Jobs in Canada

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Added 2 mins ago
QG
Procurement Specialist – Mining
Quadra Group
Vaudreuil-Dorion, QC
- Full-time
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 2 mins ago
FA
Inventory Control Specialist
FTAI Aviation
Montreal, QC
- Full-time
The Inventory Control Specialist is responsible for maintaining the accuracy, integrity, and traceability of inventory across FTAI’s local stockrooms and operating locations. This role…
Added 2 mins ago
TT
Senior Category Management Specialist, Supply Chain and Logistics Operations
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $76,620 to $107,268 CAD / year
- Full-time
We’re looking for a dynamic and strategic professional to support sourcing and contracting efforts for all non-merchandise areas of the business, including categories supporting our supply…
Added 18 mins ago
RU
Federal Tax Partner - Corporations
RSM US LLP
Toronto, ON
- Full-time
As a Tax Partner, you will lead client service, growth, specialist, or leadership responsibilities for the Tax line of business. This role focuses on delivering high-quality tax solutions,…
Added 18 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
We’re looking for a Social Media Content Specialist who knows how to turn great stories and ideas into content people actually want to watch, share, save, and engage with.
Added 32 mins ago
NI
ServiceNow Implementation Architect
Nityo Infotech
Toronto, ON
- Full-time
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
Added 32 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
We’re looking for a Social Media Content Specialist who knows how to turn great stories and ideas into content people actually want to watch, share, save, and engage with.
Added 32 mins ago
H
Bilingual Recruiter
Hays
Montreal, QC
- Full-time
…countries, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Together with over 9,500 people across the globe, we are better together: we…
Added 32 mins ago
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Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 47 mins ago
MD
Portfolio Coordinator - Information Technology Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 48 mins ago
MI
IT Support Tech I
Medline Industries, LP
Mississauga, ON · Spectrum
- Full-time
This entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures. More…
Added 48 mins ago
C
Corporate Trust Officer
Computershare
Toronto, ON
- Full-time
…barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for…
Added 1 hour ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
We’re looking for a Social Media Content Specialist who knows how to turn great stories and ideas into content people actually want to watch, share, save, and engage with.
Added 1 hour ago
CC
Corporate Trust Officer
Computershare Canada
Toronto, ON
- Full-time
…barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for…
Added 1 hour ago
R
Sales Specialist Appliances & Kitchen
RONA
Quebec, QC
- Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 1 hour ago
R
Estimator, Store Sales
RONA
Mississauga, ON
- $19 to $23 CAD / hour
- Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 1 hour ago
Specialist Information Security (Governance)
Independent Electricity System Operator
Canada
The Specialist, Information Security will coordinate, plan and/or organize the development and delivery of Information Security services to business units in order to maintain the integrity…
Added 1 hour ago
CD
General Pipeline : Costume Props Specialist
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Reporting to the Specialty Manager, the Props Specialist will be responsible for:
Added 1 hour ago
GL
Customer Solutions Specialist
goeasy Ltd.
Regina, SK
- Full-time
A day in a life of a Customer Solutions Specialist:
Added 1 hour ago
MD
Information Technology Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift/ 8:00am-5:00pm
Added 1 hour ago
M
IT Support Tech I
Medline
Mississauga, ON
- Full-time
This entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures. More…
Added 1 hour ago
AC
Specialist Data and AI - Tooling Administrator
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Specialist, Data & AI (Tooling Administrator), will provide technical leadership for the administration, governance, and operational management of Air Canada’s Databricks platform and…
Added 1 hour ago
UH
Clinical Nurse Specialist, Psychosocial Oncology
University Health Network
Toronto, ON
- Full-time
…concerns during their illness trajectory. The clinical nurse specialist (CNS) role within the psychosocial oncology program will aim to reduce the health disparities experienced by…
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
Support strategic partnerships, joint ventures, and alternative delivery opportunities by identifying & assessing the right partners, including contractors, JV partners, specialist…
Added 2 hours ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Ottawa, ON
- $156,960 to $200,000 CAD / year
- Full-time
Support strategic partnerships, joint ventures, and alternative delivery opportunities by identifying & assessing the right partners, including contractors, JV partners, specialist…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

About Us

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We Are Looking For Someone Who Can

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What Makes You The Right Fit For The Position

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good To Have

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We Also Believe In Providing Our Employees With The Right Tools And Resources To Help Them Excel At Their Jobs. We Offer

PTO Plan with unlimited negative balance
RRSP Plan
Up to 100% employer-paid benefit options for health, dental, and vision coverage
Supplemental Benefits
Apple Air Mac Equipment
Office gym access (includes workout equipment, basketball court, and showers)
Becoming part of the team that coined the term “Data Observability”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage enterprise support cases, incidents, escalations, and queue coordination; investigate, reproduce, troubleshoot, and resolve complex technical issues affecting distributed systems and production customers. Support customer onboarding and proofs of concept, collaborate with product and engineering teams on issues and feature requests, and build customer relationships through status calls and occasional site visits.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting cloud infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Kubernetes and Docker, Hadoop operations, security and authentication, and technical troubleshooting, along with a bachelor's degree or equivalent experience and strong English communication skills.

Skills

Cloud Infrastructure Support
Distributed Systems
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm
Hadoop
HDFS
YARN
Hive
ZooKeeper
Linux
Java Troubleshooting
Customer Support

Benefits

Paid Time Off
RRSP Plan
Health Insurance
Dental Insurance
Vision Coverage
Supplemental Benefits
Apple Mac Equipment
Office Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Data Observability
SaaS
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Distributed Systems
Kubernetes
Docker
Helm Charts
Hadoop
ZooKeeper
HDFS
YARN
Hive
Knox
LDAP
Kerberos
SSL/TLS
SSO
OAuth
OIDC
Ranger
Sentry
Java
Linux
Bash
PowerShell
Python
MySQL

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Jobs in Canada