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Added 3 months ago
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Architecte en IA agentique - Intelligence Engineering / Agentic AI - Sr. Architect - Intelligence Engineering
Slalom
Montreal, Quebec
- Full-time
Assurer un leadership éclairé en IA, en apprentissage automatique, en IA générative et en IA agentique, à l’interne et auprès des clients, tout en contribuant à une culture de…
Added 3 months ago
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Principal Software Engineer (Platform)
Eyeline
Vancouver, British Columbia
- $187,000 to $250,000 CAD / year
- Full-time
…integration of innovative techniques (particularly in the area of Generative AI) into the pipeline…
Added 3 months ago
S
Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
Agentic AI Architect or Sr. Architect - Intelligence Engineering (For Vacant Role)
Added 2 months ago
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Integration Architect (Rhapsody)
Quantiphi
Canada
- Full-time
…High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI…
Added 2 months ago
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Senior Applied Machine Learning Developer, Asset Intelligence
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
This role sits at the intersection of ML architecture, IoT data systems, and product impact, shaping the foundation for MaintainX’s predictive and generative AI strategy.
Added 2 months ago
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CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Lead phased migration approaches (lift-and-shift, re-platform, re-architect).
Added 4 months ago
A
Industry X Advisor – Technical Architect
Avanade
Toronto, Ontario
- Full-time
As a Technical Architect, you’ll be a Subject Matter Expert and responsible for providing industry-specific guidance and insights to our clients and internal teams. You’ll be part of the…
Added 1 month ago
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CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Implement agentic AI capabilities such as autonomous virtual agents and AI-assisted agent copilots on both platforms.
Added 3 months ago
C
AVP, Lead AI Engineer
Chubb
Toronto, ON
- Full-time
Develop the next generation of AI driven Audit+ platforms and AI assets, including Agentic framework
Added 3 months ago
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Lead Solution Architect, Customer Analytics, EDW & AI
McKesson
Mississauga, ON
- Full-time
Job Title: Lead Solution Architect – Customer Analytics, Enterprise Data Warehouse & AI
Added 3 months ago
Associate Partner – (Re)insurance Head of Data & AI
Synpulse
Toronto, ON
Business and data architect profile with strong data literacy and the ability to create and communicate future-state designs for how (Re)insurance operations will work in a Data, GenAI and…
Added 2 months ago
Senior Machine Learning Engineer
Fitch Group
Toronto, ON
…legacy models. This is about designing and shipping breakthrough generative AI systems, agentic workflows, and intelligent platforms that will transform how credit analysis happens and how…
Added 2 months ago
AI Engineer
Guidepoint
Toronto, ON
Architect and Build Production Systems: Design, build, and operate scalable, low-latency backend services and APIs that serve Generative AI features, from retrieval-augmented generation…
Added 1 month ago
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AI Engineer - Canada
Pulsora
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
…rapidly evolving field of Large Language Models (LLMs) and generative AI, with a strong background in developing, integrating, and optimizing complex agentic and RAG-based…
Added 1 month ago
TA
AI Engagement Lead
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Architect, develop, and deploy AI/ML and Generative AI solutions for enterprise use cases.
Added 1 month ago
S
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
- Full-time
Added 2 months ago
Senior Data/AI Engineer
Guidepoint
Toronto, ON
Architect and Build Production Systems: Design, build, and operate scalable, low-latency backend services and APIs that serve Generative AI features, from retrieval-augmented generation…
Added 5 months ago
S
Software Architect - AI Accelerated Engineering Lead / Architecte Logiciel
Slalom
Montreal, Quebec
- Full-time
…à la manière dont les organisations construisent avec l’IA…
Added 3 months ago
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AWS Solutions Architect- AI/ML
Cloudelligent
Remote, Canada
- Full-time
- Remote
…footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable…
Added 3 months ago
C
AWS Solutions Architect- AI/ML
Cloudelligent
Remote, Canada
- Full-time
- Remote
…footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable…
Added 6 months ago
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Architect - Conversational AI
Quantiphi
Canada
- Full-time
We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
Added 3 months ago
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Applied AI, Forward Deployed Machine Learning Engineer - Montreal
Mistral
Montreal, Quebec
- Full-time
You have experience in Fine Tuning LLMs, tackling advanced RAG or agentic use cases
Added 3 months ago
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{NEW} Applied AI, Technical Lead, Forward Deployed AI Engineer
Mistral
Montreal, Quebec
- Full-time
- Design and oversee the implementation of complex AI systems, including fine-tuning, RAG, agentic workflows, and custom LLM applications, ensuring alignment with Mistral’s product roadmap…
Added 3 months ago
CF
Senior AI Engineer
CI Financial
Toronto, Ontario
- Full-time
…Analytics (DNA) team. This role focuses on the applied use of Generative AI and Agentic AI, leveraging existing large language models (LLMs) and platforms - not building models from…
Added 1 month ago
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Tech Delivery Lead-AI&Data
Accenture
Toronto, ON
- Full-time
…governed, and AI-ready data foundations - the fuel that powers agentic and generative AI at enterprise scale. We work across data migration, data modernization, and knowledge engineering,…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The Work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex and large-scale CCaaS technology solutions for customer channels
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Manages and contributes to development of the platform migration and global roll out strategy and execution
Works with software and technology partners to design & deliver CCaaS solutions focused on customer service
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day-to-day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manages experience-led teams in developing strategic vision and creative UI/UX design
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Architecture & Strategy
- Lead the end-to-end solution architecture for CCaaS migration programs (on-prem to Amazon Connect).
- Define target-state architecture, transition states, and migration roadmaps.
- Design omnichannel customer experience solutions (voice, chat, email, messaging).
- Establish reference architectures, design patterns, and best practices for Amazon Connect implementations.
CCaaS Migration Leadership
- Drive legacy platform assessment (Avaya, Genesys, Cisco, etc.) and define migration strategies.
- Lead phased migration approaches (lift-and-shift, re-platform, re-architect).
- Ensure business continuity, minimal downtime, and risk mitigation during migration.
- Oversee integration strategy with CRM, workforce management, and backend systems.
Amazon Connect Expertise, Architect solutions using,
- Amazon Connect (Contact Flows, Routing, Queues)
- AWS Lambda, Lex, Kinesis, DynamoDB
- Amazon Connect Contact Lens & analytics
- Design scalable, secure, and cost-optimized AWS architectures.
- Implement CI/CD, infrastructure as code, and DevOps practices.
Agentic AI & Automation, Design and integrate Agentic AI solutions to enhance customer and agent experiences
- Autonomous AI agents for customer interaction
- AI-assisted agent copilots
- Conversational AI using LLMs
- Integrate GenAI services (e.g., Amazon Bedrock) into contact center workflows.

