Jobs in Canada

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Added 45 mins ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
We are looking for a Tests and Validations Specialist to join our multidisciplinary R&D team and to design state-of-the-art communication system for use in the MRI room!
Added 45 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 45 mins ago
EC
Talent Acquisition Specialist (FTC - 12 months)
EPIC Centre
London, ON
- Contract
We are seeking a Talent Acquisition Specialist (FTC - 12 months) to partner with hiring managers and business leaders to attract, assess, and hire highly skilled talent across all areas of…
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…implementation, maintenance and improvement of the quality management system and Hospital Point of Care Testing…
Added 1 hour ago
II
Quality Engineer
Intero Integrity
Toronto, ON
- Full-time
Thanks to our growth, we have a newly created position for a Quality Engineering Specialist.
Added 1 hour ago
GM
Digital Media Specialist
Gaulin Media
Balzac, AB
- Full-time
Digital Media Specialist REF#: JG35078 Rocky View County
Added 1 hour ago
GF
PRINCIPAL SPECIALIST RESOURCE GEOLOGIST – CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client, Gold Fields, a globally diversified gold producer, is currently seeking a PRINCIPAL SPECIALIST RESOURCE GEOLOGIST - CORPORATE DEVELOPMENT.
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…the exception of interventional Cardiology. We have access to specialist advice electronically within the hospital…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Paper-Based Practice – Manage a well-organized paper chart system with an existing patient panel of approx. 1,000 patients.
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 5 hours ago
CC
RQ11859 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 6 hours ago
RO
Site IT Specialist
Rubicon Organics™
Delta, BC
- $62,000 to $77,500 CAD / year
- Full-time
…support across Rubicon Organics’ operational sites. The Site IT Specialist is the primary on-site technical resource for production, cultivation, warehouse, and workplace technology. The…
Added 6 hours ago
C
Operational Support Specialist
Compucom
Markham, ON
- Full-time
As an Operational Support Specialist, your primary function is to provide day-to-day client support in relation to Paulsboro and Canada operations. You will take ownership of ensuring we…
Added 7 hours ago
UO
Systems Operations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Assists the Records Systems team during system upgrades and participates in assessing system enhancements; when assigned to a project, duties may include:
Added 7 hours ago
HT
Quality Assurance Specialist
Hirematic Talent Solutions
ON · Ontario, Canada
- $40 to $45 CAD / hour
- Full-time
The Quality Assurance Specialist is responsible for the development of test plans, test scripts, and test cases and executing these against the various components. The tester will work with…
Added 7 hours ago
J
Specialist, Supply Chain Systems
Jobgether
Canada
- Full-time
The Specialist, Supply Chain Systems will play a key role in supporting and optimizing enterprise supply chain technologies and digital platforms. This position combines technical…
Added 7 hours ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
Added 7 hours ago
P
Vice President, Compliance
Payroc
Canada
- Full-time
The Vice President, Compliance leads Payroc’s compliance strategy and oversees the Company’s Compliance Management System, ensuring business practices align with applicable laws,…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

ABOUT US

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary:

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

\nWe are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We also believe in providing our employees with the right tools and resources to help them excel at their jobs. We offer:

PTO Plan with unlimited negative balance

RRSP Plan

Up to 100% employer-paid benefit options for health, dental, and vision coverage

Supplemental Benefits

Apple Air Mac Equipment

Office gym access (includes workout equipment, basketball court, and showers)

Becoming part of the team that coined the term “Data Observability”!

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Provide technical support for enterprise customers by troubleshooting complex issues in distributed systems and Hadoop environments. Manage support cases, coordinate escalations, and assist with onboarding deployments while maintaining strong customer relationships.

Requirements

Requires 10+ years of experience with highly-scalable distributed environments and at least 2 years of experience with major cloud platforms. Candidates must possess strong troubleshooting skills in Java and Hadoop operations, along with a bachelor's degree in Computer Science or Engineering.

Skills

Distributed systems
Cloud infrastructure
AWS
Azure
GCP
Docker
Kubernetes
Hadoop
Zookeeper
HDFS
YARN
Hive
Java
Troubleshooting
Technical support
Customer success

Benefits

Unlimited PTO plan
RRSP plan
Health insurance
Dental insurance
Vision coverage
Supplemental benefits
Apple Air Mac equipment
Office gym access

Visa sponsorship

Not detected in the job text

Keywords

Data Observability
SaaS
Distributed systems
AWS
Azure
GCP
Docker
Kubernetes
Helm
Hadoop
Zookeeper
HDFS
YARN
Hive
KNOX
LDAP
Kerberos
SSL/TLS
Java
TCP/IP
DNS
Bash
PowerShell
Python
MySQL
PostgreSQL
Enterprise support
Cloud infrastructure
DataOps
Technical troubleshooting

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Work requirements

Jobs in Canada