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Added 2 months ago
H
Lead Revenue Operations Specialist (Hybrid)
Homebase
Remote, Canada
- Full-time
- Remote
Strong Salesforce expertise; able to design scalable processes and automation. (Salesforce Developer Certification preferred)
Added 2 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
…shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit,…
Added 3 months ago
VG
[VO2 Canada] - Business Analyst (BA) Junior – Tremplin Salesforce & IA
VO2 GROUP
Montreal, Quebec
- Full-time
Acteur multi-tech et partenaire premium de Salesforce
Added 2 months ago
M
Enterprise Architect - 6 Month Term
Moby
Calgary, AB
- $75,000 to $100,000 CAD / year
- Full-time
Build to scale: Establish the data, integration, security, and platform standards that let Moby scale nationally with confidence.
Added 2 months ago
PC
Specialist- Salesforce Architect
Parkland Corporation
Calgary, AB
- Full-time
Salesforce Architect serves as the primary technical and architectural authority for the Salesforce ecosystem. This role is responsible for defining the overall platform strategy, designing…
Added 4 months ago
VG
open saved [VO2 Canada] - Développeuse.eur Back-End- Missions Ponctuelles
VO2 GROUP
Montreal, Quebec
- Full-time
Acteur multi-tech et partenaire premium de Salesforce
Added 2 months ago
SC
Member Service Representative II (Term 12-18 months)
Sunrise Credit Union
Treherne, MB
- Full-time
…negotiable items, is responsible for custody, balancing and security of cash, maintains assigned cash limits and balancing of daily transactions. Performs a variety of routine accounting…
Added 1 month ago
V
Senior Software Engineer
Voices
ON · Ontario, Canada
- Full-time
Design and maintain internal APIs and third-party integrations (e.g., Salesforce and cloud services), ensuring reliability, performance, and secure data exchange.
Added 4 months ago
WI
Senior Architect - Salesforce
Wawanesa Insurance
Winnipeg, Manitoba
- Other
Define Sales Cloud architecture and Salesforce Platform foundations, including data modeling, sharing and security, declarative-vs-programmatic strategy, governor-limit-aware design, and…
Added 4 months ago
WI
Salesforce Lead Developer
Wawanesa Insurance
Winnipeg, Manitoba
- Other
As our Salesforce Lead Developer, you'll lead the design, build, and delivery of solutions across Financial Services Cloud, Marketing Cloud, Sales Cloud, Experience Cloud and the Salesforce…
Added 2 months ago
D
Principal Solutions Architect (East Coast or Central)
Docker
Remote, Canada
- Full-time
- Remote
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's…
Added 2 months ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr,…
Added 1 month ago
M
Salesforce Consultant
MSITEK
Toronto, ON
- Full-time
Summary We are seeking a highly motivated and experienced Salesforce Developer/Administrator. This is a hybrid role ideal for someone with a strong background in Salesforce development and…
Added 4 months ago
O
Solution Consultant - NAM
Omilia
Canada
- Full-time
…coordinating cross-functional input from Product, Engineering, Security, and Professional…
Added 4 months ago
CC
Bilingual Account Executive, Managed IT Services
Canon Canada
Montreal, Quebec
- Full-time
An intermediate knowledge of one of the following: Cyber Security, Network Infrastructure, Software Workflow Solutions, Cloud Computing, and more.
Added 1 month ago
A
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Implements and validates integrations between CCaaS platforms and enterprise systems such as CRM (Salesforce, MS Dynamics), WFM, and ticketing tools.
Added 3 months ago
F
Service Delivery Manager
Finastra
Mississauga, ON
- Full-time
Good understanding and prior experience using service management tools including ServiceNow, Jira and Salesforce
Added 1 month ago
M
Senior Salesforce Marketing Developer
MSITEK
Toronto, ON
- Contract
Job Title: Senior Salesforce Developer / Admin
Added 5 months ago
C
Data Governance and Data Analytics Presales Solutions Architect
Centrilogic
Canada
- Full-time
…acceleration responsibly with sound governance, validation, security, and engineering…
Added 1 month ago
AL
Sales Development Representative
Air Liquide
Montreal, QC
- Full-time
Track all activities, communications, and prospect data in Salesforce, ensuring a clean and accurate pipeline.
Added 3 months ago
F
Business Development Representative
Fortinet
Burnaby, BC
- Full-time
…borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges,…
Added 1 month ago
V
Mid-Enterprise Corporate Account Executive (Quebec City)
Verkada
Quebec, QC
- Full-time
Gain an in-depth and detailed understanding of Verkada’s business and products, as well as the physical security market, to confidently sell to C-level executives within Enterprise…
Added 3 months ago
A
Sr. Territory Sales Manager
Ansell
Cowansville, QC
- Full-time
Added 3 months ago
JC
Fire Preventative Sales Representative
Johnson Controls
Regina, SK
- Full-time
…building systems including, fire alarm, suppression, sprinkler, security, sound, communication and…
Added 2 months ago
M
Senior RFP Analyst
Marqeta
Remote, Canada
- Full-time
- Remote
You are comfortable learning systems and working across tools like Loopio, Salesforce, Slack, or similar platforms

