Jobs in Canada

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Added 15 mins ago
PF
Functional Analyst
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
This is a hybrid position, requiring the candidate to work onsite at the client's Montreal office 1–2 days per week · Il s’agit d’un poste hybride nécessitant une présence dans les bureaux du client à Montréal, 1 à 2 jours par semaine
Added 16 mins ago
AC
Ingénieur logiciel embarqué senior
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
You will be supporting different projects through your expertise as Senior Embedded Software Engineer.
Added 16 mins ago
MP
Senior Cyber Security Engineer - IAM
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Responsible for leading major IAM platform transformation, shaping enterprise security strategy, driving Zero Trust adoption, and leading identity, cloud, network, data protection, and AI…
Added 16 mins ago
LD
Senior Project Sustaining Engineer
Leonardo DRS
Bedford, NS
- Full-time
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 16 mins ago
GE
Commissioning Permitting & LOTO Operator
Global Edge Group
AB · Edmonton, AB
- Contract
Power Engineer (min 4th Class), or Journeyman Interprovincial Red Seal, or Process Technician/ Technologist or Professional Process Engineer required or equivalent Safety Experience
Added 45 mins ago
C
Sr. Software Engineer, UI Developer Tooling (Hybrid, New York)
CrowdStrike
Toronto, ON
- Full-time
…changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3…
Added 45 mins ago
PG
Technical Security Research Engineer
Pacer Group
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Job Title: Technical Security Research Engineer
Added 45 mins ago
PG
AI Security Research Engineer
Pacer Group
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Strong hands-on experience in Cybersecurity Research, Security Engineering, or Application Security.
Added 45 mins ago
LI
Back End Developer
LanceSoft, Inc.
Toronto, ON
- $50 CAD / hour
- Contract
We are seeking a highly skilled Senior Backend Engineer with strong expertise in modern backend development technologies and frameworks. The ideal candidate will have extensive experience…
Added 45 mins ago
CC
RQ11860 - Database Administrator - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 1 hour ago
CG
Senior Full-Stack Engineer
Coates Group
Toronto, ON
- Full-time
The Senior Full-Stack Engineer will lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. This role aims to…
Added 1 hour ago
LD
Senior Project Engineer - Sustainment
Leonardo DRS
Bedford, QC
- Full-time
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 1 hour ago
TS
Product Safety Engineer 1
TÜV SÜD
Gormley, ON
- Full-time
Added 1 hour ago
GE
Commissioning Operator - HPU
Global Edge Group
AB · Edmonton, AB
- Contract
Certifications (Academic, Professional): Power Engineer (min 4th Class)
Added 1 hour ago
Systems Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of the Manager, Systems and Infrastructure, the System Engineer is a senior level hands-on technical leader responsible for the architecture, design,…
Added 1 hour ago
Network Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of Sr Manager, Network Services & Delivery, the Network Engineer is a senior level hands on technical leader responsible for the architecture, design,…
Added 1 hour ago
P
Maint/Eng Assoc Supervisor
PepsiCo
Mississauga, ON
- Full-time
Effective collaboration and communication with Global Maintenance Engineer and Global Ops Engineering Lead.
Added 1 hour ago
A
Vice-President, Regulatory Affairs
AtkinsRéalis
Mississauga, ON
- Full-time
…leadership. This position will report to the Chief Nuclear…
Added 1 hour ago
Senior Project Sustaining Engineer
Leonardo DRS, Inc.
NS · Bedford, Nova
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 1 hour ago
Z
Cyber, Data and Security + Network
Zoho
Toronto, ON
- Contract
Senior (6-8 yrs),Senior Engineer (Cyber, Data and Security),Network Engineer,understanding of networking and its principles, network vulnerabilities, network protocols (high risk…
Added 1 hour ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Document and record all activity in accordance with both internal and external security standards
Added 1 hour ago
VP
Lead Instrumentation and Control Engineer
Vista Projects Limited
Calgary, AB
- Full-time
The Lead Instrumentation & Control Engineer oversees a team responsible for designing various aspects of energy industry projects from inception to completion. Key responsibilities include:
Added 1 hour ago
VP
Intermediate Instrumentation Engineer
Vista Projects Limited
Calgary, AB
- Full-time
The Intermediate Instrumentation engineer participates in the design of different aspects of energy industry projects from inception to completion. Duties include:
Added 2 hours ago
P
Site Shift Engineer – SEM/NATM Tunnelling (Major Subway & Underground Infrastructure Project – Toronto, Canada)
Protecnium
Canada
- Full-time
Availability to work 12-hour rotating day and night shifts under a 7/3 – 7/4 rotation schedule · 12-hour rotating day and night shifts
Added 2 hours ago
AI
Senior AI & DevOps Engineer – Azure, AWS & Generative AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Knowledge of infrastructure, network, and application security best practices, including secure transport and storage of sensitive/private data.

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

About Us

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We Are Looking For Someone Who Can

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What Makes You The Right Fit For The Position

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good To Have

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We Also Believe In Providing Our Employees With The Right Tools And Resources To Help Them Excel At Their Jobs. We Offer

PTO Plan with unlimited negative balance
RRSP Plan
Up to 100% employer-paid benefit options for health, dental, and vision coverage
Supplemental Benefits
Apple Air Mac Equipment
Office gym access (includes workout equipment, basketball court, and showers)
Becoming part of the team that coined the term “Data Observability”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage enterprise support cases, incidents, escalations, and queue coordination; investigate, reproduce, troubleshoot, and resolve complex technical issues affecting distributed systems and production customers. Support customer onboarding and proofs of concept, collaborate with product and engineering teams on issues and feature requests, and build customer relationships through status calls and occasional site visits.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting cloud infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Kubernetes and Docker, Hadoop operations, security and authentication, and technical troubleshooting, along with a bachelor's degree or equivalent experience and strong English communication skills.

Skills

Cloud Infrastructure Support
Distributed Systems
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm
Hadoop
HDFS
YARN
Hive
ZooKeeper
Linux
Java Troubleshooting
Customer Support

Benefits

Paid Time Off
RRSP Plan
Health Insurance
Dental Insurance
Vision Coverage
Supplemental Benefits
Apple Mac Equipment
Office Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Data Observability
SaaS
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Distributed Systems
Kubernetes
Docker
Helm Charts
Hadoop
ZooKeeper
HDFS
YARN
Hive
Knox
LDAP
Kerberos
SSL/TLS
SSO
OAuth
OIDC
Ranger
Sentry
Java
Linux
Bash
PowerShell
Python
MySQL

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Jobs in Canada