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Added 1 min ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling advisor and customer interactions - including both outbound calls and…
Added 16 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Calgary, AB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 16 mins ago
GE
Route Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
The Route Manager oversees daily residential curbside recycling collection operations, with direct accountability for execution under the Recycle BC stewardship program. This role manages…
Added 32 mins ago
Q
Power Systems Specialist III
Qualus
Bolton, ON
- Full-time
Assess project specific resource needs and coordinate assignments with project manager. Communicate core technical job requirements.
Added 32 mins ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
You are an exceptional Project Manager with 7-10 years of post-graduate experience, demonstrating a strong track record of delivering complex industrial, manufacturing, logistics,…
Added 1 hour ago
H
Mining Potash Lead
HDR
Toronto, ON · Saskatoon, SK · Vancouver, BC
- Full-time
…studies through design and into construction monitoring and operations. You can help clients push boundaries and meet evolving industrial demands while supporting resilient infrastructure…
Added 1 hour ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Pickering, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 1 hour ago
Senior Resource Manager
BIMM
Toronto, ON
Working closely with department leaders from Client Leadership, Operations, HR, Talent Team, and Finance, the Senior Resource Manager proactively identifies capacity constraints, staffing…
Added 1 hour ago
People Business Partner
Jack Morton Worldwide
Oakville, ON
We're looking for a People Business Partner to join us in Oakville, ON and support our North America operations as part of a global People team spanning seven countries. This isn't a…
Added 2 hours ago
Program Manager, Public Works
Regional Municipality of Wood Buffalo
Fort McMurray, AB
The Program Manager, Public Works is responsible for overseeing Public Works programming and its related projects, and initiatives. Utilizing consistent and standard approaches, the…
Added 2 hours ago
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Senior Product Manager
Blazesoft
Concord, ON
- Full-time
We're looking for a Senior Product Manager from the casino, iGaming, or sweepstakes industry who has been around the block, someone who does not need hand-holding to navigate a complex,…
Added 2 hours ago
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(CAN) Cashier
Walmart
Burnaby, BC
- Part-time
3. Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 2 hours ago
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(CAN) Gérant du service à la clientèle
Walmart
Kirkland, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 hours ago
TC
Assistant Store Manager Winners - Thunder Bay
TJX Canada – Winners, Marshalls, HomeSense
Thunder Bay, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 2 hours ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Pickering, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Contract
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 2 hours ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 2 hours ago
RS
Integrated Health Nurse Manager
Rygiel Supports for Community Living
Hamilton, ON
- Full-time
Integrated Health Nurse Manager – Lead with Purpose
Added 2 hours ago
BF
Poultry Technician
Burnbrae Farms
Dufrost, MB
- Full-time
…nutritious, and affordable eggs and egg products. Across our operations, spanning 7 farms, 8 grading stations, 3 processing plants, and 2 distribution centres, we collect, grade, boil,…
Added 2 hours ago
AU
Security Guard - Concierge
Allied Universal
AB · Edmonton, AB
- $19 CAD / hour
- Full-time
…dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time…
Added 2 hours ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…organization while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits,…
Added 2 hours ago
Retail Assistant Store Manager - Baltzan
Fire & Flower Inc.
Saskatoon, SK
The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and…

Accenture

CCaaS Developer

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: High school diploma
Experience: 3+ years of experience with Amazon Connect, Google CCAI, or both.
Posting language: English
Posted: Oct 30, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate complex requirements into robust implementations, and work closely with architects, developers, and business stakeholders to deliver best-in-class contact center solutions. You are detail-oriented, a strong problem-solver, and committed to developing excellence across both platforms.

The Work:

Designs, builds, configures, and maintains CCaaS solutions on Amazon Connect and Google CCAI across voice, chat, email, and messaging channels.
Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both Amazon Connect and Google CCAI platform.
Develops and integrates cloud-native services from AWS and Google Cloud to support end-to-end contact center workflows.
Participates in legacy platform assessments and executes migration plans to Amazon Connect or Google CCAI as defined by solution architects.
Builds and maintains CI/CD pipelines and infrastructure-as-code (IaC) across AWS and GCP environments.
Implements and validates integrations between CCaaS platforms and enterprise systems such as CRM (Salesforce, MS Dynamics), WFM, and ticketing tools.
Develops AI-powered features including virtual agents, chatbots, and agent assist capabilities leveraging Amazon Lex, Bedrock, Google Dialogflow CX, and CCAI Agent Assist.
Supports testing, QA, and UAT cycles - writing test cases, executing regression tests, and resolving defects across the full solution stack.
Monitors platform performance, troubleshoots production issues, and implements optimizations for reliability, latency, and cost efficiency on both platforms.
Documents technical designs, configuration guides, runbooks, and deployment procedures for client and internal use.
Contributes to Agile ceremonies - sprint planning, standups, retrospectives - and tracks delivery progress against milestones.

