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Finance Manager
Company3
Toronto, ON
- Full-time
Ad hoc requests from business leaders or senior management.
Added 3 mins ago
IF
Senior Advisor, Integrated Marketing and Cross-Functional Campaigns
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…tangible impact on the organization’s visibility and growth? As a Senior Advisor, Integrated Marketing and Cross-Functional Campaigns, you will play a key role in transforming marketing…
Added 3 mins ago
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CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
…platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate…
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Solution Consultant
Workday
Calgary, AB · Vancouver, BC · Victoria, BC · Toronto, ON · Montreal, QC · Canada, QC, Montreal
- Full-time
Added 3 mins ago
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Direct Investing Acquisition Strategy Intern / Co-Op (Winter 2027)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Communications and Colleague Engagement, and working alongside a team of communications professionals, business managers, project managers, marketers and…
Added 18 mins ago
GV
Senior Art Gallery Sales & Collector Relations
Galerie Veilor
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
A contemporary art gallery in Old Montréal specializing in photography and video-based art is seeking an experienced Senior Art Gallery Sales & Collector Relations professional to join its…
Added 18 mins ago
Sr Analyst, Systems Management
University of Guelph
Guelph, ON
Reporting to the Manager, Systems Management, the Senior Analyst is responsible for the operation, support, maintenance, and continuous improvement of the University's server and…
Added 34 mins ago
Software Development Manager, S3 Index
Amazon
Vancouver, BC
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Added 34 mins ago
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Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 34 mins ago
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CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON
- