Find work in Canada.

545,929 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
MC
Principal Embedded Software Firmware Engineer (35837)
Myticas Consulting
Ottawa, ON
- Contract
Principal Embedded Software/Firmware Engineer
Added 10 mins ago
MC
Senior Embedded Software Firmware Engineer (35835)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Embedded Software/Firmware Engineer to develop and test next-generation firmware for advanced embedded optical systems. This is a one-year contract based in Ottawa,…
Added 10 mins ago
MC
Staff Embedded Software Firmware Engineer (35836)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Staff Embedded Software/Firmware Engineer to design, develop, and test mission-critical firmware components for advanced embedded optical systems. This is a one-year…
Added 10 mins ago
MM
Manufacturing Engineer
Malach Metal & Machining
Brossard, QC
- Full-time
The Manufacturing Engineer plays a key role in transforming customer requirements and engineering designs into effective, efficient, and repeatable manufacturing processes.
Added 11 mins ago
AM
IP Silicon Validation Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
The AMD NBIO Team is on the lookout for a dynamic, upbeat IP Validation Design Engineer to join our growing team. As a key contributor to the success of AMD’s IP, you will be part of a…
Added 25 mins ago
A
Firmware Engineer
Actalent
Montreal, QC
- $45 to $60 CAD / hour
- Contract
Added 26 mins ago
SI
Network Engineer
Smart IT Frame LLC
Calgary, AB
- $70,000 to $90,000 CAD / year
- Full-time
A Network Engineer is responsible for the setup configuration running network deployments and buildouts This includes but not limited to hands on work in a datacenter lab environment…
Added 26 mins ago
A
Test Engineer
Actalent
Quebec, QC
- $40 to $58 CAD / hour
- Contract
The V&V Engineer is responsible for planning, executing, documenting, and reporting verification and validation activities for medical devices and associated software systems. You will work…
Added 26 mins ago
P
DevOps Team Lead
Pixieset
Vancouver, BC
- Full-time
…the tools and workflows our engineering teams use to build, test, and release software. You'll also help evolve our environments, automation, and deployment safeguards to support the…
Added 40 mins ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
We are looking for a Calibration Engineer at RBR for a 12 month contract where you will help ensure the calibrations behind our instruments are rigorous, repeatable, and traceable. In this…
Added 55 mins ago
T
Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
Cyber Security Engineers test and implement cyber security solutions, build automation and integration solutions between cyber security tooling, and provide expert guidance on cyber…
Added 55 mins ago
NM
Reliability Engineering
Natus Medical Incorporated
Oakville, ON
- Full-time
This is a highly collaborative, technically influential role spanning mechanical, electrical, firmware, software, and integrated systems. You'll partner closely with Engineering,…
Added 55 mins ago
XG
QA Engineer
Xforia Global Talent & Technology Solutions
Mississauga, ON
- Contract
We are expanding our Quality Assurance team in Mississauga, ON and looking for an experienced Senior QA Engineer (9+ Years) to join us Day 1 onsite!
Added 1 hour ago
M
System Engineer
MCAP
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Conduct research as directed on software and systems products to justify recommendations and to support purchasing efforts.
Added 1 hour ago
HA
Intern Bachelors Test Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
The successful candidate will join the Honeywell Aerospace SATCOM Test Systems organization as a Qualification Test Engineer Intern. In the role of Qualification Test Engineer Intern,…
Added 2 hours ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
Supports testing, QA, and UAT cycles - writing test cases, executing regression tests, and resolving defects across the full solution stack.
Added 2 hours ago
W
Software Development Engineer in Test, Evisort AI
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Partner with software developers and product managers to define features and establish criteria for verifying correct implementation, fostering a quality-first attitude throughout the…
Added 2 hours ago
EM
Process Engineer - SMT Support
Evertz Microsystems Limited
Burlington, ON
- Full-time
The Process Engineer - SMT Support is responsible for developing, optimizing, and sustaining surface mount technology (SMT) manufacturing processes used in the production of broadcast and…
Added 2 hours ago
N
Senior Mixed Signal Design Engineer
NVIDIA
Toronto, ON · Canada, Toronto
- Full-time
…team and help move the needle! We are looking for a senior engineer to be part of the mixed-signal design team building next generation NVLINK. This position offers the opportunity to have…
Added 2 hours ago
C&
Embedded Software Engineer
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
Reporting to the Software Engineering Manager, you will work in the R&D group to develop and maintain embedded software for use in medical X-Ray Generators. The Embedded Software Engineer…
Added 2 hours ago
S
Construction Inspector - Conveyance
Stantec
Toronto, ON
- Full-time
Work with Construction Manager / Resident Engineer to implement methodology and criteria to resolve any non-compliance notices previously issued.
Added 2 hours ago
S
Senior IC Digital Design Engineer
StarIC
Toronto, ON
- Full-time
Plan, lead and execute incremental updates and maintenance of existing digital designs, test systems, and supporting software and scripts
Added 2 hours ago
L
QA Test Engineer, Industrial
Litmus
Remote, Canada
- Full-time
- Remote
We are hiring a Senior QA Test Engineer (SDET) for our Industrial and Data team. Today the developers on this team test their own work, so the connectors that talk to PLCs and industrial…
Added 2 hours ago
UC
Databricks Data Platform Engineer
Univedge Consulting LLC
Canada
- Contract
As a Senior Databricks Data Platform Engineer, you will own the engineering, automation, and day-to-day health of our enterprise Databricks Lakehouse platform. This is a platform-first…
Added 2 hours ago
BC
Intermediate Structural Engineer
Bantrel Co.
Calgary, AB
- Full-time
We are currently seeking a qualified Intermediate Structural Engineer to join our Energy team, based out of Calgary. The Intermediate Structural Engineer will be responsible for developing…