Amazon Connect

Configure Amazon Connect contact flows, routing profiles, queues, and agent hierarchies.
Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
Build conversational AI experiences using Amazon Lex and integrate with Amazon Bedrock for GenAI-powered self-service.
Implement real-time and historical analytics using Amazon Connect Contact Lens, Kinesis, and AWS reporting tools.
Provision and manage AWS infrastructure (Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch) using Terraform or CloudFormation.

Google CCAI

Build and configure virtual agents using Dialogflow CX, including intent design, entity management, and conversation flow development.
Implement CCAI Agent Assist to deliver real-time agent guidance, smart replies, and knowledge base surfacing.
Develop CCAI Insights configurations for post-call analytics, topic modeling, and sentiment analysis.
Integrate Google CCAI with telephony connectors and contact center platforms via CCAI Platform (CCAIP) or partner integrations.
Leverage Google Cloud services (Cloud Functions, Pub/Sub, BigQuery, Vertex AI) to build supporting backend workflows and analytics pipelines.
Provision GCP resources using Terraform or Google Cloud Deployment Manager.

Migration & Integration

Execute phased migration tasks from legacy contact center platforms to Amazon Connect or Google CCAI.
Build and validate API-based integrations with CRM, WFM, and enterprise backend systems on both platforms.
Support cutover planning, data migration, and rollback procedures to ensure business continuity.
Conduct technical testing and performance benchmarking pre- and post-migration.

AI & Automation

Design and tune conversational AI flows across Amazon Lex / Bedrock and Google Dialogflow CX / Vertex AI.
Implement agentic AI capabilities such as autonomous virtual agents and AI-assisted agent copilots on both platforms.
Apply prompt, RAG pipelines, and grounding techniques to optimize GenAI performance in CX contexts.
Integrate CCAI Agent Assist and Amazon Q in Connect to deliver intelligent, real-time agent support.

DevOps & Cloud

Maintain IaC templates and automate provisioning across AWS (CloudFormation, CDK) and GCP (Terraform, Deployment Manager).
Implement and manage CI/CD pipelines using AWS CodePipeline, Google Cloud Build, GitHub Actions, or Jenkins.
Apply security best practices - IAM roles, encryption, VPC/VPN configurations - across AWS and GCP contact center environments.
Monitor system health using CloudWatch and Google Cloud Operations Suite; set up alerting and participate in incident response.

Basic Qualifications:

3+ years of experience with Amazon Connect, Google CCAI, or both.
Proven experience configuring and developing on Amazon Connect - including contact flows, Lambda integrations, Lex bots, and routing logic.
Proven experience building and deploying Google Dialogflow CX virtual agents and integrating CCAI services (Agent Assist, Insights).
Proficiency in at least one backend programming language: Python, Node.js, or Java.
Working experience with AWS cloud services: Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch.
Working experience with Google Cloud services: Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, Google Cloud Operations Suite.
Experience with CI/CD practices and IaC tools (Terraform, CloudFormation, CDK, or Cloud Deployment Manager).
Familiarity with REST API design and integration patterns (microservices, event-driven architecture).
Experience participating in Agile/Scrum delivery teams - sprint planning, backlog grooming, and daily standups.
Strong understanding of security and compliance considerations in cloud contact center environments (PCI, PII, HIPAA).
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position.

Nice to Have:

AWS certification (e.g., AWS Certified Developer, AWS Certified Solutions Architect) and/or Google Cloud certification (e.g., Professional Cloud Developer, Professional Machine Learning Engineer).
5+ years of experience in contact center technology or cloud application development.
Experience with Amazon Q in Connect for real-time agent recommendations and knowledge retrieval.
Experience with Google CCAI Platform (CCAIP) as a managed contact center solution.
Hands-on experience with Vertex AI for fine-tuning or deploying generative AI models in CX workflows.
Experience with CRM integrations such as Salesforce Service Cloud Voice, Microsoft Dynamics, or ServiceNow CTI on either platform.
Experience with workforce management (WFM) platform integrations (e.g., NICE Workforce, Verint, Calabrio).
Experience working in a consulting or professional services environment on large-scale enterprise technology programs.
Exposure to industry verticals such as Healthcare, Insurance, Retail, Public Sector, or Financial Services.
Strong communication and documentation skills with the ability to convey technical concepts to non-technical stakeholders.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The CCaaS Developer will design, build, and maintain intelligent contact center solutions using Amazon Connect and Google CCAI. They will also integrate cloud-native services, manage CI/CD pipelines, and implement AI-powered features like virtual agents and agent assist capabilities.

Requirements

Candidates must have at least 3 years of experience with Amazon Connect or Google CCAI and proficiency in Python, Node.js, or Java. A minimum of a high school diploma or GED is required, along with experience in cloud infrastructure and Agile delivery teams.

Skills

Amazon Connect
Google CCAI
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
CI/CD
REST API
Agile
AWS Lambda
Google Cloud Platform
Contact Center Architecture

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Google CCAI
AWS
Google Cloud Platform
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
Vertex AI
CI/CD
REST API
Agile
Scrum
Contact Center
IVR
CRM
GenAI
RAG
Infrastructure as Code
CloudWatch
BigQuery
Lambda
DynamoDB
Kinesis
Consulting
Customer Experience
Automation

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