Jobs in Canada

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Added 2 months ago
Technical Analyst 4 (Ansible/Linux)
FortisBC
Surrey, BC · Trail, BC
…telecommunications, collaboration environments, cloud technology and architect, cyber security and…
Added 2 months ago
AI Business Solutions Architect, People Technology
Lyft
Toronto, ON
…engineering teams lack the business context to build truly impactful solutions. As a Senior Business Solution Architect for People at Lyft, you'll eliminate this gap by serving as the…
Added 4 months ago
C
SAP Senior Architect & Delivery Lead 1
Celestica
Ontario · Ontario, Canada
- Full-time
The SAP Enterprise Architect is responsible for leading end-to-end SAP solution architecture across ERP, integration platforms, and enterprise applications. This role defines business and…
Added 4 months ago
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Hybrid Cloud Solution Architect
Siemens Healthineers
Oakville, Ontario
- Full-time
AWS Cloud Architect and Azure Solutions Architect Expert certifications preferred; additional AI or security certifications are a plus
Added 4 months ago
TA
AI and Integration Architect
Tiger Analytics
Canada
- Full-time
…operates across five continents, building cutting-edge ML and data solutions at scale. Join us to do great work and shape the future of enterprise…
Added 3 months ago
CT
Business Analyst - EDI
Creation Technologies
Vancouver, BC
- Full-time
This is a hybrid role and requires being on-site 2-3 days per week
Added 3 months ago
D
Principal Solutions Architect (East Coast or Central)
Docker
Remote, Canada
- Full-time
- Remote
We are seeking a highly consultative Principal Solutions Architect to support our most important customers. This role is a critical technical position, spanning both product development and…
Added 3 months ago
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Senior Applied Machine Learning Developer, Asset Intelligence
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion…
Added 3 months ago
S
Senior Data Engineer
ShyftLabs
Toronto, ON
- Full-time
…understand business objectives, define technical strategy, architect scalable cloud solutions, and lead engineering teams through successful delivery. The ideal candidate combines deep…
Added 4 months ago
C
Salesforce Datacloud Architect (contract)
Capgemini
Toronto, Ontario
- Contract
The Data Cloud Architect serves as the senior technical authority for the Identity Resolution program. This role is responsible for designing, implementing, and governing the end-to-end…
Added 4 months ago
TS
Linux Administrator
T-Rex Solutions
Remote, Canada
- $75,000 to $112,000 CAD / year
- Full-time
- Remote
T-Rex Solutions is seeking a skilled and experienced Linux Administrator to join our IT Operations supporting the US Department of the Treasury TCloud enterprise cloud development effort.…
Added 3 months ago
PV
Senior Solution Architect BI
Pet Valu
Markham, ON
- Full-time
A hands-on Senior Architect, Business Intelligence who thrives in a dynamic work environment, this role involves working across the entire BI lifecycle, from source data analysis, Extract…
Added 3 months ago
M
Senior Software Developer, API Platform
Miovision
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.
Added 3 months ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Amazon Connect Expertise, Architect solutions using,
Added 2 months ago
PS
Manager, Software Engineering
PDF Solutions
Vancouver, BC
- Full-time
…technical/people leadership role: part software engineering manager, part solutions architect, part customer-facing delivery lead. You will own the translation of LLM-based analytics,…
Added 2 months ago
PC
Senior AI Engineer - Toronto, ON
Pozent Corporation
Toronto, ON
- Contract
We are seeking an experienced AI Engineer to design and deliver scalable GenAI solutions. This subcontractor role focuses on building production�?ready AI products using Python, React, and…
Added 5 months ago
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Pre-Sales Data and AI Architect - Solution Engineering (Canada)
Salesforce
Toronto, Ontario
- Full-time
…technical architecture leadership. The Data & AI Technical Architect is a senior, hands-on technical architect responsible for designing, validating, and operationalizing enterprise-grade…
Added 4 months ago
O
Solution Consultant - NAM
Omilia
Canada
- Full-time
…coordinating cross-functional input from Product, Engineering, Security, and Professional…
Added 5 months ago
A
Industry X Advisor – Technical Architect
Avanade
Toronto, Ontario
- Full-time
As a Technical Architect, you’ll be a Subject Matter Expert and responsible for providing industry-specific guidance and insights to our clients and internal teams. You’ll be part of the…
Added 3 months ago
SC
Backend PHP Developer
Smooth Commerce
Toronto, ON
- Full-time
Reporting To: Platform Architect and AI Architect
Added 2 months ago
A
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
…passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate…
Added 3 months ago
DC
Solutions Architect
Dillon Consulting Limited
London, ON · Toronto, ON · Hamilton, ON · Guelph, ON · Kingston, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Chatham-Kent, ON · North York, ON · Chatham, ON
- Full-time
We are seeking a Solutions Architect to establish and own solution and technical architecture across our technology portfolio. This is a permanent, senior technical role within our IT…
Added 2 months ago
C
Architecte de solution SAP
CGI
Montreal, QC
- Full-time
The Architect will play a central role in the design and evolution of the target SAP architecture. They will ensure end to end solution consistency, alignment with Clean Core principles,…
Added 2 months ago
C
Gestionnaire de projet SAP
CGI
Montreal, QC
- Full-time
Coordinate delivery across key workstreams, including Finance, Procurement, Project Management, Human Resources, Data, Integration, Security, Testing, and Deployment
Added 5 months ago
C
Data Governance and Data Analytics Presales Solutions Architect
Centrilogic
Canada
- Full-time
The Data Presales Solution Architect is a senior client-facing role at the intersection of data strategy, analytics architecture, and consultative sales. This person serves as CentriLogic’s…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

