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Added 1 min ago
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Product Owner, Internet Product Lifecycle Management
Cogeco
Burlington, ON · Montreal, QC · Trois-Rivières, QC
- Full-time
…for defining and executing the internet and broadband product strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home…
Added 1 min ago
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Senior Relationship Manager (Mid-Market)
BMO
Toronto, ON · FCP
- Full-time
At BMO Commercial Bank, you'll partner with some of the GTA's most dynamic mid-market companies, delivering strategic financial solutions that fuel growth, acquisitions, expansion, and…
Added 1 min ago
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Manager Royal University Hospital, Jim Patterson Children's Hospital, Saskatoon City Hospital Genera
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to the goals and objectives of the SHA. The Manager supports strategy through the development and execution of operational and business plans, including cascading, monitoring, reporting,…
Added 1 min ago
M
National Education Consultant
Manulife
Calgary, AB · Toronto, ON · Waterloo, ON
- Full-time
As a National Education Consultant (NEC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on…
Added 15 mins ago
Director, Design Operations - Global Wealth Management
Scotiabank
Toronto, ON
Define the Design Operations vision and strategic direction by translating the Head of Design's strategy into scalable operating models, priorities, roadmaps, governance, and measurable…
Added 15 mins ago
U
Proposal Developer – Renewables (CAN)
Ulteig
Canada
- Full-time
Partner with Sales, Technical Services, Field Services, Project Management, Legal, Safety, Quality, Procurement, and other stakeholders to gather inputs and drive timely proposal completion.
Added 15 mins ago
U
Proposal Engineer – Renewables (CAN)
Ulteig
Canada
- Full-time
Partner with Sales, Technical Services, Field Services, Project Management, Legal, Safety, Quality, Procurement, and other stakeholders to gather inputs and drive timely proposal completion.
Added 15 mins ago
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Manager Health Services Unity
HealthCareersInSask.ca
Unity, SK
- Full-time
…to the goals and objectives of the SHA. The Manager supports strategy through the development and execution of operational and business plans, including cascading, monitoring, reporting,…
Added 15 mins ago
HP
Terittory Account Manager - Networking
Hewlett Packard Enterprise
Calgary, AB
- Full-time
Terittory Account Manager - NetworkingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Added 15 mins ago
R
Industrial and Technological Benefits (ITB) Manager
RTX
Ottawa, ON
- Full-time
…Senior Leadership, Government of Canada representatives, and business leaders nationwide. The ITB Manager will play a pivotal role in supporting program execution, while also driving Value…
Added 30 mins ago
Customer Account Executive III (Hybrid)
Nitro
Toronto, ON
Partner cross-functionally within Nitro (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business…
Added 30 mins ago
A
Community Liaison
AECOM
Yellowknife, NT
- $25.5 to $30 CAD / hour
- Part-time
…options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase…
Added 31 mins ago
IE
Sr. Manager, Enterprise Transformation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Partner with business leaders to identify high-value opportunities to improve how IMAX operates, serves customers, or makes decisions.
Added 31 mins ago
EC
Strategic Development Program Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $45,000 to $50,000 CAD / year
- Full-time
…organization with the agility and entrepreneurial spirit of a growing…
Added 31 mins ago
T
Chief Growth Officer
TechBlocks
Vaughan, ON
- Full-time
…of them came to us through a referral from another client or…
Added 31 mins ago
ML
Director, Talent Development & DEI
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
You'll treat DEI and talent development as one connected strategy, creating an environment where diverse talent can grow, lead and succeed. You'll design learning and leadership programs…
Added 31 mins ago
H
Senior Architect
Hays
Toronto, ON
- $80 to $90 CAD / hour
- Contract
…architecture. This individual will serve as a trusted advisor to business and technology stakeholders, guiding AI programs from strategy and proof-of-concept through enterprise-scale…
Added 31 mins ago
H
Cloud Architect
Hays
Toronto, ON
- Contract
The role translates complex business requirements into secure, scalable, resilient, and cost-effective AI architectures, with a focus on Microsoft Foundry, Azure OpenAI, Generative AI, RAG,…
Added 31 mins ago
ML
Head of Cyber Risk and Compliance
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
…an increasingly complex threat landscape. This role sets the strategy, advances modern security capabilities, and enables secure innovation while aligning cybersecurity priorities to Maple…
Added 45 mins ago
Account Manager
Mentimeter
Toronto, ON
Ability to assess business opportunities and use data in order to support decision-making towards customers
Added 45 mins ago
Install Manager
Reliance Home Comfort
Richmond Hill, ON
Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth
Added 45 mins ago
Manager, startGBC (Entrepreneurship)
George Brown Polytechnic
Toronto, ON
and analysis and business development. The Manager sets the objectives of the
Added 45 mins ago
ML
Sr. Specialist, Early Careers
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Volunteer
As the Sr. Specialist, Early Careers, you'll play a key role in designing and executing a comprehensive early careers strategy that aligns with our business needs. Reporting to Director,…
Added 45 mins ago
AS
Data & Analytics Solutions Architect
Apex Systems
Mississauga, ON
- $45 to $50 USD / hour
- Contract
We are seeking a business-focused Data Analytics Solution Architect to lead the design of scalable, secure, and high-impact data, analytics, and AI solutions across the enterprise. This…
Added 45 mins ago
D
Chief Compliance Officer
Desjardins
Toronto, ON
- Full-time
…framework remains aligned with the organization's global compliance strategy, governance principles, and regulatory risk management objectives, while supporting local regulatory obligations…

