Find work in Canada.

601,283 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Quality Assurance Manager- AMO
Westerkirk
Calgary, AB
Collaborate with the Lead Auditor of the Corporate Audit program to address internal audit findings in timely manner through the implementation of appropriate preventative and corrective…
Added 2 mins ago
GC
Recreationist - Lee Manor (Permanent, Part-Time)
Grey County
Owen Sound, ON
- Part-time
Demonstrates a professional working knowledge of all equipment used in the delivery of care;
Added 2 mins ago
Manager, Data Science
Questrade Financial Group
Toronto, ON
…Snowflake), while utilizing AI coding agents to accelerate delivery with rigorous…
Added 2 mins ago
Senior Manager, Analytics & Insights
Questrade Financial Group
Toronto, ON
Advanced Analytical Delivery & Experimentation: Personally lead hands-on, high-complexity analyses and zero-to-one analytical deep dives; partner with Data Science to design sound…
Added 2 mins ago
Senior Manager, Analytics Engineering
Questrade Financial Group
Toronto, ON
Hands-On Delivery & Prototyping: Directly lead complex, greenfield implementations and critical data transformations by writing high-quality code and leveraging modern coding agents to…
Added 2 mins ago
Learning and Development Specialist
Equitable
Waterloo, ON
Resolve challenges concerning the delivery of training programs between registrants, trainers, partners, and external service providers
Added 2 mins ago
SF
Sales Consultant
Smitty’s Furniture
Kitchener, ON
- Full-time
Placing orders in our point-of-sale system and maintaining contact with customer for updates on lead times
Added 2 mins ago
US
Early Morning Warehouse Worker
UPS Supply Chain Solutions
CA - STONEY CREEK CENTRE (ONHAM)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 2 mins ago
VH
NSWOC - Adult Visiting Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…evaluate evidence-based nursing interventions, ensuring the delivery of safe, competent, ethical, and patient-centered care. Services will be provided in clients' homes, residential…
Added 2 mins ago
AG
Sr. Specialist, Custom Client Analytics
Adelphi Group
Toronto, ON
- Full-time
Lead and contribute to the delivery of client projects and engagements, ensuring high-quality outputs and actionable insights and recommendations that align with client objectives.
Added 2 mins ago
O
Senior Associate Geotechnical Engineer
Onterris
Guelph, ON · Oakville, ON · CAN-ON-Oakville-Upper Middle Rd
- Full-time
Develop and maintain strong client relationships through high-quality technical delivery and responsive project support.
Added 2 mins ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
The Interim Manager of Program Operations is responsible for supporting the effective operational management and delivery of agricultural and environmental programs administered by the…
Added 3 mins ago
3S
Technical Outside Sales Rep (Eastern Ontario)
3 Step Recruitment Inc.
ON · Ontario, Canada
- Full-time
Work collaboratively with internal sales support and other departments to ensure the timely and effective delivery of products and services.
Added 3 mins ago
AI
ServiceNow Solution Architect
Apptoza Inc.
Vancouver, BC
- Contract
We are seeking an experienced ServiceNow Solution Architect to lead end-to-end architecture across ITSM, ITOM, CMDB, and SecOps. The ideal candidate will drive platform strategy, solution…
Added 3 mins ago
IP
Quality Service Analyst
Indigenous Perspectives Society
Penticton, BC
- Full-time
…the primary point of contact for service providers. You will lead contract negotiations for funding and service levels, review and monitor contracts for service quality, develop and approve…
Added 3 mins ago
K
Learning Project Manager
Kelly
Toronto, ON
- Contract
Our client is seeking an experienced Project Manager, Learning & Development (L&D) to lead the delivery of medium to high-complexity learning initiatives within a large, enterprise…
Added 3 mins ago
VH
NSWOC - Adult Visiting Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Part-time
…evaluate evidence-based nursing interventions, ensuring the delivery of safe, competent, ethical, and patient-centered care. Services will be provided in clients' homes, residential…
Added 3 mins ago
ME
Health & Safety Specialist (Environmental) [14449]
MEDA Engineering & Technical Services
Oshawa, ON
- $60,000 to $80,000 CAD / year
- Full-time
Lead industrial hygiene assessments and sampling
Added 3 mins ago
SC
Operations Coordinator - Permanent (internal/external)
Sudbury Catholic District School Board
Sudbury, ON
- Full-time
Lead facility emergency response efforts during regular hours and participate in an on-call rotation to address after-hours emergencies such as power outages, severe weather, major…
Added 3 mins ago
R
Marketing Manager, Customer Execution
Revlon
Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
…partners with Brand, Sales, external agencies, and retailers to lead campaigns and activations that drive measurable commercial…
Added 3 mins ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
…organizational structures with strategic priorities and service delivery…
Added 3 mins ago
PI
Program Coordinator
Polycultural Immigrant & Community Services
Mississauga, ON
- Full-time
…coordinating the development, implementation, and day-to-day delivery of the Skills Training and Employment Pathway (STEP). The program supports Government-Assisted Refugees in beginning…
Added 3 mins ago
EA
Senior Technical Consultant
Elios AI
Vancouver, BC
- Full-time
Delivery on at least three full lifecycle implementations as a team member, team lead, or project manager
Added 3 mins ago
R
Marketing Manager, Customer Execution
Revlon
Mississauga, ON
- $95,000 to $115,000 CAD / year
- Full-time
…partners with Brand, Sales, external agencies, and retailers to lead campaigns and activations that drive measurable commercial…
Added 3 mins ago
G
Bilingual Project Manager, Enterprise Onboarding
GreenShield
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…clients/advisors are onboarded in accordance with our service delivery model and quality standards, while delivering a positive and impactful customer experience. The Project Manager also…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply About employer

More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

Report this job