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Accent Inns

Guest Services Agent

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

←Back to all jobs at Accent Inns Inc.

Guest Services Agent

Victoria, BC Full-time $20.00-$21.00/hour

Are You the Duck We are Looking For? Take a gander at this post...

Accent Inns, the hotel with a rubber duck in every room, is searching for a Guest Services Agent (Full-Time) to join our flock of totally unique and fun-loving individuals at our Victoria location.

Accent Inns is a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family.

Key to our success is living by our four Core Values everyday:

Be Real
Have Fun
Make Everything Better
Have Each Other's Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!

Benefits & Work Perks

We cover 100% of medical and dental premiums PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

Free nights at any of our hotels + discounts for friends & family
Live your Best Life fund (we'll help pay for courses that'll make your life better, whether or not they're related to your role with us)
Gift cards for achieving targets
Employee purchase program so you can get sweet deals on everything from electronics to mattresses!

And these are just a few!

What You Do

You embody our four Core Values everyday bringing your positive self to make your fellow employees and guests days brighter.
You are the first impression our guests will experience. You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome.
You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave.
You are the nerve center of our hotel operations. You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.

What You Need

Available on weekends & holidays
Fun loving nature
Easy conversationalist
Extra-sensory perception to how others are feeling
Tech-savvy systems expertise
Multi-tasker who doesn't crack under pressure
An eagle eye for details
Sleuth-like problem solving skills
Experience beneficial as customer service representative, receptionist, hospitality, tourism, retail

Join Our Fam-Jam

Don't duck out of this great opportunity to join our Accent Inns family! If this sounds like you, hit that Apply Now button and don't forget to write a note about why you want to work with us!

Check out our Fam Jam Website to learn more about us!

Please visit our careers page to see more job opportunities.

Apply About employer

More about this job

Responsibilities

Welcome guests and create a positive first impression, check them in, assist with their needs during their stay, and accurately settle their accounts at departure. Manage the hotel lobby and respond steadily to changing demands in a fast-paced environment.

Requirements

Applicants must be available on weekends and holidays and bring a fun-loving, friendly, and conversational approach. The role calls for technology proficiency, multitasking under pressure, attention to detail, and problem-solving skills; customer service, receptionist, hospitality, tourism, or retail experience is beneficial.

Skills

Customer Service
Guest Check-In
Guest Assistance
Account Settlement
Communication
Multitasking
Attention To Detail
Problem Solving
Technology Proficiency
Emotional Awareness
Adaptability
Hospitality Operations

Benefits

Medical Insurance
Dental Insurance
Mental Health Benefits
Free Hotel Nights
Friends And Family Discounts
Professional Development Funding
Gift Cards For Achieving Targets
Employee Purchase Program

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Hotel Operations
Customer Service
Guest Relations
Front Desk
Guest Check-In
Account Settlement
Lobby Management
Communication
Multitasking
Attention To Detail
Problem Solving
Technology Proficiency
Weekend Availability
Holiday Availability
Receptionist
Tourism
Retail

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