Jobs in Canada

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Added 7 mins ago
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Community Specialist | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 7 mins ago
Senior Project Sustaining Engineer
Leonardo DRS, Inc.
NS · Bedford, Nova
Excellent analytical, organizational and communication skills, with demonstrated effectiveness as a customer-facing engineering lead communicating approved technical positions and…
Added 7 mins ago
A
Sales Development Rep Associate
Accenture
Mississauga, ON
- Full-time
…approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and…
Added 7 mins ago
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Administrative Assistant (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Experience in customer service, administration, or a related role, with transferable skills relevant to the position. Previous experience in a partnership or professional services firm is…
Added 7 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
…in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push…
Added 21 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 21 mins ago
NI
ServiceNow Implementation Architect
Nityo Infotech
Toronto, ON
- Full-time
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it,…
Added 21 mins ago
S&
Vice President of Finance
Stevenson & White
Ottawa, ON
- Full-time
Our client, a fast-growing software-as-a-service (SaaS) company, is looking for an innovative, hands-on VP of Finance to join their leadership team and help support this exciting next stage…
Added 21 mins ago
HI
Adjoint(e) technique
HUB International Québec Ltd
Brossard, QC
- Full-time
Added 21 mins ago
LV
KEY HOLDER-EN
La Vie En Rose
Red Deer, AB
- Part-time
You listen to your customers’ needs to provide the very best service;
Added 21 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Red Deer, AB
- Full-time
You listen to customers’ needs to provide exceptional customer service;
Added 21 mins ago
VF
Technical Sales Representative – Large Contracts
Viking Fire Protection Inc.
Regina, SK
- Full-time
…large-scale fire protection contracts, while acting as a trusted technical advisor to clients throughout the sales…
Added 21 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Brossard, QC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 21 mins ago
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Assistant Manager, Guest Experience | Kingston - Closing Nov 25
lululemon
Kingston, ON
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 21 mins ago
AC
Gestionnaire de projets/Project Manager
ATS Corporation
Montreal, QC
- Full-time
Receive machine orders and thoroughly review the contract, sales order, and all documents / details in the customer folder. Reach out to the client and initiate a relationship and learn…
Added 21 mins ago
PG
ServiceNow Implementation Architect
Pacer Group
Toronto, ON
- Contract
Proven experience leading offshore development teams, conducting technical workshops, and managing customer stakeholders.
Added 21 mins ago
PG
Servicenow implementation Architect
Pacer Group
Toronto, ON
- $135,000 to $140,000 CAD / year
- Full-time
Strong knowledge of CSDM, Discovery, Service Mapping, and Event Management.
Added 21 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 21 mins ago
C
Network Engineering Consultant
CGI
Toronto, ON
- Full-time
The delivery of this service portfolio provides continuous opportunities to learn and expand expertise in telecommunications concepts, products, and solutions from leading vendors such as…
Added 21 mins ago
A
Account Executive, Devs.ai
AppDirect
Montreal, QC
- Full-time
…sell any product, through any channel, on any device, as a service. We power millions of subscriptions worldwide for organizations. We do this through a values-driven culture that enables…
Added 21 mins ago
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Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
…dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first…
Added 21 mins ago
LV
ACTING ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 21 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 22 mins ago
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Customer Service Representative - Bilingual (French)
Uline
Spruce Grove, AB · Edmonton, AB · St. Albert, AB
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 22 mins ago
U
Customer Service Representative
Uline
Spruce Grove, AB · Edmonton, AB · St. Albert, AB
- Full-time
Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned…

Acceldata

Product Specialist (Cloud Support SME)

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
Posting language: English
Posted: Nov 11, 2026

Original job description

About Us

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.

Our Enterprise Data Observability Platform - the first of its kind - helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.

Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.

Position Summary

As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this collaborative and dynamic environment, you will leverage your business acumen, technical expertise, and interpersonal skills to make a tangible difference for our valued customers. As one of the first Product Specialists, you will play a critical role in creating meaningful solutions while actively listening and empathizing with customers who are navigating complex product issues.

We Are Looking For Someone Who Can

Provide Support Services to our Enterprise customers using our flagship Acceldata product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Participate in the queue management and coordination process by owning customer escalations, and managing the unassigned queue.
Be involved with and work on other support-related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
Collaborate and share solutions with both customers and the Internal team.
Investigate product-related issues both for particular customers and for common trends that may arise
Study and understand critical system components and large cluster operations
Differentiate between issues that arise in operations, user code, or product
Coordinate enhancement and feature requests with product management and the Acceldata engineering team.
Flexible in working in rotational shifts. Participate in a Rotational weekend on-call roster for critical support needs.
Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translate to building long-term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

What Makes You The Right Fit For The Position

10+ years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and experience with managing and supporting a cloud infrastructure on any of the 3 platforms.
Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
Expertise in Hadoop operations (Zookeeper, HDFS, YARN, Hive).
Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry).
Strong troubleshooting skills (in the example, TCP/IP, DNS, File system, Load balancing, database, Java).
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Excellent communication skills in English (written and verbal)
Prior enterprise support experience in a technical environment - Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

Good To Have

Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes
Master’s degree
Linux, NFS, Windows, including application installation, scripting, basic command line
Experience working with scripting languages (Bash, PowerShell, Python)
Working knowledge of application, server, and network security management concepts
Familiarity with virtual machine technologies
Knowledge of databases like MySQL and PostgreSQL

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!

We Also Believe In Providing Our Employees With The Right Tools And Resources To Help Them Excel At Their Jobs. We Offer

PTO Plan with unlimited negative balance
RRSP Plan
Up to 100% employer-paid benefit options for health, dental, and vision coverage
Supplemental Benefits
Apple Air Mac Equipment
Office gym access (includes workout equipment, basketball court, and showers)
Becoming part of the team that coined the term “Data Observability”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage enterprise support cases, incidents, escalations, and queue coordination; investigate, reproduce, troubleshoot, and resolve complex technical issues affecting distributed systems and production customers. Support customer onboarding and proofs of concept, collaborate with product and engineering teams on issues and feature requests, and build customer relationships through status calls and occasional site visits.

Requirements

Requires 10+ years of experience in highly scalable, multi-node distributed environments and at least two years supporting cloud infrastructure on AWS, Azure, or GCP. Candidates should have expertise in Kubernetes and Docker, Hadoop operations, security and authentication, and technical troubleshooting, along with a bachelor's degree or equivalent experience and strong English communication skills.

Skills

Cloud Infrastructure Support
Distributed Systems
AWS
Microsoft Azure
Google Cloud Platform
Docker
Kubernetes
Helm
Hadoop
HDFS
YARN
Hive
ZooKeeper
Linux
Java Troubleshooting
Customer Support

Benefits

Paid Time Off
RRSP Plan
Health Insurance
Dental Insurance
Vision Coverage
Supplemental Benefits
Apple Mac Equipment
Office Gym Access

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Data Observability
SaaS
Cloud Infrastructure
AWS
Microsoft Azure
Google Cloud Platform
Distributed Systems
Kubernetes
Docker
Helm Charts
Hadoop
ZooKeeper
HDFS
YARN
Hive
Knox
LDAP
Kerberos
SSL/TLS
SSO
OAuth
OIDC
Ranger
Sentry
Java
Linux
Bash
PowerShell
Python
MySQL

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Jobs in Canada