Accenture

CCaaS Developer

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 3+ years of experience with Amazon Connect, Google CCAI, or both.
Posting language: English
Posted: Oct 30, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate complex requirements into robust implementations, and work closely with architects, developers, and business stakeholders to deliver best-in-class contact center solutions. You are detail-oriented, a strong problem-solver, and committed to developing excellence across both platforms.

The Work:

Designs, builds, configures, and maintains CCaaS solutions on Amazon Connect and Google CCAI across voice, chat, email, and messaging channels.
Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both Amazon Connect and Google CCAI platform.
Develops and integrates cloud-native services from AWS and Google Cloud to support end-to-end contact center workflows.
Participates in legacy platform assessments and executes migration plans to Amazon Connect or Google CCAI as defined by solution architects.
Builds and maintains CI/CD pipelines and infrastructure-as-code (IaC) across AWS and GCP environments.
Implements and validates integrations between CCaaS platforms and enterprise systems such as CRM (Salesforce, MS Dynamics), WFM, and ticketing tools.
Develops AI-powered features including virtual agents, chatbots, and agent assist capabilities leveraging Amazon Lex, Bedrock, Google Dialogflow CX, and CCAI Agent Assist.
Supports testing, QA, and UAT cycles - writing test cases, executing regression tests, and resolving defects across the full solution stack.
Monitors platform performance, troubleshoots production issues, and implements optimizations for reliability, latency, and cost efficiency on both platforms.
Documents technical designs, configuration guides, runbooks, and deployment procedures for client and internal use.
Contributes to Agile ceremonies - sprint planning, standups, retrospectives - and tracks delivery progress against milestones.

Amazon Connect

Configure Amazon Connect contact flows, routing profiles, queues, and agent hierarchies.
Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
Build conversational AI experiences using Amazon Lex and integrate with Amazon Bedrock for GenAI-powered self-service.
Implement real-time and historical analytics using Amazon Connect Contact Lens, Kinesis, and AWS reporting tools.
Provision and manage AWS infrastructure (Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch) using Terraform or CloudFormation.

Google CCAI

Build and configure virtual agents using Dialogflow CX, including intent design, entity management, and conversation flow development.
Implement CCAI Agent Assist to deliver real-time agent guidance, smart replies, and knowledge base surfacing.
Develop CCAI Insights configurations for post-call analytics, topic modeling, and sentiment analysis.
Integrate Google CCAI with telephony connectors and contact center platforms via CCAI Platform (CCAIP) or partner integrations.
Leverage Google Cloud services (Cloud Functions, Pub/Sub, BigQuery, Vertex AI) to build supporting backend workflows and analytics pipelines.
Provision GCP resources using Terraform or Google Cloud Deployment Manager.

