Jobs in Canada

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Added 14 mins ago
MT
Manufacturing Engineer
Modern Technical Staffing Inc.
Guelph, ON
- $90,000 to $105,000 CAD / year
- Full-time
Our client in Guelph is looking for a Manufacturing Engineer. They are seeking someone who has been employed as a Manufacturing or Process Engineer with a low volume, high mix, CNC…
Added 14 mins ago
Hydraulic Systems Engineer
Vortex Aquatic Structures International Inc.
Pointe-Claire, QC
We're looking for a Hydraulic Systems Engineer to join our Product Engineering team in Pointe-Claire, Montreal.
Added 29 mins ago
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Development Engineer – Transmission & Driveline (Intermediate)
Collabera
Windsor, ON
- $35 to $41 CAD / hour
- Contract
Must have excellent communication and presentation skills as well as experience with basic PC software (e.g
Added 29 mins ago
H
Data Engineer – Marketing & Audience Analytics
HCLTech
ON · Ontario, Canada
- Full-time
🚀 We're Hiring: Data Engineer – Marketing & Audience Analytics
Added 29 mins ago
S
Bridge Senior Team Lead
Stantec
Markham, ON
- Full-time
Location: This position can be based in any Stantec office within the Ontario or Atlantic Canada region
Added 44 mins ago
ER
Dam Safety Engineer / Dam Safety Specialist - Canada
EWI Recruitment
Canada
- Full-time
P.Eng. (Professional Engineer) license registered (or eligible for registration) with a Canadian provincial regulator (e.g., PEO, EGBC, APEGA)
Added 44 mins ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well…
Added 1 hour ago
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Sr. Consultant - Enterprise Risk Advisory 4C
BrightClaim
Quebec, QC
- Full-time
…Management - Skillsoft, Microsoft Certified: Azure Security Engineer Associate -…
Added 1 hour ago
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Senior Azure DevOps Engineer
Teqfocus
Toronto, ON
- Contract
We are looking for an experienced Senior Azure DevOps & Infrastructure Engineer with strong expertise in CI/CD pipeline development, Microsoft Azure cloud infrastructure, Infrastructure as…
Added 1 hour ago
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Senior Full Stack AI Developer
Teqfocus
Toronto, ON
- Contract
We are looking for a hands-on engineer who combines strong Python backend engineering, modern frontend development, and practical AI implementation experience.
Added 1 hour ago
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Member of Technical Staff 3
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
Are you an enthusiastic early-career engineer passionate about building secure AI infrastructure from the ground up? Join Nutanix to help develop our DataHub platform - an enterprise data…
Added 2 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
…of product design. Reporting to the Senior Hardware Design Engineer, and under supervision of the EMC specialist, we expect them to perform a variety of tasks ranging from design to…
Added 2 hours ago
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Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 2 hours ago
A
Ingénieur Qualité Fournisseurs / Supplier Quality Engineer
Actalent
MB · Saint-Laurent, MB
- $40 to $60 CAD / hour
- Contract
We are seeking a Quality Assurance Engineer who will be responsible for evaluating and managing supplier quality systems. The role involves maintaining and improving processes for the…
Added 2 hours ago
CH
Maintenance Worker III
Covenant Health Canada
Bonnyville, AB
- Full-time
Must have a valid Class 5 driver's license
Added 2 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 2 hours ago
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Commercial Lead
SYSTRA
Toronto, ON
- Full-time
Professional Engineer Ontario (P.Eng.), Certified Engineering
Added 2 hours ago
A
Senior Software Developer
Autodesk
Toronto, ON
- Full-time
Rich experience as a Site Reliability Engineer accountable for SLOs. Understand and curiosity of SRE best practices, architectures, and methods
Added 2 hours ago
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Construction project manager
Mongrain
Mirabel, QC
- Full-time
Construction or civil (building) engineer, architectural degree, or other combination of relevant experience/training;
Added 2 hours ago
II
Quality Engineer
Intero Integrity
Toronto, ON
- Full-time
Are you a Quality Engineer who would rather fix the root cause on the shop floor than write another procedure nobody reads? Then this new role is for you. You'll help shape how quality and…
Added 2 hours ago
N
POS Integration & Implementation Engineer – Retail Data
nugget.ai
Mississauga, ON
- Contract
We are seeking an experienced POS Integration & Implementation Engineer to lead technical integrations between Daisy Retail and third-party POS systems.
Added 3 hours ago
NG
Underground Operations Engineer
New Gold Inc.
Emo, ON
- Full-time
The Underground Operations Engineer is responsible for supporting the mining team by assisting with overseeing and coordinating underground operations. They will work collaboratively with…
Added 3 hours ago
BA
Senior Project Engineer
BNP Associates, Inc.
Toronto, ON
- Full-time
…and engineering, has an immediate need for a Senior Project Engineer based on-site at Toronto Pearson International Airport (YYZ). This is a dynamic, field-based role supporting BNP's…
Added 3 hours ago
A
Solutions Architect / Solutions Engineer- Payments
Airwallex
Toronto, ON
- Full-time
This role can be based in SF, NYC, Seattle or Toronto (3 days in office), with implementation coverage across the US
Added 3 hours ago
A
Product Specialist (Cloud Support SME)
Acceldata
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 10, 2027
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

About Us
Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary:
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We are looking for someone who can:

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What makes you the right fit for the position:

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good to have:

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We also believe in providing our employees with the right tools and resources to help them excel at their jobs. We offer:

PTO Plan with unlimited negative balance
RRSP Plan
Up to 100% employer-paid benefit options for health, dental, and vision coverage
Supplemental Benefits
Apple Air Mac Equipment
Office gym access (includes workout equipment, basketball court, and showers)
Becoming part of the team that coined the term “Data Observability”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide technical support to enterprise customers by managing cases, incidents, escalations, and queue operations, and by researching, reproducing, troubleshooting, and resolving complex product issues. Support customer deployments and proofs of concept, coordinate with product and engineering teams on trends and feature requests, and build customer relationships through status calls and occasional site visits.

Requirements

Requires 10+ years of experience in highly scalable distributed environments and at least two years supporting cloud infrastructure on AWS, Azure, or GCP, along with Docker and Kubernetes troubleshooting and Hadoop operations expertise. Candidates should have a bachelor's degree in computer science, engineering, or equivalent experience, strong technical troubleshooting and English communication skills, and enterprise technical support experience; rotational shifts and weekend on-call participation are required.

Skills

Distributed Systems Support
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm
Hadoop
HDFS
YARN
Hive
ZooKeeper
Authentication and Security
Java Troubleshooting
TCP/IP and DNS Troubleshooting

Benefits

Paid Time Off
RRSP Plan
Health Insurance
Dental Insurance
Vision Insurance
Supplemental Benefits
Apple Mac Equipment
Office Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Data Observability
SaaS
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm Charts
kubectl
Hadoop
ZooKeeper
HDFS
YARN
Hive
Knox
LDAP
Kerberos
SSL/TLS
SSO
OAuth
OIDC
Ranger
Sentry
TCP/IP
DNS
Java
Linux
Bash
PowerShell

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Jobs in Canada