Jobs in Canada

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Added 2 months ago
BH
Medical Assistant or LPN - Cardiology
BayCare Health System
St. Joseph's, NL · St Josephs, NL
- Full-time
As a Medical Assistant or LPN , you will support clinical operations by assisting providers and delivering high-quality patient care while ensuring efficient workflows within the practice.
Added 4 months ago
PH
Staff Physiotherapist
Provincial Health Services Authority
Vancouver, British Columbia
- Part-time
Participates in team/program activities required to enhance and optimize the delivery of care and to facilitate evidence-based practice. Promotes quality management principles for…
Added 4 months ago
OT
Restaurant Assistant Manager
One Therapy Network
Victoria, British Columbia
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 4 months ago
D
Team Leader
Dollarama
Carlyle, Saskatchewan
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 4 months ago
D
Assistant Team Leader
Dollarama
Saint-Georges, Quebec · St-Georges, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 4 months ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Windsor, Nova Scotia
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 4 months ago
SD
Service Support Specialist
Sensity Deafblind and Sensory Support Network of Canada
Welland, Ontario
- Full-time
…collaborative engagement, and works in close partnership with the Operations Manager to support program management, workforce effectiveness, coordination, and overall service…
Added 5 months ago
D
Team Leader
Dollarama
Okotoks, Alberta
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 4 months ago
D
Team Leader
Dollarama
Stayner, Ontario
- $18.6 to $19.3 CAD / hour
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 3 months ago
NP
Skyride/Gondola Operator (Full Time & Part Time Seasonal)
Northland Properties
North Vancouver, BC
- Full-time
- Part-time
Reports to: Assistant Managers and Supervisors, Base Operations
Added 3 months ago
Pharmacy Assistant (Airdrie)
Calgary Co-op
Airdrie, AB
Completed a recognized Pharmacy Assistant Program (preferred)
Added 3 months ago
FC
Advisor Experience Manager
Fidelity Canada
Toronto, ON
- Full-time
Support advisors in resolving issues impacting client experience or business operations.
Added 2 months ago
S
Operations Consultant - Flex
Sephora
Dartmouth, NS
- $17.7 to $22.15 CAD / hour
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 3 months ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Added 3 months ago
J
Assistant Facilities Manager
JLL
Toronto, ON · CAN-CLIENT Toronto-Omnicom
- Full-time
As the Assistant Facilities Manager for our prestigious Omnicom account, you will be the operational backbone driving excellence across a dynamic corporate environment. This pivotal role…
Added 3 months ago
WL
Early Childhood Education/Administrative Assistant
Williams Lake First Nation
Williams Lake, BC
- Full-time
The Early Childhood Education Assistant / Administrative Assistant is responsible for supporting the daily operations of Little Chiefs Daycare by coordinating early childhood education…
Added 1 month ago
LC
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Full-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 month ago
D
Team Leader
Dollarama
Port Elgin, ON
- $18.6 to $19.3 CAD / hour
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 1 month ago
D
Assistant Team Leader
Dollarama
Lorraine, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
VC
Temporary Boutique Assistant
Van Cleef & Arpels
Vancouver, BC
- Full-time
Applicants must have valid work authorization for employment in Canada
Added 5 months ago
D
Assistant Team Leader
Dollarama
Rimouski, Quebec
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 4 months ago
MH
Assistant Store Manager | Vancouver and Lower Mainland, BC
Michael Hill
Burnaby, British Columbia
- Full-time
…New Zealand and Canada. Working with Michael Hill as a valued Assistant Store Manager you’ll be helping our customers mark life’s most special…
Added 4 months ago
LM
Rail Equipment Maintenance Operator - Alberta
Loram Maintenance of Way, Inc.
Drumheller, Alberta
- Full-time
Reports to: Assistant Manager, Superintendent or Assistant Superintendent
Added 4 months ago
D
Assistant Team Leader
Dollarama
Charlottetown, Prince Edward Island
- $17.2 to $18 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 4 months ago
D
Assistant Team Leader
Dollarama
Cobourg, Ontario
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

Apply on accenture.wd103.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The Work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex and large-scale CCaaS technology solutions for customer channels
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Manages and contributes to development of the platform migration and global roll out strategy and execution
Works with software and technology partners to design & deliver CCaaS solutions focused on customer service
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day-to-day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manages experience-led teams in developing strategic vision and creative UI/UX design
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Architecture & Strategy
- Lead the end-to-end solution architecture for CCaaS migration programs (on-prem to Amazon Connect).
- Define target-state architecture, transition states, and migration roadmaps.
- Design omnichannel customer experience solutions (voice, chat, email, messaging).
- Establish reference architectures, design patterns, and best practices for Amazon Connect implementations.
CCaaS Migration Leadership
- Drive legacy platform assessment (Avaya, Genesys, Cisco, etc.) and define migration strategies.
- Lead phased migration approaches (lift-and-shift, re-platform, re-architect).
- Ensure business continuity, minimal downtime, and risk mitigation during migration.
- Oversee integration strategy with CRM, workforce management, and backend systems.
Amazon Connect Expertise, Architect solutions using,
- Amazon Connect (Contact Flows, Routing, Queues)
- AWS Lambda, Lex, Kinesis, DynamoDB
- Amazon Connect Contact Lens & analytics
- Design scalable, secure, and cost-optimized AWS architectures.
- Implement CI/CD, infrastructure as code, and DevOps practices.
Agentic AI & Automation, Design and integrate Agentic AI solutions to enhance customer and agent experiences
- Autonomous AI agents for customer interaction
- AI-assisted agent copilots
- Conversational AI using LLMs
- Integrate GenAI services (e.g., Amazon Bedrock) into contact center workflows.

Basic Qualifications:

7+ years of experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Proven experience in CCaaS platforms, especially Amazon Connect.
Strong experience in contact center migrations from legacy platforms.
Hands-on expertise with AWS cloud services.
Experience designing AI/ML or GenAI-driven solutions in CX environments.
Strong understanding of:
- APIs & microservices architecture
- Event-driven architecture
- Security & compliance in cloud environments
8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a comprehensive digital roadmap to integrate with cloud contact center platforms
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position

Nice to Have:

Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
Experience in algorithmic decisioning or interactive management
Strong understanding of PCI/PII security and data privacy requirements
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply on accenture.wd103.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead the end-to-end delivery and solution architecture of complex CCaaS migrations, specifically focusing on transitioning legacy platforms to Amazon Connect. Design omnichannel customer experience solutions and integrate Agentic AI and automation to enhance agent and customer interactions.

Requirements

Requires 7+ years of experience in Cloud Contact Center platforms and proven expertise in AWS and CCaaS migrations. Candidates must have a minimum of a high school diploma and experience implementing AI-driven solutions in CX environments.

Skills

CCaaS Architecture
Amazon Connect
AWS Cloud Services
Generative AI
Contact Center Migration
Omnichannel Design
Agile Methodology
Solution Architecture
Stakeholder Management
API & Microservices
Event-Driven Architecture
UI/UX Design
DevOps
CI/CD
Strategic Planning
Project Management

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
AWS Lambda
AWS Lex
Kinesis
DynamoDB
Contact Lens
GenAI
Amazon Bedrock
LLMs
Avaya
Genesys
Cisco
NICE
Twilio
Salesforce
Oracle
Microsoft Dynamics
Sprinklr
Agile
Waterfall
SDLC
PCI/PII Security
Microservices
Omnichannel
Contact Center
Cloud Migration
Agentic AI
Conversational AI
Infrastructure as Code

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Jobs in Canada