Jobs in Canada

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Added 2 months ago
TM
Software Engineer
The MRG Group
Toronto, ON
- $85,000 to $130,000 CAD / year
- Full-time
Manage infrastructure. Handle infrastructure-as-code changes, secrets management, and environment configuration so services are cloud-native and secure.
Added 2 months ago
Senior Staff Software Engineer
Kaseya Careers
Toronto, ON
Guide the evolution of cloud-native architectures, microservices, data flows, integrations, and shared platform capabilities
Added 2 months ago
A
Robotics - Software Development Engineer Intern - 2026 - Toronto
Amazon
Toronto, ON
- Full-time
Design and develop scalable solutions using cloud-native architectures and microservices in a large distributed computing environment.
Added 2 months ago
I-
Apigee Developer
Intelliswift - An LTTS Company
Canada
- Full-time
Knowledge of cloud-native API management platforms.
Added 2 months ago
I
Specialist Programmer
Infosys
Calgary, AB
- Full-time
Work on Complex Engineering Projects using cloud native architecture.
Added 2 months ago
FR
Senior Director, Engineering - Corporates, Financial Institutions & Sovereigns
Fitch Ratings
Toronto, ON
- Full-time
Deep technical credibility and hands-on instinct - strong command of modern software architecture, cloud-native platforms, and production-grade application delivery; you know when to go…
Added 4 months ago
S
Senior Forward Deployed Engineer
Shakudo
Toronto, ON
- Full-time
5+ years working with Kubernetes and cloud-native infrastructure in production environments.
Added 2 months ago
Director, Solutions Architecture - Enterprise Architecture
Fitch Group
Toronto, ON
AI-Native Engineering at Scale: Help define how an entire line of business builds software with AI - from coding assistants to agentic development workflows - and set the practices other…
Added 2 months ago
T
Implementation Specialist (Variable or Fixed Ops Experience Required)
Tekion
Canada
- $69,000 to $103,500 CAD / year
- Full-time
…Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive…
Added 2 months ago
CT
Senior Software Developer - Full Stack Web Application
CIeNET Technologies
Markham, ON
- $100,000 to $150,000 CAD / year
- Full-time
Experience with CI/CD, Docker, Kubernetes, or cloud-native application development
Added 2 months ago
B
Senior Security Engineer II
Braze
Toronto, ON
- $153,000 to $240,500 CAD / year
Braze is a modern, cloud-first SaaS company running entirely on cloud-native infrastructure - large-scale, distributed systems spanning AWS, GCP, and self-managed Kubernetes, backed by…
Added 2 months ago
Director, IT Solutions 1
Celestica International LP
Richardson, NB
Oversee and support team in providing guidance on relevant technologies and concepts (e.g. Azure, Cloud Tech, .NET, SAP/ABAP, etc.)
Added 2 months ago
Senior Agentic Engineer - JavaScript
TribalScale
Toronto, ON
Mobile & Web Development: (iOS, Android, React Native, React, Node.js)
Added 2 months ago
O
Staff FullStack Engineer, Okta Secures AI
Okta
Waterloo, ON
- $160,000 to $220,000 CAD / year
- Full-time
This role requires deep expertise in distributed systems and a commitment to AI-native engineering as our standard. You will rethink backend design, validation, and delivery through…
Added 2 months ago
Lead Software Engineer, Full-Stack Applications - Innovation Teams
Fitch Group
Toronto, ON
Added 2 months ago
Senior Staff Network Software Engineer
Kaseya Careers
Toronto, ON
We are seeking a Sr. Staff Network Software Engineer to architect and develop scalable and multi-tenant cloud-native networking solutions and security architectures. This role blends cloud…
Added 2 months ago
A
Amazon Connect Functional Lead
Accenture
Toronto, ON
- $99,450 to $209,900 CAD / year
- Full-time
…you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of…
Added 2 months ago
A
AWS Connect Engineer
Accenture
Toronto, ON
- $99,450 to $209,900 CAD / year
- Full-time
Nice to Have: Availability to work in a hybrid model, with an expectation of 2-3 days per week in the office
Added 2 months ago
C
Senior Security Engineer
Cohere
Remote, Canada
- $260,000 to $310,000 CAD / year
- Full-time
- Remote
Lead security operation functions – including vulnerability management, SAST, DAST, detection engineering, and incident response – in CI/CD and cloud-native production environments
Added 3 months ago
M
Senior Back-End Developer, Innovation Development
MNP
Calgary, AB
- Full-time
Design and develop scalable, cloud-native back-end services using modern .NET, API-first patterns, and secure integration approaches
Added 2 months ago
BV
Senior DevOps Engineer, Agentic Automation & Live Games
Big Viking Games
Remote, Canada
- Full-time
- Remote
Hybrid, 4 days per week in office · This is a hybrid role based in Toronto, with an expectation of working in office three days per week
Added 3 months ago
C
Technical Support Analyst (Enterprise)
Clariti
Vancouver, BC
- $70,000 to $95,000 CAD / year
- Full-time
Clariti is a Salesforce-native platform used by municipal governments to run permitting, licensing, land management, and financials. When something breaks for a city, our Support team is…
Added 2 months ago
TR
Front End Developer (Hybrid or Remote)
Traction Rec
Vancouver, BC
- Full-time
We're looking for a Front End Developer to join our team as we enter our next stage of growth. You'll play a central role in how we craft the best-in-class user interfaces and experiences…
Added 3 months ago
WW
Vertical Systems Engineer (Presales Architecture) - Global Accounts - Canada
World Wide Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…user experience and service management technologies along with Cloud technologies including containers, Kubernetes, cloud native services, storage, networking and commercial models at a…
Added 2 months ago
E
Sr. Data Engineer Manager
eBay
Toronto, ON
- Full-time
…streaming, orchestration, transformation, observability, and cloud-native platform development using technologies such as Kafka, Spark, Flink, Airflow, dbt, Databricks, and…

