Find work in Canada.

566,376 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 4 months ago
O
Application Security Engineer
Opendoor
Toronto, Ontario
- Full-time
As our Application Security Engineer, you'll own how we find, prioritize, and drive down application-layer risk across the consumer flows that put cash offers in homeowners’ hands, the…
Added 4 months ago
T
QA Automation Engineer
Tubi
Toronto, Ontario
- Full-time
Tubi is seeking a highly skilled and experienced QA Automation Engineer to lead quality assurance initiatives for our cutting-edge streaming and AI-driven product features. This pivotal…
Added 3 months ago
A
Sr Associate Software Engineer - Applied AI
Amgen
Burnaby, BC
- Full-time
As a Sr Associate Software Engineer, you will be an integral member of the Applied AI – AI Productivity/Custom GPT Solutions Practice team, which empowers Amgen teams and staff members to…
Added 2 months ago
Staff Software Engineer
Dialpad
Vancouver, BC
…work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve…
Added 3 months ago
BS
Tech Lead - ToolHound
Beacon Software
Remote, Canada
- Full-time
- Remote
Lead and grow the team. Mentor the current engineer, raise their ceiling, and establish the best practices.
Added 3 months ago
M
Senior Software Developer, API Platform
Miovision
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
…development experience in Kotlin and/or Java (preferred), or Go, Python, or C, paired with hands-on experience in cloud-native ecosystems, AWS infrastructure, and…
Added 1 month ago
PC
Sr. Data Engineer - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
- Contract
We are seeking a hands-on Data Engineer to support the Total Fund Management Portfolio Management Technology team. This role focuses on building and optimizing large-scale data processing…
Added 1 month ago
PC
Senior AI Engineer - Toronto, ON
Pozent Corporation
Toronto, ON
- Contract
We are seeking an experienced AI Engineer to design and deliver scalable GenAI solutions. This subcontractor role focuses on building production�?ready AI products using Python, React, and…
Added 4 months ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, Ontario
- Full-time
The FPGA Design Engineer at Evertz contributes to the development of advanced broadcast equipment used in real-time video and audio production, processing, and transport for Live sports…
Added 2 months ago
A
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
A hands-on CCaaS Engineer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 3 months ago
A
Senior Digital Twin Engineer (NVIDIA Omniverse / OpenUSD
Arcadion
Ottawa, ON
- Contract
Strong hands-on OpenUSD (USD Python API, composition arcs, custom schemas).
Added 3 months ago
V
Senior Machine Learning Engineer
Vancity
Vancouver, BC
- Full-time
As a Senior Machine Learning Engineer, you will join our Data Science & AI Pod, focused on designing, building, and deploying enterprise-wide AI and machine learning solutions that support…
Added 1 month ago
PC
Senior Java Developer (with Python, AWS and Terraform) - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
- $65 to $85 USD / hour
- Contract
We are seeking a skilled and passionate Senior Software Engineer with strong expertise in Java and AWS to join our technology team. The ideal candidate will have extensive hands-on…
Added 3 months ago
S
Senior Backend & Infrastructure Engineer
Scispot
Canada
- Full-time
This is a hands-on backend and infrastructure role. You will write production code, make architecture choices, and own systems from design through deployment, monitoring, and incident…
Added 1 month ago
E
Senior Software Engineer
ecobee
Toronto, ON
- Full-time
We also use Java, Python, and JavaScript, and value choosing the right tool for the job.
Added 1 month ago
EA
Senior Software Engineer - Backend
Electronic Arts (EA)
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will collaborate with Research Scientists and Engineers to shape how new technologies integrate into backend architecture. You will translate ideas from…
Added 1 month ago
PA
AI Research Engineer, Computer Vision & VLMs
Palona AI
Toronto, ON
- Full-time
We are looking for an AI Research Engineer with a strong research background in computer vision and vision-language models (VLMs) to develop the visual intelligence behind Palona's…
Added 4 months ago
EP
DevOps Administrator II
Engage People Inc.
Markham, Ontario
- Full-time
Hands-on experience operating production workloads on AWS (ECS, compute, networking, IAM, storage), with strong fundamentals in Linux server administration, web servers (NGINX, Apache), and…
Added 2 months ago
Sr. Staff Physical Design Engineer
Lightmatter
Toronto, ON
We are seeking a highly skilled Senior Physical Design Engineer to work on the implementation of complex digital blocks. In this role, you will leverage your expertise in advanced process…
Added 3 months ago
OT
Network Engineer II
Opti9 Technologies
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
Is this you? Are you a Network Engineer with experience supporting cloud and managed infrastructure environments? Do you thrive in a customer-focused role, enjoy solving complex networking…
Added 3 months ago
E
Software Engineer, AI Document Generation
EvenUp
Remote, Canada
- Full-time
- Remote
Strong software development experience, with hands-on expertise in Python or languages such as Go, Java, Node.js, or C++.
Added 1 month ago
PO
Head of Space AI
Player One Space
Remote, Canada
- $160,000 to $200,000 USD / year
- Full-time
- Remote
…approaches with the GNC team. Later you're in a 1:1 with an ML engineer working through a model compression problem, and you end the day reviewing a pull request on the inference runtime.…
Added 4 months ago
R
Senior Platform Engineer, AI
RAVL
Toronto, Ontario
- Full-time
Hands-on experience with LLMs / GenAI systems
Added 4 months ago
R
Data Engineer
RAVL
Toronto, Ontario
- Full-time
As a Data Engineer at RAVL, you’ll design, build, and operate the data pipelines and platforms that power decision-making for modern organizations. You’ll bring curiosity, technical depth,…
Added 4 months ago
EC
DV - Staff (+) Verification Engineer - AMS modeling
Eliyan Corporation
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
Join the leading chiplet startup! As an Eliyan Verification Engineer , you will be working at a fast-paced early-stage startup creating technologies that fuel tomorrow's chiplet-based…

