Jobs in Canada

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Added 10 days ago
O
Lead Software Developer
OSEDEA
Montreal, QC
- Full-time
Has 8+ years experience as a software developer or engineer with at least 3 recent years in modern popular programming languages such as Python, Javascript/typescript, and/or Java
Added 10 days ago
TA
Senior Software Engineer
Treasure AI
Vancouver, BC
- $132,500 to $171,000 CAD / year
- Full-time
…possess the ability to design and implement features across the full stack. You will own significant features end-to-end, collaborating directly with product managers and designers to ship…
Added 12 days ago
AS
Full Stack Designer /Developer
Apex Systems
Toronto, ON
- $55 to $80 CAD / hour
- Contract
We are seeking an Expert Full Stack Developer to design, build, and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases, and cloud deployments.…
Added 12 days ago
BV
Data Engineer (Sports & Prediction Markets)
Betstamp Ventures
Toronto, ON
- Internship
You'll begin with scrapers and gradually take ownership across the stack. Architecture decisions, production incidents, and irreversible changes will be handled alongside a senior engineer.
Added 12 days ago
RI
Senior Full Stack Java Developer - Capital Markets
Rose International
Mississauga, ON
- Full-time
8+ years of professional software engineering experience, with demonstrable experience as a Full-Stack Developer transitioning into a Forward Deployed Engineer-style, customer-facing…
Added 12 days ago
LB
Senior Software Engineer, Agentic AI Products
Leo Berwick
Toronto, ON
- Full-time
This is a hybrid role, with a minimum of two days per week in our Toronto office location
Added 12 days ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
Supports testing, QA, and UAT cycles - writing test cases, executing regression tests, and resolving defects across the full solution stack.
Added 12 days ago
Senior Software Engineer, Agentic AI Products
Leo Berwick
Toronto, ON
This is a hybrid role, with a minimum of two days per week in our Toronto office location
Added 12 days ago
W
Senior Full Stack Engineer
Workstream
Vancouver, BC
- Full-time
…workforce in their communities. We are seeking a talented Software Engineer (Full Stack) to join our growing engineering…
Added 13 days ago
T
Quality Assurance Engineer
Trulioo
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Our offices support a hybrid model and staff typically work three days per week at a hub location · This is a full-time, permanent position based out of our Vancouver office, working on a hybrid model (3 days per week in-office)
Added 13 days ago
T
Quality Assurance Engineer
Trulioo
Vancouver, BC
- Full-time
Our offices support a hybrid model and staff typically work three days per week at a hub location · This is a full-time, permanent position based out of our Vancouver office, working on a hybrid model (3 days per week in-office)
Added 13 days ago
C
Application Programmer
Collabera
Mississauga, ON
- $70 to $80 CAD / hour
- Full-time
We are seeking an experienced Senior Forward Deployed Engineer (FDE) with strong expertise in Java, Python, backend/full-stack development, and solution architecture. The ideal candidate…
Added 13 days ago
LM
Senior Software Engineer - Product Lead - ISS Team
Lockheed Martin
Ottawa, ON
- $102,750 to $134,750 CAD / year
- Full-time
he Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 13 days ago
D
Software Engineer
Dexian
Toronto, ON
- Contract
…modernization initiative, developing and enhancing backend or full-stack applications in a collaborative Agile environment. This role is ideal for a Java Developer with strong software…
Added 13 days ago
OP
Associate Software Engineer - Full Stack
Ontario Power Generation
Oshawa, ON
- Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Associate Software Engineer - Full Stack.
Added 13 days ago
LM
Senior Software Engineer - Product Lead
Lockheed Martin
Ottawa, ON
- Full-time
The Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 13 days ago
Staff Software Engineer, Identity Threat Protection
Okta
Toronto, ON
Join an elite team of full-stack engineers, visionary data scientists, and pioneering ML engineers. We are not just redefining cloud authentication - we are engineering the next-gen…
Added 13 days ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
The ideal candidate is already an experienced Full-Stack/Backend Architect (Java and/or Python) who thrives in ambiguous, fast-paced client environments, can rapidly translate complex…
Added 14 days ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
…clear hire-to-train model and developed into a client-facing, full-stack, AI-native engineer embedded directly in delivery…
Added 14 days ago
E
Data Engineer
eBay
Toronto, ON
- Full-time
We are looking for a talented and passionate Data Engineer to join our team and help build scalable, reliable data solutions that power critical experiences across eBay.
Added 14 days ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON
- Full-time
We’re looking for a Full Stack Software Engineer who enjoys solving complex problems, building reliable applications, and working across technologies to modernize enterprise-scale platforms.
Added 14 days ago
G
Software Engineer, Full Stack
Gigi
Toronto, ON
- Full-time
We're hiring an AI Builder - a full stack software engineer - to join our engineering team in Toronto and own end-to-end feature development for Gigi, our AI agent.
Added 14 days ago
A
Java Full Stack Lead
Accenture
Mississauga, ON
- Full-time
A Full Stack Engineer with strong expertise in Java, Spring Boot, Angular, AWS Cloud, and DevOps practices, along with experience delivering and supporting enterprise applications across…
Added 15 days ago
RI
Senior Forward Deployed Engineer - Java/ Python | Capital Markets
Rose International
Mississauga, ON
- Full-time
4+ years of professional software engineering experience, with demonstrable experience as a Full-Stack Developer transitioning into a customer-facing, Forward Deployed Engineer (FDE)-style…
Added 15 days ago
Software Engineer 3, Identity and Access Management
MongoDB
Toronto, ON
2+ years of professional experience building full-stack web applications

