Jobs in Canada

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Added 1 min ago
PG
Technical Security Research Engineer
Pacer Group
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Job Title: Technical Security Research Engineer
Added 1 min ago
PG
AI Security Research Engineer
Pacer Group
Toronto, ON
- $60 to $65 CAD / hour
- Contract
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
Added 1 min ago
LI
Back End Developer
LanceSoft, Inc.
Toronto, ON
- $50 CAD / hour
- Contract
We are seeking a highly skilled Senior Backend Engineer with strong expertise in modern backend development technologies and frameworks. The ideal candidate will have extensive experience…
Added 1 min ago
CC
RQ11860 - Database Administrator - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 2 mins ago
Sessional Lecturer – NUCL 4780U – Nuclear Reactor Design - Winter 2027
ontariotechu
Oshawa, ON
Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until November 25, 2026 or until a suitable candidate is found. We…
Added 16 mins ago
LM
SITE COSTING CLERK - NAPANEE/BELLEVILLE
Laframboise Mechanical Electrical Ltd
Greater Napanee, ON · Napanee, ON
- Contract
We thank all applicants for their interest, however, only those under consideration will be contacted. All applications will be treated with confidentiality.
Added 17 mins ago
CG
Senior Full-Stack Engineer
Coates Group
Toronto, ON
- Full-time
The Senior Full-Stack Engineer will lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. This role aims to…
Added 17 mins ago
R
Laser Designer
Ranovus
Ottawa, ON
- Full-time
…at Ranovus in Ottawa, suited to a recent PhD graduate or an engineer with up to 3 years of industry…
Added 17 mins ago
LC
Senior Quality Engineer
Linamar Corporation
Guelph, ON
- Full-time
The Senior Quality Engineer works with production and engineering teams to uphold quality standards by designing inspection procedures, developing quality control plans, and guiding…
Added 31 mins ago
RC
Renewable Energy Engineer (Entry-Level)
Renewable Careers
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
…are expanding our Toronto team and looking for an entry-level engineer who wants to help build Canada's clean energy…
Added 31 mins ago
LD
Senior Project Engineer - Sustainment
Leonardo DRS
Bedford, QC
- Full-time
…reliability power conversion equipment for mission critical applications supporting all branches of the military in Canada, the US and many countries abroad. All products are designed and…
Added 31 mins ago
TS
Product Safety Engineer 1
TÜV SÜD
Gormley, ON
- Full-time
We welcome applications from people of all backgrounds, experiences, and perspectives.
Added 31 mins ago
GE
Commissioning Operator - HPU
Global Edge Group
AB · Edmonton, AB
- Contract
Certifications (Academic, Professional): Power Engineer (min 4th Class)
Added 31 mins ago
Systems Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of the Manager, Systems and Infrastructure, the System Engineer is a senior level hands-on technical leader responsible for the architecture, design,…
Added 31 mins ago
Network Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of Sr Manager, Network Services & Delivery, the Network Engineer is a senior level hands on technical leader responsible for the architecture, design,…
Added 31 mins ago
SC
Senior Rock Mechanics Engineer
SLR Consulting
Sudbury, ON · Toronto, ON · Vancouver, BC
- Full-time
We are seeking a Senior Rock Mechanics Engineer in Toronto, Sudbury,
Added 31 mins ago
A
Vice-President, Regulatory Affairs
AtkinsRéalis
Mississauga, ON
- Full-time
…leadership. This position will report to the Chief Nuclear…
Added 47 mins ago
Senior Project Sustaining Engineer
Leonardo DRS, Inc.
NS · Bedford, Nova
…reliability power conversion equipment for mission critical applications supporting all branches of the military in Canada, the US and many countries abroad. All products are designed and…
Added 1 hour ago
E
Software Engineer Intern - Robotics Platform
EngRadar
Zurich, ON
- Volunteer
…own careers page and send you straight there; we never handle applications or…
Added 1 hour ago
A
Software Engineer
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…(PDMS) division. We are looking for an experienced Software Engineer to join one of our teams to help us fulfill the mission of the organization, supporting cross-platform device…
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly…
Added 1 hour ago
P
Site Shift Engineer – SEM/NATM Tunnelling (Major Subway & Underground Infrastructure Project – Toronto, Canada)
Protecnium
Canada
- Full-time
Availability to work 12-hour rotating day and night shifts under a 7/3 – 7/4 rotation schedule · 12-hour rotating day and night shifts
Added 1 hour ago
A
Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
The Test Engineer supports new product introduction and manufacturing test for fiber optic la equipment. This role sits alongside R&D while owning manufacturing-focused test activities…
Added 1 hour ago
MT
Structural Engineer
Modern Technical Staffing Inc.
Brampton, ON
- $80,000 to $120,000 CAD / year
- Full-time
…products and solutions for a variety of industrial and commercial applications. With a strong focus on engineering, innovation, and customer service, the organization works with clients…
Added 1 hour ago
WI
Intermediate Structural Engineer – Resources
WSP in Canada
Thunder Bay, ON
- Full-time
As a Structural Engineer with WSP’s Resources team in Thunder Bay, you’ll support the delivery of industrial and mining facilities across Ontario and beyond. From new builds to…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

About Us

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We Are Looking For Someone Who Can

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What Makes You The Right Fit For The Position

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good To Have

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We Also Believe In Providing Our Employees With The Right Tools And Resources To Help Them Excel At Their Jobs. We Offer

PTO Plan with unlimited negative balance
RRSP Plan
Up to 100% employer-paid benefit options for health, dental, and vision coverage
Supplemental Benefits
Apple Air Mac Equipment
Office gym access (includes workout equipment, basketball court, and showers)
Becoming part of the team that coined the term “Data Observability”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage enterprise support cases, incidents, escalations, and queue coordination; investigate, reproduce, troubleshoot, and resolve complex technical issues affecting distributed systems and production customers. Support customer onboarding and proofs of concept, collaborate with product and engineering teams on issues and feature requests, and build customer relationships through status calls and occasional site visits.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting cloud infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Kubernetes and Docker, Hadoop operations, security and authentication, and technical troubleshooting, along with a bachelor's degree or equivalent experience and strong English communication skills.

Skills

Cloud Infrastructure Support
Distributed Systems
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm
Hadoop
HDFS
YARN
Hive
ZooKeeper
Linux
Java Troubleshooting
Customer Support

Benefits

Paid Time Off
RRSP Plan
Health Insurance
Dental Insurance
Vision Coverage
Supplemental Benefits
Apple Mac Equipment
Office Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Data Observability
SaaS
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Distributed Systems
Kubernetes
Docker
Helm Charts
Hadoop
ZooKeeper
HDFS
YARN
Hive
Knox
LDAP
Kerberos
SSL/TLS
SSO
OAuth
OIDC
Ranger
Sentry
Java
Linux
Bash
PowerShell
Python
MySQL

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Jobs in Canada