Basic Qualifications:

7+ years of experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Proven experience in CCaaS platforms, especially Amazon Connect.
Strong experience in contact center migrations from legacy platforms.
Hands-on expertise with AWS cloud services.
Experience designing AI/ML or GenAI-driven solutions in CX environments.
Strong understanding of:
- APIs & microservices architecture
- Event-driven architecture
- Security & compliance in cloud environments
8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a comprehensive digital roadmap to integrate with cloud contact center platforms
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position

Nice to Have:

Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
Experience in algorithmic decisioning or interactive management
Strong understanding of PCI/PII security and data privacy requirements
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end delivery and solution architecture of complex CCaaS migrations, specifically focusing on transitioning legacy platforms to Amazon Connect. Design omnichannel customer experience solutions and integrate Agentic AI and automation to enhance agent and customer interactions.

Requirements

Requires 7+ years of experience in Cloud Contact Center platforms and proven expertise in AWS and CCaaS migrations. Candidates must have a minimum of a high school diploma and experience implementing AI-driven solutions in CX environments.

Skills

CCaaS Architecture
Amazon Connect
AWS Cloud Services
Generative AI
Contact Center Migration
Omnichannel Design
Agile Methodology
Solution Architecture
Stakeholder Management
API & Microservices
Event-Driven Architecture
UI/UX Design
DevOps
CI/CD
Strategic Planning
Project Management

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
AWS Lambda
AWS Lex
Kinesis
DynamoDB
Contact Lens
GenAI
Amazon Bedrock
LLMs
Avaya
Genesys
Cisco
NICE
Twilio
Salesforce
Oracle
Microsoft Dynamics
Sprinklr
Agile
Waterfall
SDLC
PCI/PII Security
Microservices
Omnichannel
Contact Center
Cloud Migration
Agentic AI
Conversational AI
Infrastructure as Code

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