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Added 12 mins ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
Reporting to the Senior Supervisor, Environment Water Treatment, the Senior Lead, Environment Water Treatment is responsible for providing day to day senior level decision making, guidance…
Added 12 mins ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
…act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and…
Added 12 mins ago
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CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
…omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the…
Added 12 mins ago
A
Store/Warehouse Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Beyond its technical scope, the ECWE project represents a significant investment in sustainable urban mobility, expected to reduce greenhouse gas emissions by up to 5,800 tonnes annually…
Added 12 mins ago
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Solution Consultant
Workday
Calgary, AB · Vancouver, BC · Victoria, BC · Toronto, ON · Montreal, QC · Canada, QC, Montreal
- Full-time
Added 26 mins ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Senior Supervisor, Environment Water Treatment, the Senior Lead, Environment Water Treatment is responsible for providing day to day senior level decision making, guidance…
Added 26 mins ago
TT
SAP Program Delivery Lead
Tundra Technical Solutions
Markham, ON
- $130 to $145 CAD / hour
- Contract
We are looking for a highly experienced Senior Program Delivery Lead to drive the successful execution of a complex SAP S/4HANA Business Transformation Program. This individual will be…
Added 26 mins ago
N
Consultant Space Infrastructure - Montreal
NovaSpace
Montreal, QC
- Full-time
…processes, Novaspace offers end-to-end consulting services, from project strategy definition to implementation, providing data-led perspectives on critical issues. Our mission is to empower…
Added 26 mins ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead, mentor, and develop the Project Management team, including Project Managers and Project Coordinators.
Added 27 mins ago
C
Consultant, Events Management (15-month contract)
CIBC
Toronto, ON
- Full-time
…This role has the delegated responsibility for the successful project management, coordination and execution of events with minimal direction. The objective for managing event sponsorship…
Added 27 mins ago
M
Sr. Marketing Manager, Core Surgical Innovations
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
Lead portfolio strategy, annual planning, positioning, and execution across assigned Core Surgical Innovations businesses.
Added 27 mins ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The…
Added 27 mins ago
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Sr. NPI Supply Chain Program Manager
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Lead NPI supply chain program planning and execution of deliverables for a given product, technology development and/or key component. This includes project planning, schedule / status…
Added 27 mins ago
A
Maintenance Foreperson
Amrize
Langley (District), BC · Langley, Brit
- $45.96 to $57.45 CAD / hour
Supervise and lead maintenance teams in the inspection, repair, and servicing of asphalt equipment, vehicles, and plant components.
Added 27 mins ago
ES
Transmission Line Engineer - Intermediate
ENTRUST Solutions Group
AB · BC · Sault Ste. Marie, ON · Regina, SK · Calgary, AB
- Full-time
…offer a dynamic work environment with a highly experienced technical team, where you will be offered guidance and hands on training and continuously challenged in all aspects of the…
Added 27 mins ago
Manager, Global Banking and Markets Data Platform Governance
Scotiabank
Toronto, ON
Lead the day-to-day operations of the GBM Data Platform (GBM DP) Intake and Governance processes, including management of streaming architecture access requirements and coordination with…
Added 27 mins ago
F
Manager, Information Security Risk
FCT
Oakville, ON
- Full-time
As the Manager, Information Security Risk, you will lead the assessment, governance, and oversight of information security risks across enterprise technology initiatives, with a primary…
Added 27 mins ago
Construction Manager (YNSE)
Aecon
Toronto, ON · North York, ON
Integrity. We lead by example, with humility and courage.
Added 42 mins ago
Software Development Manager, S3 Index
Amazon
Vancouver, BC
…we're continuing to grow! In this role, you will leverage your technical depth in large-scale distributed systems to solve complex problems with simple solutions for one of AWS's…
Added 42 mins ago
NA
Orientation Coordinator, Student Life (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Lead the recruitment, training, and coaching of Orientation Leaders, Campus Tour Facilitators, and general volunteers.
Added 42 mins ago
C
Lead Engineer - Buildings
CIMA+
Mississauga, ON
- $128,160 to $176,220 CAD / year
- Full-time
We are currently seeking a talented Lead Mechanical Engineer to join our Bowmanville or Mississauga office. The ideal candidate will have a strong background in HVAC, plumbing, fire…
Added 42 mins ago
C
Lead Engineer - Buildings
CIMA+
Bowmanville, ON · Mississauga, Ontario
- $128,160 to $176,220 CAD / year
- Full-time
We are currently seeking a talented Lead Mechanical Engineer to join our Bowmanville or Mississauga office. The ideal candidate will have a strong background in HVAC, plumbing, fire…
Added 42 mins ago
C
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Added 42 mins ago
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CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON
- Full-time
…omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the…
Added 42 mins ago
R
Director – Implementation Assurance Testing
RBC
Toronto, ON
- Full-time
Reporting to the VP, Credit Modelling & Methodology, the Director, Implementation Assurance Testing will lead the Implementation Assurance Testing (IAT) team, which is accountable for…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

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