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Added 3 months ago
A
CCaaS Delivery Lead
Accenture
Calgary, AB
- Full-time
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Added 3 months ago
A
CCaaS Delivery Lead
Accenture
Montreal, QC
- Full-time
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Added 2 months ago
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Senior Java Developer – Vice President
Citi
Mississauga, ON
- Full-time
Databases: Extensive experience with relational (SQL Server, PostgreSQL, Oracle) and non-relational (MongoDB, Cassandra) databases, including schema design, query optimization, and data…
Added 3 months ago
C
Senior Azure Database Migration Specialist
CGI
Toronto, ON
- Full-time
We are seeking a highly experienced Senior Azure Database Migration Engineer to lead enterprise-scale database modernization initiatives focused on migrating Oracle databases to PostgreSQL…
Added 2 months ago
GS
Senior Database Migration Engineer
Guidewire Software
Toronto, ON
- Full-time
As a Senior Database Migration Engineer, you will lead complex customer database migrations from legacy Guidewire systems into Guidewire Cloud Platform, ensuring performance, data…
Added 3 months ago
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Senior Business Analyst, Revenue
Telesat
Ottawa, ON
- Full-time
Experience delivering large-scale enterprise implementations using both Agile (SAFe) and Waterfall methodologies, including enterprise testing, data migration and change management
Added 1 month ago
PC
Finance Transformation, Enterprise Performance Management, Senior Associate
Pwc Canada
Toronto, ON · Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
As a Senior Associate in Finance Transformation – EPM, you will play a key role in technology‑enabled finance transformations, with a focus on Enterprise Performance Management, advanced…
Added 3 months ago
PH
Senior Business Analyst, Transformation, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
The Senior Business Analyst serves as a key liaison between business units, technical teams, subject matter experts, consultants, and vendor partners to develop detailed project and cutover…
Added 3 months ago
OC
Technical Consultant, Coupa
Optis Consulting
Vancouver, BC
- Full-time
…test, and documentation of integration, custom development, and data migration solutions for business applications in the SaaS and other ERP…
Added 3 months ago
GI
Director, IT M&A Integrations
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Build and drive execution of infrastructure migration plans, including data center, network, cloud, telephony, and end-user computing migrations.
Added 3 months ago
DI
Full Stack Engineer (1877)
Direct IT Recruiting Inc.
Toronto, ON
- $85 to $90 CAD / hour
- Contract
SKILLS: 7+ years Full Stack Developer, .NET, .NET Core, C#, SQL, Python, GitHub Copilot, Cursor, Oracle PL/SQL, T-SQL, Snowflake, AKS, DBT Data Build Tool, Jenkins
Added 3 months ago
AC
Product Engineering (Integration Java Developer)
Allstate Canada
Toronto, ON
- Full-time
We are looking for an experienced Product Engineering (Integration Java Developer) to play a key role within this global team which will comprise members from ACG, Allstate Northern Ireland…
Added 2 months ago
Senior Manager, Compliance and AML, Data Analytics
Scotiabank
Toronto, ON
The Senior Manager, AML Data Analytics is accountable for leading the design, delivery, and evolution of AML risk analytics, management information, and data‑driven insights that support…
Added 3 months ago
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Senior Consultant, Migration Engineer
BDO
Toronto, ON
- Full-time
At BDO, our purpose is helping people thrive. As a Senior Consultant, Migration Engineer, you will join a growing team focused on helping organizations modernize their technology…
Added 3 months ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Added 3 months ago
P
Finance Transformation, Enterprise Performance Management, Senior Associate
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
As a Senior Associate in Finance Transformation – EPM, you will play a key role in technology‑enabled finance transformations, with a focus on Enterprise Performance Management, advanced…
Added 3 months ago
C
Principal Engineer - Platform Architecture & Transformation
Conexiom
Kitchener, ON · Vancouver, BC
- Full-time
…contributor role. You will serve as one of the company's most senior technical leaders, helping define the future architecture of our platform while influencing engineering, product, data,…
Added 3 months ago
TG
Database Engineer
TMX Group
Toronto, ON
- Full-time
High Availability & DR: Strong hands-on experience with database data protection, Disaster Recovery design, high-availability setups, and Oracle RAC administration.
Added 6 months ago
S
MuleSoft Senior Developer- Enterprise
Slalom
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
Job Title: MuleSoft Senior Developer- Enterprise (For Vacant Role)
Added 3 months ago
A
Oracle Data Reporting Lead
Accenture
Remote, Canada
- Full-time
- Remote
An Oracle Data and Reporting Lead (Senior Manager) providing executive-level leadership for enterprise data strategy, reporting, and analytics across large-scale Oracle Cloud…
Added 2 months ago
M(
Senior Software Developer, API Platform and Ecosystem
MaintainX (An Autodesk Company)
Remote, Canada
- $107,000 to $195,000 CAD / year
- Full-time
- Remote
Design and implement robust batch and bulk API operations that enable high-volume data synchronization and large-scale migration workflows for enterprise customers.
Added 4 months ago
OC
Technical Consultant
Optis Consulting
Vancouver, Calgary, Toronto, Montreal, Ontario
- Full-time
test, and documentation of integration, custom development, and data migration
Added 2 months ago
Oracle Senior Platform Specialist
Scotiabank
Toronto, ON
The Senior Platform Specialist will be responsible for providing platform and application support for complex systems such as OBIEE, E-Business Suite, OFSAA, and PeopleSoft. This role will…

