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Added 4 hours ago
Associate Team Lead - Peterborough Kawartha Centre, Peterborough , Ontario
Scotiabank
Peterborough, ON
The Associate Team Lead, Business Banking, is responsible for supporting the Team Lead, Business Banking with the Business Banking (BB) market strategy by leading, overseeing, and providing…
Added 4 hours ago
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Forward Deployment Engineer
''
Toronto, ON
- Full-time
Partner with a technical lead from the AI Engineering team to guide a small, dedicated cross-functional pod.
Added 5 hours ago
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Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
You’ll independently lead channel-level projects from discovery through rollout and measurement. This includes defining requirements, building project plans and workback schedules,…
Added 6 hours ago
P
Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…
Added 6 hours ago
IS
Customer Service Manager
Intellijoint Surgical
Kitchener, ON
- Full-time
Lead the charge in elevating customer experience at Intellijoint Surgical!
Added 6 hours ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
Lead technical and commercial due diligence for carbon and climate investments, manage vendors and support sourcing, contract negotiation, governance, monitoring and annual procurement…
Added 6 hours ago
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Senior QA Automation Engineer, Salesforce
BCAA
Burnaby, BC · *Head Office
- Full-time
As a Senior Quality Assurance Engineer, Salesforce at BCAA, you’ll play a key role in ensuring the quality, reliability, and performance of the digital products and technology that support…
Added 7 hours ago
A
In-Field Team Excellence Capabilities Manager
AbbVie
Montreal, QC
- Full-time
Collaborative Culture: Work alongside cross-functional teams in a dynamic, inclusive environment.
Added 9 hours ago
G
Business Development Associate, Field Service
Geotab
Burnaby, BC
- Full-time
…stages, activities, and next steps accurate in Salesloft and Salesforce, and build your knowledge of telematics, fleet management, competitors, and market trends. You will need to work…
Added 9 hours ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent…
Added 9 hours ago
SL
Digital Product Manager - CRM and Partnerships
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Squad Leadership: You lead cross-functional teams of engineers, designers, analysts, and Salesforce specialists toward a unified product vision.
Added 9 hours ago
Team Lead - Toronto Centre District, ON
Scotiabank
Toronto, ON
The Team Lead is responsible for leading, overseeing and providing strategic direction to the Canadian Business Banking (SB) sales force. This role ensures business strategies, plans and…
Added 9 hours ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON
- Full-time
You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent…
Added 10 hours ago
FC
FLIGHT CENTRE - QA ENGINEER - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Lead QA planning and execution across functional, integration, regression, and deployment testing activities.
Added 10 hours ago
FC
FLIGHT CENTRE - QA ENGINEER - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
Lead QA planning and execution across functional, integration, regression, and deployment testing activities.
Added 10 hours ago
SC
Business Development Manager
Sysco Canada Inc.
Vancouver, BC
- $52,000 to $85,000 CAD / year
- Full-time
…prioritizing the use of advanced analytics and other forms of lead generation while leveraging Sysco's Salesforce platform, and negotiating contracts to secure new business. By utilizing a…
Added 10 hours ago
S
Marketing Cloud Technologist
SIGA
Saskatoon, SK
- Full-time
This position will lead SIGA's marketing technology initiatives with a focus on integration, maintenance, and enhancement. The Marketing Cloud Technologist will serve as the subject matter…
Added 10 hours ago
Senior Customer Experience Specialist - Operations
Bunge
Oakville, ON
Ability to work and collaborate with cross functional teams
Added 10 hours ago
Q
Digital Marketing Manager
Quadient
Markham, ON
- $75,700 to $80,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 10 hours ago
Q
Digital Marketing Manager
Quadient
Markham, ON
- $75,700 to $80,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 12 hours ago
MF
Sales Development Representative
Magnet Forensics
Waterloo, ON
- Full-time
…combination of top of funnel activities, including both inbound lead response and outbound prospecting, the SDR will generate and qualify sales opportunities for our Account Executives. The…
Added 12 hours ago
SF
Inside Sales Account Executive
Six Flags Hurricane Harbor- LA
Vaughan, ON
- Full-time
…Business Account base. Through outbound prospecting and inbound lead follow-up, you will be responsible for driving attendance and revenue, managing customer relationships, negotiating…
Added 12 hours ago
SF
Inside Sales Account Executive
Six Flags Entertainment Corporation
Vaughan, ON
- Full-time
…Business Account base. Through outbound prospecting and inbound lead follow-up, you will be responsible for driving attendance and revenue, managing customer relationships, negotiating…
Added 13 hours ago
Flight Centre - QA Engineer - Vancouver, BC
Flight Centre
BC
Lead QA planning and execution across functional, integration, regression, and deployment testing activities.
Added 13 hours ago
Flight Centre - QA Engineer - Toronto, ON
Flight Centre
ON
Lead QA planning and execution across functional, integration, regression, and deployment testing activities.

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

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