Accenture

CCaaS Developer

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: High school diploma
Experience: 3+ years of experience with Amazon Connect, Google CCAI, or both.
Posting language: English
Posted: Oct 30, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate complex requirements into robust implementations, and work closely with architects, developers, and business stakeholders to deliver best-in-class contact center solutions. You are detail-oriented, a strong problem-solver, and committed to developing excellence across both platforms.

The Work:

Designs, builds, configures, and maintains CCaaS solutions on Amazon Connect and Google CCAI across voice, chat, email, and messaging channels.
Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both Amazon Connect and Google CCAI platform.
Develops and integrates cloud-native services from AWS and Google Cloud to support end-to-end contact center workflows.
Participates in legacy platform assessments and executes migration plans to Amazon Connect or Google CCAI as defined by solution architects.
Builds and maintains CI/CD pipelines and infrastructure-as-code (IaC) across AWS and GCP environments.
Implements and validates integrations between CCaaS platforms and enterprise systems such as CRM (Salesforce, MS Dynamics), WFM, and ticketing tools.
Develops AI-powered features including virtual agents, chatbots, and agent assist capabilities leveraging Amazon Lex, Bedrock, Google Dialogflow CX, and CCAI Agent Assist.
Supports testing, QA, and UAT cycles - writing test cases, executing regression tests, and resolving defects across the full solution stack.
Monitors platform performance, troubleshoots production issues, and implements optimizations for reliability, latency, and cost efficiency on both platforms.
Documents technical designs, configuration guides, runbooks, and deployment procedures for client and internal use.
Contributes to Agile ceremonies - sprint planning, standups, retrospectives - and tracks delivery progress against milestones.

Amazon Connect

Configure Amazon Connect contact flows, routing profiles, queues, and agent hierarchies.
Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
Build conversational AI experiences using Amazon Lex and integrate with Amazon Bedrock for GenAI-powered self-service.
Implement real-time and historical analytics using Amazon Connect Contact Lens, Kinesis, and AWS reporting tools.
Provision and manage AWS infrastructure (Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch) using Terraform or CloudFormation.

Google CCAI

Build and configure virtual agents using Dialogflow CX, including intent design, entity management, and conversation flow development.
Implement CCAI Agent Assist to deliver real-time agent guidance, smart replies, and knowledge base surfacing.
Develop CCAI Insights configurations for post-call analytics, topic modeling, and sentiment analysis.
Integrate Google CCAI with telephony connectors and contact center platforms via CCAI Platform (CCAIP) or partner integrations.
Leverage Google Cloud services (Cloud Functions, Pub/Sub, BigQuery, Vertex AI) to build supporting backend workflows and analytics pipelines.
Provision GCP resources using Terraform or Google Cloud Deployment Manager.

