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Added 8 mins ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships,…
Added 8 mins ago
N
Engineering Manager - Toronto, Canada (hybrid)
Nubank
Toronto, ON
- Full-time
…advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and…
Added 8 mins ago
SerDes Analog Design & Correlation, Principal Engineer - 18617
Synopsys
Mississauga, ON
…Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software…
Added 22 mins ago
Quality Assurance Manager- AMO
Westerkirk
Calgary, AB
…processes comply with Canadian Aviation Regulations 571 & 573, customer requirements, and any other regulatory requirements applicable to the…
Added 22 mins ago
Sr. Technical Account Manager
Dayforce
Canada
…include relationship management, defining and delivering the customer success plan, identifying improvement opportunities and recommending best practices, architecting effective application…
Added 22 mins ago
Senior Manager, Analytics & Insights
Questrade Financial Group
Toronto, ON
…for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best…
Added 22 mins ago
UO
Program Advisor - MMA, MRED, MAcc
University of Alberta
Edmonton, AB
- Full-time
…consideration based on minimum qualifications or a combination of experience, skills, and abilities before external applicants are…
Added 22 mins ago
LC
Store Manager
Loblaw Companies Limited
Barrie, ON
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 22 mins ago
LC
Senior Director, Strategy & Business Development
Loblaw Companies Limited
Brampton, ON
- Full-time
At Loblaw, strategy is about more than defining where we want to go. It's about making the choices, building the partnerships, and driving the initiatives that shape our long-term success.
Added 22 mins ago
JI
Corporate Sustainability Manager
J.D. Irving, Limited
Toronto, ON
- Full-time
5+ Experience with sustainability programs, ESG/GHG reporting, SFI/FSC certifications, EPR, product stewardship, or customer sustainability requirements.
Added 23 mins ago
I
Quality Specialist
IPG
Truro, NS
- Full-time
…performance, reduce waste, and ensure compliance with internal and customer standards. The position works closely with site leadership, engineering, and operations teams to lead initiatives…
Added 23 mins ago
G
Senior Service Designer
GreenShield
Toronto, ON
- Full-time
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are…
Added 23 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
…also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth…
Added 23 mins ago
G
Bilingual Project Manager, Enterprise Onboarding
GreenShield
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…quality standards, while delivering a positive and impactful customer experience. The Project Manager also leads business or strategic projects as required and supports with procurement…
Added 23 mins ago
FP
Order Picking Supervisor
Fresh Prep 🇨🇦
Vancouver, BC
- $60,000 CAD / year
- Full-time
…Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers,…
Added 23 mins ago
G
Business Development Associate, Field Service
Geotab
Burnaby, BC
- Full-time
…expansion revenue within our small and medium-sized business (SMB) customer segment, helping fleets of 5 to 50 vehicles discover how Geotab can transform their operations. This is an…
Added 23 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
…also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth…
Added 38 mins ago
SENOIR SERVICE DESIGNER
Green Shield Canada
Toronto, ON
Facilitate experience visioning and innovation: Lead workshops and co-creation sessions to define future-state experiences, service concepts, and customer-centered solutions that are…
Added 38 mins ago
QI
Tech Lead
Quartermaster inc.
Toronto, ON
- Full-time
7+ years of hands-on experience in product engineering
Added 38 mins ago
V
Sr. Solutions Architect
VGS
Canada
- Full-time
7+ years of experience across solutions architecture, sales engineering, technical consulting, payment implementation, software engineering, or a similar technical customer-facing role.
Added 38 mins ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, & continuously…
Added 38 mins ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design;…
Added 38 mins ago
P
Group Product Manager
Priceline
Toronto, ON
- Full-time
Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal…
Added 38 mins ago
AG
National Key Account Manager - Retail
Affinity Group
Richmond Hill, ON
- Full-time
…one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a…
Added 38 mins ago
T
Sr. Manager IT Operations - Network Operations, Performance & Capacity, and Automation
TD
Mississauga, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

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