Jobs in Canada

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Added 7 mins ago
LH
Development Team Lead
Lifemark Health Group
Brampton, ON
- $100,000 to $120,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office and 1 day remote)
Added 7 mins ago
N
Shipper-Receiver
Napoleon
Barrie, ON
- Full-time
**Must have a Valid Forklift License for consideration - please submit with resume** · Must have an existing forklift certification and be able to pass an internal training & testing program
Added 7 mins ago
Senior Project Sustaining Engineer
Leonardo DRS, Inc.
NS · Bedford, Nova
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
Added 7 mins ago
HB
Housekeeping Manager
Horseshoe Bay Resort
Ottawa, ON
- Full-time
You’re a hands-on, team-oriented leader who enjoys helping people do their best work. You can communicate clearly in English, provide coaching and feedback, and keep a housekeeping…
Added 7 mins ago
RA
Scale Clerk
Real Alloy
Mississauga, ON
- Other
REAL ALLOY is the market leader in third-party aluminum recycling and specification alloy production. Headquartered in Cleveland, Ohio, we have 16 plants strategically located across the…
Added 7 mins ago
ML
FSQA Supervisor/HACCP Specialist
Maple Leaf Foods Inc.
Toronto, ON · North York, Ontario
- $62,000 to $91,000 CAD / year
- Full-time
As a key leader on the FSQA team, the FSQA Supervisor is responsible for ensuring the Quality Assurance and Food Safety programs and protocols are executed effectively at the facility. By…
Added 21 mins ago
P
Welder-Fabricator
PERMA-PIPE
Camrose, AB
- Full-time
Schedule - Monday to Friday; Night shift rotation; Weekends as needed; Ability to work overtime as required
Added 21 mins ago
A
Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures,…
Added 21 mins ago
PP
Welder-Fabricator
PERMA PIPE INC
Camrose, AB
- Full-time
Schedule - Monday to Friday; Night shift rotation; Weekends as needed; Ability to work overtime as required
Added 21 mins ago
SL
Bilingual Proposal Coordinator
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
The Proposal Team is the gateway to Sun Life’s Group Benefits new business and is a key contributor to the sales process. As an innovative leader in the industry, our role is to deliver…
Added 21 mins ago
CM
Case Manager - COAST (Contract) (83-26)
Canadian Mental Health Association
Parry Sound, ON
- Full-time
- Contract
Purpose of the Position: The Community Outreach and Support Team (COAST) provides intensive
Added 36 mins ago
I
Manager - Logistics Technology SecOps
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 36 mins ago
N
Software Automation Developer
Nokia
Ottawa, ON
- Full-time
We are seeking an experienced Software Developer with Software Architect capabilities to join our engineering team in Ottawa. In this hands‑on technical leadership role you will design and…
Added 1 hour ago
B
Security Analyst, Global Endpoint Engineering
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for a Security Analyst for the Global Workstation Configuration department. Reporting to the Team Lead, the successful candidate will play a role in contributing to the…
Added 1 hour ago
C
System Integrator (Renewable)
CIMA+
Guelph, ON
- $67,440 to $92,730 CAD / year
- Full-time
…mutual respect, integrity, and technical excellence. We are a leader in our field and strive to build our team of dedicated professionals around these core…
Added 1 hour ago
LA
Production Manager
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
If you're a people-first leader who thrives in a fast-paced manufacturing environment and enjoys building teams, improving processes, and driving results, we'd love to hear from you.
Added 1 hour ago
Territory Manager
F12.net
AB
…the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and…
Added 1 hour ago
A
Operations Lead
Access
Saskatoon, SK
- Full-time
Are you a natural leader with a hands-on approach? Helping your Supervisor in maintaining the fleet vehicles and the records center, overseeing the day-to-day workload and coaching the…
Added 1 hour ago
C
System Integrator (Renewable)
CIMA+
Guelph, ON
- $67,440 to $92,730 CAD / year
- Full-time
…mutual respect, integrity, and technical excellence. We are a leader in our field and strive to build our team of dedicated professionals around these core…
Added 1 hour ago
MS
General Labourer - 1st Shift
Martin Sprocket & Gear
ON · Mississauga, ON
- Full-time
Are you ready to bring your general manufacturing skills to a team that values precision and innovation? At Martin Sprocket & Gear, we're dedicated to producing quality mechanical power…
Added 2 hours ago
Assistant Manager
Bunge
Ituna, SK
…the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re…
Added 2 hours ago
M
Safety and Mission Assurance (S&MA) Engineer
MDA
Brampton, ON
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA…
Added 2 hours ago
CG
Unit Manager
Compass Group Canada
Peterborough, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 2 hours ago
PT
Production Supervisor
Premier Tech Growers and Consumers
Richer, MB
- Full-time
Premier Tech Horticulture is looking for a Production Supervisor - Night Shift to join its growing team · Be available to work night shift
Added 2 hours ago
IT Operations Manager
Chemelex
Edmonton, AB
…periods.Security, Compliance & Governance - Partner with the security team to establish and manage execution of the security roadmap.Lead compliance setup for internal controls, segregation…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

About Us

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We Are Looking For Someone Who Can

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What Makes You The Right Fit For The Position

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good To Have

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We Also Believe In Providing Our Employees With The Right Tools And Resources To Help Them Excel At Their Jobs. We Offer

PTO Plan with unlimited negative balance
RRSP Plan
Up to 100% employer-paid benefit options for health, dental, and vision coverage
Supplemental Benefits
Apple Air Mac Equipment
Office gym access (includes workout equipment, basketball court, and showers)
Becoming part of the team that coined the term “Data Observability”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage enterprise support cases, incidents, escalations, and queue coordination; investigate, reproduce, troubleshoot, and resolve complex technical issues affecting distributed systems and production customers. Support customer onboarding and proofs of concept, collaborate with product and engineering teams on issues and feature requests, and build customer relationships through status calls and occasional site visits.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting cloud infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Kubernetes and Docker, Hadoop operations, security and authentication, and technical troubleshooting, along with a bachelor's degree or equivalent experience and strong English communication skills.

Skills

Cloud Infrastructure Support
Distributed Systems
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm
Hadoop
HDFS
YARN
Hive
ZooKeeper
Linux
Java Troubleshooting
Customer Support

Benefits

Paid Time Off
RRSP Plan
Health Insurance
Dental Insurance
Vision Coverage
Supplemental Benefits
Apple Mac Equipment
Office Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Data Observability
SaaS
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Distributed Systems
Kubernetes
Docker
Helm Charts
Hadoop
ZooKeeper
HDFS
YARN
Hive
Knox
LDAP
Kerberos
SSL/TLS
SSO
OAuth
OIDC
Ranger
Sentry
Java
Linux
Bash
PowerShell
Python
MySQL

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