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The Work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex and large-scale CCaaS technology solutions for customer channels
Develops strong working relationships with the senior management team and identifies follow-on project opportunities
Manages and contributes to development of the platform migration and global roll out strategy and execution
Works with software and technology partners to design & deliver CCaaS solutions focused on customer service
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day-to-day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Manages experience-led teams in developing strategic vision and creative UI/UX design
Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Architecture & Strategy
- Lead the end-to-end solution architecture for CCaaS migration programs (on-prem to Amazon Connect).
- Define target-state architecture, transition states, and migration roadmaps.
- Design omnichannel customer experience solutions (voice, chat, email, messaging).
- Establish reference architectures, design patterns, and best practices for Amazon Connect implementations.
CCaaS Migration Leadership
- Drive legacy platform assessment (Avaya, Genesys, Cisco, etc.) and define migration strategies.
- Lead phased migration approaches (lift-and-shift, re-platform, re-architect).
- Ensure business continuity, minimal downtime, and risk mitigation during migration.
- Oversee integration strategy with CRM, workforce management, and backend systems.
Amazon Connect Expertise, Architect solutions using,
- Amazon Connect (Contact Flows, Routing, Queues)
- AWS Lambda, Lex, Kinesis, DynamoDB
- Amazon Connect Contact Lens & analytics
- Design scalable, secure, and cost-optimized AWS architectures.
- Implement CI/CD, infrastructure as code, and DevOps practices.
Agentic AI & Automation, Design and integrate Agentic AI solutions to enhance customer and agent experiences
- Autonomous AI agents for customer interaction
- AI-assisted agent copilots
- Conversational AI using LLMs
- Integrate GenAI services (e.g., Amazon Bedrock) into contact center workflows.

Basic Qualifications:

7+ years of experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Proven experience in CCaaS platforms, especially Amazon Connect.
Strong experience in contact center migrations from legacy platforms.
Hands-on expertise with AWS cloud services.
Experience designing AI/ML or GenAI-driven solutions in CX environments.
Strong understanding of:
- APIs & microservices architecture
- Event-driven architecture
- Security & compliance in cloud environments
8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
5+ years of experience in Design and implement AI chatbot/ Virtual assistant and define a comprehensive digital roadmap to integrate with cloud contact center platforms
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
A minimum of a high school diploma or GED is required for this position

Nice to Have:

Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
Experience in algorithmic decisioning or interactive management
Strong understanding of PCI/PII security and data privacy requirements
Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED – State/Local/Education, Public Sector, Retail Services etc.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end delivery and solution architecture of complex CCaaS migrations, specifically focusing on transitioning legacy platforms to Amazon Connect. Design omnichannel customer experience solutions and integrate Agentic AI and automation to enhance agent and customer interactions.

Requirements

Requires 7+ years of experience in Cloud Contact Center platforms and proven expertise in AWS and CCaaS migrations. Candidates must have a minimum of a high school diploma and experience implementing AI-driven solutions in CX environments.

Skills

CCaaS Architecture
Amazon Connect
AWS Cloud Services
Generative AI
Contact Center Migration
Omnichannel Design
Agile Methodology
Solution Architecture
Stakeholder Management
API & Microservices
Event-Driven Architecture
UI/UX Design
DevOps
CI/CD
Strategic Planning
Project Management

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
AWS Lambda
AWS Lex
Kinesis
DynamoDB
Contact Lens
GenAI
Amazon Bedrock
LLMs
Avaya
Genesys
Cisco
NICE
Twilio
Salesforce
Oracle
Microsoft Dynamics
Sprinklr
Agile
Waterfall
SDLC
PCI/PII Security
Microservices
Omnichannel
Contact Center
Cloud Migration
Agentic AI
Conversational AI
Infrastructure as Code

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