Jobs in Canada

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Added 10 mins ago
LH
Development Team Lead
Lifemark Health Group
Brampton, ON
- $100,000 to $120,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office and 1 day remote)
Added 10 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
VIAVI’s Production & Lab Testing (PLT) division in Ottawa designs and manufactures precision optical test and measurement instruments - the systems that R&D engineers and production lines…
Added 10 mins ago
ML
FSQA Supervisor/HACCP Specialist
Maple Leaf Foods Inc.
Toronto, ON · North York, Ontario
- $62,000 to $91,000 CAD / year
- Full-time
We use Artificial Intelligence (AI) tools to support parts of our recruitment process. AI does not make hiring decisions; all decisions are made by human reviewers.
Added 10 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
Techo-Bloc is a North American manufacturer and distributor of premium hardscape products, with 9 production facilities and 15 distribution centers. With 900+ employees, we design products…
Added 24 mins ago
WF
Prepared Foods Production Team Member (Deli / Culinary Prep) - Part Time
Whole Foods Market
Toronto, ON
- Part-time
…whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all…
Added 24 mins ago
E
Workday Advanced Compensation Sr. Consultant (Cert Required)
ERPA
Canada
- Full-time
Must have experience independently leading at least two Workday Phase 1 implementations and two Workday Phase X implementations · Must have experience troubleshooting, configuring, and navigating Workday Advanced Compensation
Added 24 mins ago
Y
IT Project Manager-Telecom
Yochana
Brampton, ON
- Full-time
Coordinate Level 1, Level 2, and Level 3 support teams during post-production support.
Added 24 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Techo-Bloc is a North American manufacturer and distributor of premium hardscape products, with 9 production facilities and 15 distribution centers. With 900+ employees, we design products…
Added 24 mins ago
II
Assistant Manager – Oracle EBS Techno-Functional
Indian Institutes of Public Health (IIPHs)
Amos, QC
- Full-time
We are seeking an experienced Oracle EBS Functional Technical Specialist (FTS) to support, maintain, and enhance Oracle EBS R12.2 applications. The role involves application support,…
Added 24 mins ago
RS
Material Handler Day Shift Sunday - Wednesday
Ryder System, Inc.
Winnipeg, MB
- Full-time
Wage: $21.18 + $0.50 Day Shift Differential · Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site
Added 24 mins ago
AI
Intermediate Data Support Analyst (18-month contract)
AGF Investments
Toronto, ON
- Contract
A minimum of 2 years’ operations/production support experience, or comparable educational background.
Added 24 mins ago
ZS
Linux System Administrator
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Must have experience in Puppet, Foreman and Qualys
Added 24 mins ago
GE
Sr. Software Developer
Global ERP Solutions
Toronto, ON
- Full-time
…applications, writing clean and reusable code, troubleshooting production issues, and improving application…
Added 24 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed…
Added 24 mins ago
M
Analyst, Risk Management (Capital Project Controls)
Metrolinx
Toronto, ON
- Full-time
…relation to an assigned project scope. The Risk Analyst will also support the Capital Project Delivery Team and the Risk Lead in ensuring that the Risk Management Plan and other…
Added 24 mins ago
C
Sr. Manager, Data Engineering
Cineplex
Toronto, ON
- Full-time
Support resolution of production defects that require engineering changes and ensure lessons are incorporated into development standards
Added 39 mins ago
NA
Senior Business Support Assistant - Pharmacy Services
NHS Ayrshire & Arran
Ottawa, ON
- Full-time
…Administrator to provide comprehensive secretarial and administrative support to the Prescribing Support Team. The successful candidate will deliver a high-quality administrative service,…
Added 54 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Techo-Bloc is a North American manufacturer and distributor of premium hardscape products, with 9 production facilities and 15 distribution centers. With 900+ employees, we design products…
Added 54 mins ago
A
Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
…while owning manufacturing-focused test activities across NPI, production readiness, and ongoing product lifecycle support. The engineer develops and continuously improves automated…
Added 54 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
VIAVI’s Production & Lab Testing (PLT) division in Ottawa designs and manufactures precision optical test and measurement instruments - the systems that R&D engineers and production lines…
Added 54 mins ago
RI
Oracle PeopleSoft Financials Lead Consultant/PeopleSoft Admin
Raas Infotek
Mississauga, ON
- Contract
Administer and support PeopleSoft environments (DEV, TEST, UAT, PROD).
Added 55 mins ago
Specialist Solutions (AI Agent Specialist)
Independent Electricity System Operator
Canada
Through ongoing application support, enhancements, and modernization, you continuously refine solutions by leveraging new AI technologies, directly improving user experience and driving…
Added 1 hour ago
AI
Senior AI & DevOps Engineer – Azure, AWS & Generative AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Experience in setting up infrastructure and architecture for DevOps tools such as Git, Jenkins, Ansible, Azure ARM Templates, AWS CloudFormation, etc., including ongoing support.
Added 1 hour ago
B
Intermediate Frontend Developer/React/Nextjs-Banking
BeachHead
Toronto, ON
- $70 to $72 CAD / hour
- Contract
…Developer/React/Nextjs-Banking who will build scalable React and Next.js applications to support key digital initiatives and participate in code reviews, pull requests, and Agile…
Added 1 hour ago
Y
Backend Developer – Ruby & Golang
Yochana
ON · Ontario, Canada
- Full-time
Support major live sporting events and participate in special-event production watch and support as required.

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

About Us

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We Are Looking For Someone Who Can

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What Makes You The Right Fit For The Position

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good To Have

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We Also Believe In Providing Our Employees With The Right Tools And Resources To Help Them Excel At Their Jobs. We Offer

PTO Plan with unlimited negative balance
RRSP Plan
Up to 100% employer-paid benefit options for health, dental, and vision coverage
Supplemental Benefits
Apple Air Mac Equipment
Office gym access (includes workout equipment, basketball court, and showers)
Becoming part of the team that coined the term “Data Observability”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage enterprise support cases, incidents, escalations, and queue coordination; investigate, reproduce, troubleshoot, and resolve complex technical issues affecting distributed systems and production customers. Support customer onboarding and proofs of concept, collaborate with product and engineering teams on issues and feature requests, and build customer relationships through status calls and occasional site visits.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting cloud infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Kubernetes and Docker, Hadoop operations, security and authentication, and technical troubleshooting, along with a bachelor's degree or equivalent experience and strong English communication skills.

Skills

Cloud Infrastructure Support
Distributed Systems
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm
Hadoop
HDFS
YARN
Hive
ZooKeeper
Linux
Java Troubleshooting
Customer Support

Benefits

Paid Time Off
RRSP Plan
Health Insurance
Dental Insurance
Vision Coverage
Supplemental Benefits
Apple Mac Equipment
Office Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Data Observability
SaaS
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Distributed Systems
Kubernetes
Docker
Helm Charts
Hadoop
ZooKeeper
HDFS
YARN
Hive
Knox
LDAP
Kerberos
SSL/TLS
SSO
OAuth
OIDC
Ranger
Sentry
Java
Linux
Bash
PowerShell
Python
MySQL

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Jobs in Canada