Accenture

CCaaS Developer

Montreal, QC, Canada

Full-time

Apply on accenture.wd103.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 3+ years of experience with Amazon Connect, Google CCAI, or both.
Posting language: English
Posted: Oct 30, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate complex requirements into robust implementations, and work closely with architects, developers, and business stakeholders to deliver best-in-class contact center solutions. You are detail-oriented, a strong problem-solver, and committed to developing excellence across both platforms.

The Work:

Designs, builds, configures, and maintains CCaaS solutions on Amazon Connect and Google CCAI across voice, chat, email, and messaging channels.
Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both Amazon Connect and Google CCAI platform.
Develops and integrates cloud-native services from AWS and Google Cloud to support end-to-end contact center workflows.
Participates in legacy platform assessments and executes migration plans to Amazon Connect or Google CCAI as defined by solution architects.
Builds and maintains CI/CD pipelines and infrastructure-as-code (IaC) across AWS and GCP environments.
Implements and validates integrations between CCaaS platforms and enterprise systems such as CRM (Salesforce, MS Dynamics), WFM, and ticketing tools.
Develops AI-powered features including virtual agents, chatbots, and agent assist capabilities leveraging Amazon Lex, Bedrock, Google Dialogflow CX, and CCAI Agent Assist.
Supports testing, QA, and UAT cycles - writing test cases, executing regression tests, and resolving defects across the full solution stack.
Monitors platform performance, troubleshoots production issues, and implements optimizations for reliability, latency, and cost efficiency on both platforms.
Documents technical designs, configuration guides, runbooks, and deployment procedures for client and internal use.
Contributes to Agile ceremonies - sprint planning, standups, retrospectives - and tracks delivery progress against milestones.

Amazon Connect

Configure Amazon Connect contact flows, routing profiles, queues, and agent hierarchies.
Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
Build conversational AI experiences using Amazon Lex and integrate with Amazon Bedrock for GenAI-powered self-service.
Implement real-time and historical analytics using Amazon Connect Contact Lens, Kinesis, and AWS reporting tools.
Provision and manage AWS infrastructure (Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch) using Terraform or CloudFormation.

Google CCAI

Build and configure virtual agents using Dialogflow CX, including intent design, entity management, and conversation flow development.
Implement CCAI Agent Assist to deliver real-time agent guidance, smart replies, and knowledge base surfacing.
Develop CCAI Insights configurations for post-call analytics, topic modeling, and sentiment analysis.
Integrate Google CCAI with telephony connectors and contact center platforms via CCAI Platform (CCAIP) or partner integrations.
Leverage Google Cloud services (Cloud Functions, Pub/Sub, BigQuery, Vertex AI) to build supporting backend workflows and analytics pipelines.
Provision GCP resources using Terraform or Google Cloud Deployment Manager.