Apply on accenture.wd103.myworkdayjobs.com About employer

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The Work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex and large-scale CCaaS technology solutions for customer channels
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Manages and contributes to development of the platform migration and global roll out strategy and execution
Works with software and technology partners to design & deliver CCaaS solutions focused on customer service
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day-to-day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manages experience-led teams in developing strategic vision and creative UI/UX design
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Architecture & Strategy
- Lead the end-to-end solution architecture for CCaaS migration programs (on-prem to Amazon Connect).
- Define target-state architecture, transition states, and migration roadmaps.
- Design omnichannel customer experience solutions (voice, chat, email, messaging).
- Establish reference architectures, design patterns, and best practices for Amazon Connect implementations.
CCaaS Migration Leadership
- Drive legacy platform assessment (Avaya, Genesys, Cisco, etc.) and define migration strategies.
- Lead phased migration approaches (lift-and-shift, re-platform, re-architect).
- Ensure business continuity, minimal downtime, and risk mitigation during migration.
- Oversee integration strategy with CRM, workforce management, and backend systems.
Amazon Connect Expertise, Architect solutions using,
- Amazon Connect (Contact Flows, Routing, Queues)
- AWS Lambda, Lex, Kinesis, DynamoDB
- Amazon Connect Contact Lens & analytics
- Design scalable, secure, and cost-optimized AWS architectures.
- Implement CI/CD, infrastructure as code, and DevOps practices.
Agentic AI & Automation, Design and integrate Agentic AI solutions to enhance customer and agent experiences
- Autonomous AI agents for customer interaction
- AI-assisted agent copilots
- Conversational AI using LLMs
- Integrate GenAI services (e.g., Amazon Bedrock) into contact center workflows.

Basic Qualifications:

7+ years of experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Proven experience in CCaaS platforms, especially Amazon Connect.
Strong experience in contact center migrations from legacy platforms.
Hands-on expertise with AWS cloud services.
Experience designing AI/ML or GenAI-driven solutions in CX environments.
Strong understanding of:
- APIs & microservices architecture
- Event-driven architecture
- Security & compliance in cloud environments
8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a comprehensive digital roadmap to integrate with cloud contact center platforms
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position

Nice to Have:

Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
Experience in algorithmic decisioning or interactive management
Strong understanding of PCI/PII security and data privacy requirements
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply on accenture.wd103.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead the end-to-end delivery and solution architecture of complex CCaaS migrations, specifically focusing on transitioning legacy platforms to Amazon Connect. Design omnichannel customer experience solutions and integrate Agentic AI and automation to enhance agent and customer interactions.

Requirements

Requires 7+ years of experience in Cloud Contact Center platforms and proven expertise in AWS and CCaaS migrations. Candidates must have a minimum of a high school diploma and experience implementing AI-driven solutions in CX environments.

Skills

CCaaS Architecture
Amazon Connect
AWS Cloud Services
Generative AI
Contact Center Migration
Omnichannel Design
Agile Methodology
Solution Architecture
Stakeholder Management
API & Microservices
Event-Driven Architecture
UI/UX Design
DevOps
CI/CD
Strategic Planning
Project Management

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
AWS Lambda
AWS Lex
Kinesis
DynamoDB
Contact Lens
GenAI
Amazon Bedrock
LLMs
Avaya
Genesys
Cisco
NICE
Twilio
Salesforce
Oracle
Microsoft Dynamics
Sprinklr
Agile
Waterfall
SDLC
PCI/PII Security
Microservices
Omnichannel
Contact Center
Cloud Migration
Agentic AI
Conversational AI
Infrastructure as Code

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Jobs in Canada