefits

Apple Air Mac Equipment

Office gym access (includes workout equipment, basketball court, and showers)

Becoming part of the team that coined the term “Data Observability”!

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues in distributed systems and Hadoop environments. Manage support cases, coordinate escalations, and assist with onboarding deployments while maintaining strong customer relationships.

Requirements

Requires 10+ years of experience with highly-scalable distributed environments and at least 2 years of experience with major cloud platforms. Candidates must possess strong troubleshooting skills in Java and Hadoop operations, along with a bachelor's degree in Computer Science or Engineering.

Skills

Distributed systems
Cloud infrastructure
AWS
Azure
GCP
Docker
Kubernetes
Hadoop
Zookeeper
HDFS
YARN
Hive
Java
Troubleshooting
Technical support
Customer success

Benefits

Unlimited PTO plan
RRSP plan
Health insurance
Dental insurance
Vision coverage
Supplemental benefits
Apple Air Mac equipment
Office gym access

Visa sponsorship

Not detected in the job text

Keywords

Data Observability
SaaS
Distributed systems
AWS
Azure
GCP
Docker
Kubernetes
Helm
Hadoop
Zookeeper
HDFS
YARN
Hive
KNOX
LDAP
Kerberos
SSL/TLS
Java
TCP/IP
DNS
Bash
PowerShell
Python
MySQL
PostgreSQL
Enterprise support
Cloud infrastructure
DataOps
Technical troubleshooting

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Work requirements

Jobs in Canada