Migration & Integration

Execute phased migration tasks from legacy contact center platforms to Amazon Connect or Google CCAI.
Build and validate API-based integrations with CRM, WFM, and enterprise backend systems on both platforms.
Support cutover planning, data migration, and rollback procedures to ensure business continuity.
Conduct technical testing and performance benchmarking pre- and post-migration.

AI & Automation

Design and tune conversational AI flows across Amazon Lex / Bedrock and Google Dialogflow CX / Vertex AI.
Implement agentic AI capabilities such as autonomous virtual agents and AI-assisted agent copilots on both platforms.
Apply prompt, RAG pipelines, and grounding techniques to optimize GenAI performance in CX contexts.
Integrate CCAI Agent Assist and Amazon Q in Connect to deliver intelligent, real-time agent support.

DevOps & Cloud

Maintain IaC templates and automate provisioning across AWS (CloudFormation, CDK) and GCP (Terraform, Deployment Manager).
Implement and manage CI/CD pipelines using AWS CodePipeline, Google Cloud Build, GitHub Actions, or Jenkins.
Apply security best practices - IAM roles, encryption, VPC/VPN configurations - across AWS and GCP contact center environments.
Monitor system health using CloudWatch and Google Cloud Operations Suite; set up alerting and participate in incident response.

Basic Qualifications:

3+ years of experience with Amazon Connect, Google CCAI, or both.
Proven experience configuring and developing on Amazon Connect - including contact flows, Lambda integrations, Lex bots, and routing logic.
Proven experience building and deploying Google Dialogflow CX virtual agents and integrating CCAI services (Agent Assist, Insights).
Proficiency in at least one backend programming language: Python, Node.js, or Java.
Working experience with AWS cloud services: Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch.
Working experience with Google Cloud services: Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, Google Cloud Operations Suite.
Experience with CI/CD practices and IaC tools (Terraform, CloudFormation, CDK, or Cloud Deployment Manager).
Familiarity with REST API design and integration patterns (microservices, event-driven architecture).
Experience participating in Agile/Scrum delivery teams - sprint planning, backlog grooming, and daily standups.
Strong understanding of security and compliance considerations in cloud contact center environments (PCI, PII, HIPAA).
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position.

Nice to Have:

AWS certification (e.g., AWS Certified Developer, AWS Certified Solutions Architect) and/or Google Cloud certification (e.g., Professional Cloud Developer, Professional Machine Learning Engineer).
5+ years of experience in contact center technology or cloud application development.
Experience with Amazon Q in Connect for real-time agent recommendations and knowledge retrieval.
Experience with Google CCAI Platform (CCAIP) as a managed contact center solution.
Hands-on experience with Vertex AI for fine-tuning or deploying generative AI models in CX workflows.
Experience with CRM integrations such as Salesforce Service Cloud Voice, Microsoft Dynamics, or ServiceNow CTI on either platform.
Experience with workforce management (WFM) platform integrations (e.g., NICE Workforce, Verint, Calabrio).
Experience working in a consulting or professional services environment on large-scale enterprise technology programs.
Exposure to industry verticals such as Healthcare, Insurance, Retail, Public Sector, or Financial Services.
Strong communication and documentation skills with the ability to convey technical concepts to non-technical stakeholders.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply About employer

More about this job

Responsibilities

The CCaaS Developer will design, build, and maintain intelligent contact center solutions using Amazon Connect and Google CCAI. They will also integrate cloud-native services, manage CI/CD pipelines, and implement AI-powered features like virtual agents and agent assist capabilities.

Requirements

Candidates must have at least 3 years of experience with Amazon Connect or Google CCAI and proficiency in Python, Node.js, or Java. A minimum of a high school diploma or GED is required, along with experience in cloud infrastructure and Agile delivery teams.

Skills

Amazon Connect
Google CCAI
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
CI/CD
REST API
Agile
AWS Lambda
Google Cloud Platform
Contact Center Architecture

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Google CCAI
AWS
Google Cloud Platform
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
Vertex AI
CI/CD
REST API
Agile
Scrum
Contact Center
IVR
CRM
GenAI
RAG
Infrastructure as Code
CloudWatch
BigQuery
Lambda
DynamoDB
Kinesis
Consulting
Customer Experience
Automation

Report this job