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Added 4 months ago
B
Director, AI Solutions Architect
Brookfield
Toronto, Ontario
- Full-time
…scalable, secure, and governed AI solution designs, including GenAI and agent-based use cases. Partners with business, product, data, engineering, security, and governance teams to move…
Added 4 months ago
SS
Senior Java Developer
Soho Square Solutions
Montreal, Quebec
- Contract
We're looking for an experienced Senior Java Developer to join our client's team in Montreal.
Added 4 months ago
M
Applied AI, Technical Lead, Forward Deployed AI Engineer
Mistral
Montreal, Quebec
- Full-time
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems - across high-stakes…
Added 3 months ago
TA
Lead AI Engineer
Tiger Analytics Inc.
Remote, Canada
- Remote
AI/ML: GenAI, LLMs, Agentic AI, Multi-Agent Systems, RAG, Prompt Engineering, AI Guardrails, MLOps.
Added 2 months ago
Senior Software Developer, Manufacturing Data Solutions (Python/SQL)
Sonova AG
Kitchener, ON
As a Senior Software Developer, you will apply your expertise to deliver reliable and scalable data-oriented solutions in a collaborative global environment.
Added 2 months ago
Senior Platform Engineer
AutoTrader.ca
Toronto, ON
…centralized Kubernetes, managed CI/CD, project templates, and the developer tooling that runs on top of AWS. Our customers are developers. We live "you build it, you run it" and we invest…
Added 4 months ago
BC
BCG Platinion | Senior AI Tech Architect - AI Platforms
Boston Consulting Group (BCG)
Toronto, Ontario
- $160,000 CAD / year
- Full-time
Added 4 months ago
S
Architecte en IA agentique - Intelligence Engineering / Agentic AI - Sr. Architect - Intelligence Engineering
Slalom
Montreal, Quebec
- Full-time
Added 3 months ago
M
Principal Data Scientist
Mastercard
Toronto, ON
- Full-time
Demonstrated success applying GenAI or multi-agent systems in production environments.
Added 4 months ago
S
Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
Implement evaluation frameworks (e.g., RAGAS,DeepEval,LangSmith) to measure task success rates, tool-call accuracy, and reasoning integrity for GenAI systems
Added 4 months ago
C
Software Engineer (Full Stack)
Citylitics
Toronto, Ontario
- $120,000 to $140,000 CAD / year
- Full-time
We are seeking a highly motivated software developer with experience in building full stack web applications. Defining data models, developing robust backend APIs, and integration in…
Added 2 months ago
TH
Manager, Data Science (Askuity division)
The Home Depot
Toronto, ON
- Full-time
Lead and mentor a team of data scientists in developing AI-powered solutions, including Generative AI (GenAI), for Fusion.
Added 2 months ago
P
Senior Applied Researcher AI/ML ( CAD)
PointClickCare
Canada
- Full-time
Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into…
Added 3 months ago
SI
Lead Product Manager, Recommendations
Scribd, Inc.
Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Experience designing LLM- and GenAI-enhanced discovery experiences that go beyond raw recommendations to deliver personalized, task-specific value
Added 3 months ago
PF
Lead Data Engineer
PureFacts Financial Solutions
Toronto, ON
- $130,000 to $150,000 CAD / year
Leverage GenAI-assisted development tools to accelerate pipeline construction, code optimization, and documentation.
Added 4 months ago
L
Associate Principal - Consulting
LTM
Ontario · Ontario, Canada
- $100,611 to $158,000 CAD / year
- Full-time
Seeking a skilled Data Scientist to develop and deploy advanced ML and AI solutions focusing on timeseries forecasting GenAI workflows and AWSbased MLOps pipelines
Added 3 months ago
Q
Sr. Engineer, Machine Learning Software Verification
Qualcomm
Markham, ON
- Full-time
Added 4 months ago
V
Game Community & Content Lead
Viggle
Toronto, Ontario
- Full-time
Viggle AI is a startup backed by top-tier investors such as a16z and TSFV. At the forefront of the GenAI revolution, we specialize in controllable video generation for content creators,…
Added 3 months ago
A
Sr Associate Software Engineer - Applied AI
Amgen
Burnaby, BC
- Full-time
Support junior engineers and contribute towards technical guidance, reusable patterns, and engineering best practices for GenAI adoption
Added 3 months ago
Senior Technical Program Manager, Fulfillment Execution
Amazon
Vancouver, BC
…quantitative, data-driven domains, with as well as without the aid of…
Added 3 months ago
WK
Software Quality Assurance Analyst (GenAI-Enabled)
Wolters Kluwer
Sherbrooke, QC · CAN - Sherbrooke
- Full-time
Job Posting: Software Quality Assurance Analyst (GenAI-Enabled)
Added 3 months ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Integrate GenAI services (e.g., Amazon Bedrock) into contact center workflows.
Added 3 months ago
P
Financial Instruments Valuation and Market Risk Manager
PwC
Toronto, ON
- Full-time
Assisting in the development of leading edge GenAI solutions that transform the delivery of these services, and provide GenAI advice to our clients
Added 1 month ago
PC
Senior AI Engineer - Toronto, ON
Pozent Corporation
Toronto, ON
- Contract
We are seeking an experienced AI Engineer to design and deliver scalable GenAI solutions. This subcontractor role focuses on building production�?ready AI products using Python, React, and…
Added 3 months ago
N
Tech Lead Manager, AI / Machine Learning
Numerator
Toronto, ON
- Full-time
…engineers while continuing to write code, design systems, and ship GenAI features yourself. You'll work with an established and rapidly evolving platform that handles millions of requests…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The Work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex and large-scale CCaaS technology solutions for customer channels
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Manages and contributes to development of the platform migration and global roll out strategy and execution
Works with software and technology partners to design & deliver CCaaS solutions focused on customer service
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day-to-day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manages experience-led teams in developing strategic vision and creative UI/UX design
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Architecture & Strategy
- Lead the end-to-end solution architecture for CCaaS migration programs (on-prem to Amazon Connect).
- Define target-state architecture, transition states, and migration roadmaps.
- Design omnichannel customer experience solutions (voice, chat, email, messaging).
- Establish reference architectures, design patterns, and best practices for Amazon Connect implementations.
CCaaS Migration Leadership
- Drive legacy platform assessment (Avaya, Genesys, Cisco, etc.) and define migration strategies.
- Lead phased migration approaches (lift-and-shift, re-platform, re-architect).
- Ensure business continuity, minimal downtime, and risk mitigation during migration.
- Oversee integration strategy with CRM, workforce management, and backend systems.
Amazon Connect Expertise, Architect solutions using,
- Amazon Connect (Contact Flows, Routing, Queues)
- AWS Lambda, Lex, Kinesis, DynamoDB
- Amazon Connect Contact Lens & analytics
- Design scalable, secure, and cost-optimized AWS architectures.
- Implement CI/CD, infrastructure as code, and DevOps practices.
Agentic AI & Automation, Design and integrate Agentic AI solutions to enhance customer and agent experiences
- Autonomous AI agents for customer interaction
- AI-assisted agent copilots
- Conversational AI using LLMs
- Integrate GenAI services (e.g., Amazon Bedrock) into contact center workflows.