Migration & Integration

Execute phased migration tasks from legacy contact center platforms to Amazon Connect or Google CCAI.
Build and validate API-based integrations with CRM, WFM, and enterprise backend systems on both platforms.
Support cutover planning, data migration, and rollback procedures to ensure business continuity.
Conduct technical testing and performance benchmarking pre- and post-migration.

AI & Automation

Design and tune conversational AI flows across Amazon Lex / Bedrock and Google Dialogflow CX / Vertex AI.
Implement agentic AI capabilities such as autonomous virtual agents and AI-assisted agent copilots on both platforms.
Apply prompt, RAG pipelines, and grounding techniques to optimize GenAI performance in CX contexts.
Integrate CCAI Agent Assist and Amazon Q in Connect to deliver intelligent, real-time agent support.

DevOps & Cloud

Maintain IaC templates and automate provisioning across AWS (CloudFormation, CDK) and GCP (Terraform, Deployment Manager).
Implement and manage CI/CD pipelines using AWS CodePipeline, Google Cloud Build, GitHub Actions, or Jenkins.
Apply security best practices - IAM roles, encryption, VPC/VPN configurations - across AWS and GCP contact center environments.
Monitor system health using CloudWatch and Google Cloud Operations Suite; set up alerting and participate in incident response.

Basic Qualifications:

3+ years of experience with Amazon Connect, Google CCAI, or both.
Proven experience configuring and developing on Amazon Connect - including contact flows, Lambda integrations, Lex bots, and routing logic.
Proven experience building and deploying Google Dialogflow CX virtual agents and integrating CCAI services (Agent Assist, Insights).
Proficiency in at least one backend programming language: Python, Node.js, or Java.
Working experience with AWS cloud services: Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch.
Working experience with Google Cloud services: Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, Google Cloud Operations Suite.
Experience with CI/CD practices and IaC tools (Terraform, CloudFormation, CDK, or Cloud Deployment Manager).
Familiarity with REST API design and integration patterns (microservices, event-driven architecture).
Experience participating in Agile/Scrum delivery teams - sprint planning, backlog grooming, and daily standups.
Strong understanding of security and compliance considerations in cloud contact center environments (PCI, PII, HIPAA).
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position.

Nice to Have:

AWS certification (e.g., AWS Certified Developer, AWS Certified Solutions Architect) and/or Google Cloud certification (e.g., Professional Cloud Developer, Professional Machine Learning Engineer).
5+ years of experience in contact center technology or cloud application development.
Experience with Amazon Q in Connect for real-time agent recommendations and knowledge retrieval.
Experience with Google CCAI Platform (CCAIP) as a managed contact center solution.
Hands-on experience with Vertex AI for fine-tuning or deploying generative AI models in CX workflows.
Experience with CRM integrations such as Salesforce Service Cloud Voice, Microsoft Dynamics, or ServiceNow CTI on either platform.
Experience with workforce management (WFM) platform integrations (e.g., NICE Workforce, Verint, Calabrio).
Experience working in a consulting or professional services environment on large-scale enterprise technology programs.
Exposure to industry verticals such as Healthcare, Insurance, Retail, Public Sector, or Financial Services.
Strong communication and documentation skills with the ability to convey technical concepts to non-technical stakeholders.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply on accenture.wd103.myworkdayjobs.com About employer

More about this job

Responsibilities

The CCaaS Developer will design, build, and maintain intelligent contact center solutions using Amazon Connect and Google CCAI. They will also integrate cloud-native services, manage CI/CD pipelines, and implement AI-powered features like virtual agents and agent assist capabilities.

Requirements

Candidates must have at least 3 years of experience with Amazon Connect or Google CCAI and proficiency in Python, Node.js, or Java. A minimum of a high school diploma or GED is required, along with experience in cloud infrastructure and Agile delivery teams.

Skills

Amazon Connect
Google CCAI
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
CI/CD
REST API
Agile
AWS Lambda
Google Cloud Platform
Contact Center Architecture

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Google CCAI
AWS
Google Cloud Platform
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
Vertex AI
CI/CD
REST API
Agile
Scrum
Contact Center
IVR
CRM
GenAI
RAG
Infrastructure as Code
CloudWatch
BigQuery
Lambda
DynamoDB
Kinesis
Consulting
Customer Experience
Automation

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Jobs in Canada