Accenture

CCaaS Engineer

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 3+ years of hands-on engineering experience with Amazon Connect, Google CCAI, or both.
Posting language: English
Posted: Sep 3, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A hands-on CCaaS Engineer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate complex requirements into robust implementations, and work closely with architects, developers, and business stakeholders to deliver best-in-class contact center solutions. You are detail-oriented, a strong problem-solver, and committed to engineering excellence across both platforms.

The Work:

Designs, builds, configures, and maintains CCaaS solutions on Amazon Connect and Google CCAI across voice, chat, email, and messaging channels.
Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both Amazon Connect and Google CCAI platform.
Develops and integrates cloud-native services from AWS and Google Cloud to support end-to-end contact center workflows.
Participates in legacy platform assessments and executes migration plans to Amazon Connect or Google CCAI as defined by solution architects.
Builds and maintains CI/CD pipelines and infrastructure-as-code (IaC) across AWS and GCP environments.
Implements and validates integrations between CCaaS platforms and enterprise systems such as CRM (Salesforce, MS Dynamics), WFM, and ticketing tools.
Develops AI-powered features including virtual agents, chatbots, and agent assist capabilities leveraging Amazon Lex, Bedrock, Google Dialogflow CX, and CCAI Agent Assist.
Supports testing, QA, and UAT cycles - writing test cases, executing regression tests, and resolving defects across the full solution stack.
Monitors platform performance, troubleshoots production issues, and implements optimizations for reliability, latency, and cost efficiency on both platforms.
Documents technical designs, configuration guides, runbooks, and deployment procedures for client and internal use.
Contributes to Agile ceremonies - sprint planning, standups, retrospectives - and tracks delivery progress against milestones.

Amazon Connect Engineering

Configure Amazon Connect contact flows, routing profiles, queues, and agent hierarchies.
Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
Build conversational AI experiences using Amazon Lex and integrate with Amazon Bedrock for GenAI-powered self-service.
Implement real-time and historical analytics using Amazon Connect Contact Lens, Kinesis, and AWS reporting tools.
Provision and manage AWS infrastructure (Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch) using Terraform or CloudFormation.

Google CCAI Engineering

Build and configure virtual agents using Dialogflow CX, including intent design, entity management, and conversation flow development.
Implement CCAI Agent Assist to deliver real-time agent guidance, smart replies, and knowledge base surfacing.
Develop CCAI Insights configurations for post-call analytics, topic modeling, and sentiment analysis.
Integrate Google CCAI with telephony connectors and contact center platforms via CCAI Platform (CCAIP) or partner integrations.
Leverage Google Cloud services (Cloud Functions, Pub/Sub, BigQuery, Vertex AI) to build supporting backend workflows and analytics pipelines.
Provision GCP resources using Terraform or Google Cloud Deployment Manager.