Basic Qualifications:

7+ years of experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Proven experience in CCaaS platforms, especially Amazon Connect.
Strong experience in contact center migrations from legacy platforms.
Hands-on expertise with AWS cloud services.
Experience designing AI/ML or GenAI-driven solutions in CX environments.
Strong understanding of:
- APIs & microservices architecture
- Event-driven architecture
- Security & compliance in cloud environments
8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a comprehensive digital roadmap to integrate with cloud contact center platforms
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position

Nice to Have:

Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
Experience in algorithmic decisioning or interactive management
Strong understanding of PCI/PII security and data privacy requirements
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end delivery and solution architecture of complex CCaaS migrations, specifically focusing on transitioning legacy platforms to Amazon Connect. Design omnichannel customer experience solutions and integrate Agentic AI and automation to enhance agent and customer interactions.

Requirements

Requires 7+ years of experience in Cloud Contact Center platforms and proven expertise in AWS and CCaaS migrations. Candidates must have a minimum of a high school diploma and experience implementing AI-driven solutions in CX environments.

Skills

CCaaS Architecture
Amazon Connect
AWS Cloud Services
Generative AI
Contact Center Migration
Omnichannel Design
Agile Methodology
Solution Architecture
Stakeholder Management
API & Microservices
Event-Driven Architecture
UI/UX Design
DevOps
CI/CD
Strategic Planning
Project Management

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
AWS Lambda
AWS Lex
Kinesis
DynamoDB
Contact Lens
GenAI
Amazon Bedrock
LLMs
Avaya
Genesys
Cisco
NICE
Twilio
Salesforce
Oracle
Microsoft Dynamics
Sprinklr
Agile
Waterfall
SDLC
PCI/PII Security
Microservices
Omnichannel
Contact Center
Cloud Migration
Agentic AI
Conversational AI
Infrastructure as Code

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