Accenture

Amazon Connect Functional Lead

Toronto, ON, Canada

$99,450 to $209,900 CAD / year · Full-time

Apply on accenture.wd103.myworkdayjobs.com About employer

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Job details

Pay: $99,450 to $209,900 CAD / year
Job type: Full-time
Work location: Nice to Have: Availability to work in a hybrid model, with an expectation of 2-3 days per week in the office
Posting language: English
Posted: Aug 20, 2026

Original job description

Are you ready to step up to the New and take your technology expertise to the next level?

Accenture is looking for passionate and customer obsessed AWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customer’s, customers). You’ll work with smart people across our industry, specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

The AWS Practice is home to our deepest AWS experts and supports Accenture’s more than 1,500 certified AWS architects across the company. Join our team and be among Accenture’s most talented AWS practitioners, our AWS SWAT team. The group is responsible for Accenture’s most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment. At Accenture, you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of cloud.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Learn more about our AABG and AWS at Accenture here: https://www.accenture.com/us-en/service-aws-cloud 

You Are:

A skilled Amazon Connect Functional Specialist with deep expertise Amazon connect capabilities including designing and configuring customer, supervisor and agent experiences within cloud contact center environments. You have a strong understanding of contact center operations and excel at translating business requirements into Omni-Channel experiences including routing strategies, contact flows, NLU and conversational AI, that improve both customer and agent experiences.

You are passionate about optimizing customer interactions through intelligent routing, IVR design, self-service capabilities, and seamless integration with AWS services and enterprise applications. You work closely with business stakeholders, product owners, architects, and development teams to design, test, and continuously improve Amazon Connect solutions that drive operational efficiency and customer satisfaction.

The Work:

Routing & Contact Flow Design

Design Amazon Connect routing solutions, contact flows, queue structures, skills-based routing, callbacks, transfers, and escalation paths.
Design customer experience journeys DTMF, NLU and conversational AI capabilities
Translate business requirements into efficient customer journeys across voice and digital channels.