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Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The Work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex and large-scale CCaaS technology solutions for customer channels
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Manages and contributes to development of the platform migration and global roll out strategy and execution
Works with software and technology partners to design & deliver CCaaS solutions focused on customer service
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day-to-day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manages experience-led teams in developing strategic vision and creative UI/UX design
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Architecture & Strategy
- Lead the end-to-end solution architecture for CCaaS migration programs (on-prem to Amazon Connect).
- Define target-state architecture, transition states, and migration roadmaps.
- Design omnichannel customer experience solutions (voice, chat, email, messaging).
- Establish reference architectures, design patterns, and best practices for Amazon Connect implementations.
CCaaS Migration Leadership
- Drive legacy platform assessment (Avaya, Genesys, Cisco, etc.) and define migration strategies.
- Lead phased migration approaches (lift-and-shift, re-platform, re-architect).
- Ensure business continuity, minimal downtime, and risk mitigation during migration.
- Oversee integration strategy with CRM, workforce management, and backend systems.
Amazon Connect Expertise, Architect solutions using,
- Amazon Connect (Contact Flows, Routing, Queues)
- AWS Lambda, Lex, Kinesis, DynamoDB
- Amazon Connect Contact Lens & analytics
- Design scalable, secure, and cost-optimized AWS architectures.
- Implement CI/CD, infrastructure as code, and DevOps practices.
Agentic AI & Automation, Design and integrate Agentic AI solutions to enhance customer and agent experiences
- Autonomous AI agents for customer interaction
- AI-assisted agent copilots
- Conversational AI using LLMs
- Integrate GenAI services (e.g., Amazon Bedrock) into contact center workflows.

Basic Qualifications:

7+ years of experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Proven experience in CCaaS platforms, especially Amazon Connect.
Strong experience in contact center migrations from legacy platforms.
Hands-on expertise with AWS cloud services.
Experience designing AI/ML or GenAI-driven solutions in CX environments.
Strong understanding of:
- APIs & microservices architecture
- Event-driven architecture
- Security & compliance in cloud environments
8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a comprehensive digital roadmap to integrate with cloud contact center platforms
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position

Nice to Have:

Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
Experience in algorithmic decisioning or interactive management
Strong understanding of PCI/PII security and data privacy requirements
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end delivery and solution architecture of complex CCaaS migrations, specifically focusing on transitioning legacy platforms to Amazon Connect. Design omnichannel customer experience solutions and integrate Agentic AI and automation to enhance agent and customer interactions.

Requirements

Requires 7+ years of experience in Cloud Contact Center platforms and proven expertise in AWS and CCaaS migrations. Candidates must have a minimum of a high school diploma and experience implementing AI-driven solutions in CX environments.

Skills

CCaaS Architecture
Amazon Connect
AWS Cloud Services
Generative AI
Contact Center Migration
Omnichannel Design
Agile Methodology
Solution Architecture
Stakeholder Management
API & Microservices
Event-Driven Architecture
UI/UX Design
DevOps
CI/CD
Strategic Planning
Project Management

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
AWS Lambda
AWS Lex
Kinesis
DynamoDB
Contact Lens
GenAI
Amazon Bedrock
LLMs
Avaya
Genesys
Cisco
NICE
Twilio
Salesforce
Oracle
Microsoft Dynamics
Sprinklr
Agile
Waterfall
SDLC
PCI/PII Security
Microservices
Omnichannel
Contact Center
Cloud Migration
Agentic AI
Conversational AI
Infrastructure as Code

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