Migration & Integration

Execute phased migration tasks from legacy contact center platforms to Amazon Connect or Google CCAI.
Build and validate API-based integrations with CRM, WFM, and enterprise backend systems on both platforms.
Support cutover planning, data migration, and rollback procedures to ensure business continuity.
Conduct technical testing and performance benchmarking pre- and post-migration.

AI & Automation

Design and tune conversational AI flows across Amazon Lex / Bedrock and Google Dialogflow CX / Vertex AI.
Implement agentic AI capabilities such as autonomous virtual agents and AI-assisted agent copilots on both platforms.
Apply prompt, RAG pipelines, and grounding techniques to optimize GenAI performance in CX contexts.
Integrate CCAI Agent Assist and Amazon Q in Connect to deliver intelligent, real-time agent support.

DevOps & Cloud

Maintain IaC templates and automate provisioning across AWS (CloudFormation, CDK) and GCP (Terraform, Deployment Manager).
Implement and manage CI/CD pipelines using AWS CodePipeline, Google Cloud Build, GitHub Actions, or Jenkins.
Apply security best practices - IAM roles, encryption, VPC/VPN configurations - across AWS and GCP contact center environments.
Monitor system health using CloudWatch and Google Cloud Operations Suite; set up alerting and participate in incident response.

Basic Qualifications:

3+ years of experience with Amazon Connect, Google CCAI, or both.
Proven experience configuring and developing on Amazon Connect - including contact flows, Lambda integrations, Lex bots, and routing logic.
Proven experience building and deploying Google Dialogflow CX virtual agents and integrating CCAI services (Agent Assist, Insights).
Proficiency in at least one backend programming language: Python, Node.js, or Java.
Working experience with AWS cloud services: Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch.
Working experience with Google Cloud services: Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, Google Cloud Operations Suite.
Experience with CI/CD practices and IaC tools (Terraform, CloudFormation, CDK, or Cloud Deployment Manager).
Familiarity with REST API design and integration patterns (microservices, event-driven architecture).
Experience participating in Agile/Scrum delivery teams - sprint planning, backlog grooming, and daily standups.
Strong understanding of security and compliance considerations in cloud contact center environments (PCI, PII, HIPAA).
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position.

Nice to Have:

AWS certification (e.g., AWS Certified Developer, AWS Certified Solutions Architect) and/or Google Cloud certification (e.g., Professional Cloud Developer, Professional Machine Learning Engineer).
5+ years of experience in contact center technology or cloud application development.
Experience with Amazon Q in Connect for real-time agent recommendations and knowledge retrieval.
Experience with Google CCAI Platform (CCAIP) as a managed contact center solution.
Hands-on experience with Vertex AI for fine-tuning or deploying generative AI models in CX workflows.
Experience with CRM integrations such as Salesforce Service Cloud Voice, Microsoft Dynamics, or ServiceNow CTI on either platform.
Experience with workforce management (WFM) platform integrations (e.g., NICE Workforce, Verint, Calabrio).
Experience working in a consulting or professional services environment on large-scale enterprise technology programs.
Exposure to industry verticals such as Healthcare, Insurance, Retail, Public Sector, or Financial Services.
Strong communication and documentation skills with the ability to convey technical concepts to non-technical stakeholders.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The CCaaS Developer will design, build, and maintain intelligent contact center solutions using Amazon Connect and Google CCAI. They will also integrate cloud-native services, manage CI/CD pipelines, and implement AI-powered features like virtual agents and agent assist capabilities.

Requirements

Candidates must have at least 3 years of experience with Amazon Connect or Google CCAI and proficiency in Python, Node.js, or Java. A minimum of a high school diploma or GED is required, along with experience in cloud infrastructure and Agile delivery teams.

Skills

Amazon Connect
Google CCAI
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
CI/CD
REST API
Agile
AWS Lambda
Google Cloud Platform
Contact Center Architecture

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Google CCAI
AWS
Google Cloud Platform
Python
Node.js
Java
Terraform
CloudFormation
Dialogflow CX
Amazon Lex
Vertex AI
CI/CD
REST API
Agile
Scrum
Contact Center
IVR
CRM
GenAI
RAG
Infrastructure as Code
CloudWatch
BigQuery
Lambda
DynamoDB
Kinesis
Consulting
Customer Experience
Automation

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