User Experience Optimization

Design and provide integration support for Amazon connect profiles, cases, views and outbound campaigns
Enable and support analytics solutions for contact center metrics and customer interactions to enable clients to improve solution effectiveness, channel experiences, self-service capabilities, and operational efficiency.
Enable solutions for supporting workstreams such as WFM, QM, reporting and analytics teams.

Amazon Connect Administration

DesignAmazon Connect configurations including contact flows, hoop, routing and queues, skills.
Design Contact Lens evaluation forms, rules and notifications, recording and speech analytics Support testing, deployment, and troubleshooting of configurations and enhancements.

AWS & Enterprise Integrations

Collaborate with technical teams to integrate Amazon Connect with AWS services and enterprise applications, including CRM and back-end systems.

Stakeholder & Operational Support

Partner with business and operations teams to gather requirements, deliver solutions, , and recommend continuous improvements.

Job Qualifications

Here's What You Need:

Minimum of 3 years' hands-on functional experience with Amazon Connect Contact Center including contact flows, routing, contact lens, channel strategy, agent workspace and Amazon Connect administration.
Minimum of 3 years' experience designing and implementing routing strategies for enterprise contact center environments.
Minimum of 3 years' experience configuring and managing:
- Amazon Connect Contact Flows
- Skills-Based Routing and Queue Management
- NLU and conversational AI solutions
- Callback Handling
- Reporting and Analytics
- Contact Lens
Minimum of 3 years' experience working with AWS services, including:
- AWS Lambda
- DynamoDB
- Amazon S3
- CloudWatch
- Amazon Lex
Experience supporting integrations between contact center platforms and enterprise applications such as CRM, workforce management, and reporting platforms.
Strong knowledge of:
- Contact Center Operations
- Contact Center KPIs and Service Levels
- Contact Flow Design and Best Practices
- Customer Journey Mapping
- Queue Management and Workforce Optimization
- Voice and Digital Customer Engagement
Experience gathering business requirements and translating them into routing configurations and customer journey solutions.
Experience supporting testing, deployment, and production support activities within contact center environments.
Strong analytical and problem-solving skills with the ability to troubleshoot routing and call flow issues.
Bachelors in computer science or related field.

Preferred Skills

Amazon Connect Routing & Administration
Contact Flow Development
Skills-Based Routing
IVR Design
Customer Journey Design
Amazon Lex
DynamoDB
Contact Center Operations
Contact Center Reporting & KPIs
CRM Integrations

Nice to Have: Availability to work in a hybrid model, with an expectation of 2-3 days per week in the office.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location: British Columbia/Ontario/New Brunswick

Annual Salary Range: $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply on accenture.wd103.myworkdayjobs.com About employer

More about this job

Responsibilities

You will design and configure Amazon Connect routing solutions, contact flows, and conversational AI to optimize customer and agent experiences. You will also collaborate with stakeholders and technical teams to integrate these solutions with enterprise applications and ensure operational efficiency.

Requirements

Candidates must have a minimum of 3 years of hands-on experience with Amazon Connect, including contact flows, routing, and AWS service integration. A bachelor's degree in computer science or a related field is required.

Skills

Amazon Connect
AWS Lambda
DynamoDB
Amazon Lex
Contact Center Operations
Routing Strategies
Contact Flows
NLU
Conversational AI
Contact Lens
Queue Management
CRM Integration
Customer Journey Mapping
Cloud Architecture
Reporting and Analytics
Workforce Optimization

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Cloud Computing
Contact Center
Routing
Contact Flows
NLU
Conversational AI
Lambda
DynamoDB
S3
CloudWatch
Lex
CRM
WFM
QM
Contact Lens
IVR
Skills-Based Routing
Customer Journey
Digital Channels
Analytics
Reporting
Enterprise Integration
Accenture
AABG
Cloud Transformation
Serverless
Operational Efficiency
Hybrid Work

Seniority

Lead

Tools

Amazon Connect
Contact Lens
AWS Lambda
DynamoDB
Amazon S3
CloudWatch
Amazon Lex

Languages

English

Fields of study

Computer science
Related field

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Work requirements

Jobs in Canada