Find work in Canada.

333,160 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Staff Data Scientist (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
As a Staff Data Scientist in our team, you will lead the development and deployment of advanced machine learning models to proactively identify and mitigate evolving digital and cyber…
Added 12 mins ago
Staff Data Scientist - (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
As a Senior Data Scientist in our team, you will lead the development and deployment of advanced machine learning models to proactively identify and mitigate evolving digital and cyber…
Added 12 mins ago
Lead Cloud Applications Consultant
Open Text Corporation
Waterloo, ON
The OpenText Cloud Technical Success Services Team is seeking a Lead Cloud Applications Consultant to provide technical leadership for a portfolio of highly strategic OpenText Cloud…
Added 27 mins ago
Primary Care Paramedic
Alberta Health Services
Mclennan, AB
Full-time
…joining EHS, you become part of a high-performing and supportive team committed to exceptional patient care. In addition to competitive compensation and flexible benefits, a Remote…
Added 27 mins ago
Team Lead
Alberta Health Services
Lethbridge, AB
Full-time
…leadership across a variety of locations in southern Alberta. As a Team Lead you will be responsible and accountable for providing the direction, mentorship, team leadership and…
Added 27 mins ago
Assistant Branch Manager- EN
RBC
Rouyn-Noranda, QC
Full-time
Strong understanding of sales management routines and ability to lead the team to action
Added 27 mins ago
Physician Assistant
Alberta Health Services
Red Deer, AB
Full-time
…Physician and functions within a dynamic multidisciplinary team. Under the Supervision of a Physician lead, the Physician Assistant (PA) will provide care to patients with a wide variety of…
Added 27 mins ago
Licensed Practical Nurse
Alberta Health Services
Lacombe, AB
Part-time
We have an exciting opportunity to join our rural acute care team. Nurses who apply will have the opportunity to work in both Acute Care and ER. Our hospital contains 35 acute care beds on…
Added 27 mins ago
Therapy Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Temporary
…working successfully as part of a collaborative interdisciplinary team. Conflict resolution and strong communication skills. Heart and Stroke CPR (BCLS-HCP) certification. An excellent…
Added 27 mins ago
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
Temporary
…24-bed unit. As an RN in our ED and member of our nursing care team, your Emergency Department experience will be valuable in our busy Department.. You will also demonstrate genuine…
Added 27 mins ago
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
Temporary
…24-bed unit. As an RN in our ED and member of our nursing care team, your Emergency Department experience will be valuable in our busy Department.. You will also demonstrate genuine…
Added 27 mins ago
Advanced Care Paramedic - Metro
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Full-time
…airway adjuncts, and delivering electrical therapy. You may also lead the ALS team in providing clinical care during patient transport or at emergency scenes. You will support the readiness…
Added 27 mins ago
Marketing Manager
Warner Music Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Inspired Entrepreneurs, Game-changing Creatives And Passionate Team Members. Here, We Turn Dreams Into Stardom And Audiences Into Fans. We Are Guided By Three Core Values That Underpin…
Added 27 mins ago
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
Temporary
…24-bed unit. As an RN in our ED and member of our nursing care team, your Emergency Department experience will be valuable in our busy Department.. You will also demonstrate genuine…
Added 27 mins ago
Legal Counsel
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Full-time
Added 27 mins ago
Senior Director, Operations Finance
Gay Lea Foods
Toronto, ON · Etobicoke, ON
Full-time
Lead, develop, and set standards for the plant controller team across the manufacturing network
Added 27 mins ago
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
Temporary
…24-bed unit. As an RN in our ED and member of our nursing care team, your Emergency Department experience will be valuable in our busy Department.. You will also demonstrate genuine…
Added 27 mins ago
Supervisor
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Part-time
…promote good health. As a key member of the Patient Food Services team, you are responsible for leading and mentoring staff, promoting safe work environments, managing budgets, and…
Added 43 mins ago
Food Service Supervisor
Mary Browns
Drumheller, AB
Up to $17 CAD / hour
Full-time
Ability to lead the team, and also take direction from management.
Added 58 mins ago
Sourcing Supplier Relationship Manager(Chemical)
Zodiac Solutions, Inc
Canada
Full-time
Serve as the primary onsite interface between customer stakeholders, suppliers, and the offshore sourcing team.
Added 58 mins ago
Talent Acquisition Coordinator
Sports Careers
Calgary, AB
Full-time
…building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests,…
Added 58 mins ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Ability to work in a fast paced, team environment with revenue deadlines.
Added 58 mins ago
Expert en matériaux et procédés (M&P) aérostructure | Airframe Materials and Processes (M&P) Expert
Airbus Aircraft
Montreal, QC
Full-time
Added 58 mins ago
0.833 FTE Term, Early Years (K-4), Student Services Blended Role (341T WR)
Pembina Trails School Division
Winnipeg, MB
Part-time
Ability to Co- teach, team teach and be a teacher leader
Added 58 mins ago
Manager, Collections
Rogers Bank
Midland, ON
Full-time
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to…

Accenture

CCaaS Delivery Lead

Toronto, ON, Canada
Ottawa, ON, Canada
Montreal, QC, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Accenture Song

You Are:

Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The Work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex and large-scale CCaaS technology solutions for customer channels
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Manages and contributes to development of the platform migration and global roll out strategy and execution
Works with software and technology partners to design & deliver CCaaS solutions focused on customer service
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day to day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manages experience-led teams in developing strategic vision and creative UI/UX design
Interacts with client stakeholders for business justification, funding, scope, and timeline
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Basic Qualifications:

10+ years of experience in designing, architecting and delivering in Cloud Contact Center platforms: Amazon Connect and any of NICE, Twilio, Avaya, Cisco, Genesys etc…
7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a comprehensive digital roadmap to integrate with cloud contact center platforms
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Good to have:

Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
Experience in algorithmic decisioning or interactive management
Strong understanding of PCI/PII security and data privacy requirements
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $131,700 to $278,100

AND

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply About employer

More about this job

Responsibilities

The Delivery Lead will manage the end-to-end delivery lifecycle of complex CCaaS technology solutions while fostering strong relationships with senior management and client stakeholders. They are responsible for planning delivery work using Agile methodologies, managing project teams, and defining business requirements to drive successful platform migrations.

Requirements

Candidates must have over 10 years of experience in designing and delivering Cloud Contact Center platforms such as Amazon Connect, NICE, or Genesys. Additionally, a minimum of 5 years of experience in implementing AI chatbots and digital roadmaps is required to support this client-facing leadership role.

Skills

Amazon Connect
Cloud Contact Center
Agile
Project Management
Stakeholder Engagement
Change Management
AI Chatbot
Virtual Assistant
Digital Roadmap
UI/UX Design
Strategic Planning
Platform Migration
Salesforce
Oracle
Microsoft Dynamics
Genesys

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
NICE
Twilio
Avaya
Cisco
Genesys
Agile
Waterfall
Cloud Computing
AI
Chatbot
Virtual Assistant
Salesforce
Oracle
Microsoft Dynamics
UI/UX
PCI
PII
Data Privacy
Strategic Planning
Change Management
Project Management
Consulting
Digital Transformation
Customer Experience
Resource Planning
Stakeholder Management
Business Requirements

Report this job