Migration & Integration Engineering

Execute phased migration tasks from legacy contact center platforms to Amazon Connect or Google CCAI.
Build and validate API-based integrations with CRM, WFM, and enterprise backend systems on both platforms.
Support cutover planning, data migration, and rollback procedures to ensure business continuity.
Conduct technical testing and performance benchmarking pre- and post-migration.

AI & Automation Engineering

Design and tune conversational AI flows across Amazon Lex / Bedrock and Google Dialogflow CX / Vertex AI.
Implement agentic AI capabilities such as autonomous virtual agents and AI-assisted agent copilots on both platforms.
Apply prompt engineering, RAG pipelines, and grounding techniques to optimize GenAI performance in CX contexts.
Integrate CCAI Agent Assist and Amazon Q in Connect to deliver intelligent, real-time agent support.

DevOps & Cloud Engineering

Maintain IaC templates and automate provisioning across AWS (CloudFormation, CDK) and GCP (Terraform, Deployment Manager).
Implement and manage CI/CD pipelines using AWS CodePipeline, Google Cloud Build, GitHub Actions, or Jenkins.
Apply security best practices - IAM roles, encryption, VPC/VPN configurations - across AWS and GCP contact center environments.
Monitor system health using CloudWatch and Google Cloud Operations Suite; set up alerting and participate in incident response.

Basic Qualifications:

3+ years of hands-on engineering experience with Amazon Connect, Google CCAI, or both.
Proven experience configuring and developing on Amazon Connect - including contact flows, Lambda integrations, Lex bots, and routing logic.
Proven experience building and deploying Google Dialogflow CX virtual agents and integrating CCAI services (Agent Assist, Insights).
Proficiency in at least one backend programming language: Python, Node.js, or Java.
Working experience with AWS cloud services: Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch.
Working experience with Google Cloud services: Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, Google Cloud Operations Suite.
Experience with CI/CD practices and IaC tools (Terraform, CloudFormation, CDK, or Cloud Deployment Manager).
Familiarity with REST API design and integration patterns (microservices, event-driven architecture).
Experience participating in Agile/Scrum delivery teams - sprint planning, backlog grooming, and daily standups.
Strong understanding of security and compliance considerations in cloud contact center environments (PCI, PII, HIPAA).
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position.

Nice to Have:

AWS certification (e.g., AWS Certified Developer, AWS Certified Solutions Architect) and/or Google Cloud certification (e.g., Professional Cloud Developer, Professional Machine Learning Engineer).
5+ years of experience in contact center technology engineering or cloud application development.
Experience with Amazon Q in Connect for real-time agent recommendations and knowledge retrieval.
Experience with Google CCAI Platform (CCAIP) as a managed contact center solution.
Hands-on experience with Vertex AI for fine-tuning or deploying generative AI models in CX workflows.
Experience with CRM integrations such as Salesforce Service Cloud Voice, Microsoft Dynamics, or ServiceNow CTI on either platform.
Experience with workforce management (WFM) platform integrations (e.g., NICE Workforce, Verint, Calabrio).
Experience working in a consulting or professional services environment on large-scale enterprise technology programs.
Exposure to industry verticals such as Healthcare, Insurance, Retail, Public Sector, or Financial Services.
Strong communication and documentation skills with the ability to convey technical concepts to non-technical stakeholders.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply About employer

More about this job

Responsibilities

Design, build, and maintain CCaaS solutions using Amazon Connect and Google CCAI across multiple communication channels. Develop AI-powered features, manage cloud infrastructure via IaC, and execute migration plans from legacy platforms.

Requirements

Requires 3+ years of engineering experience with Amazon Connect and Google CCAI, along with proficiency in Python, Node.js, or Java. A high school diploma or GED is the minimum education requirement.

Skills

Amazon Connect
Google Cloud CCAI
Dialogflow CX
AWS Lambda
Python
Node.js
Java
Terraform
CI/CD
Infrastructure as Code
Conversational AI
REST API
Agile
CRM Integration
Amazon Lex
Google Cloud Platform

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
Google CCAI
Dialogflow CX
Amazon Lex
Amazon Bedrock
Vertex AI
AWS Lambda
DynamoDB
S3
Kinesis
API Gateway
CloudWatch
Cloud Functions
Pub/Sub
BigQuery
Terraform
CloudFormation
CDK
GitHub Actions
Jenkins
Salesforce
MS Dynamics
RAG Pipelines
Prompt Engineering
GenAI
IVR
CRM
WFM
Agile

Report this job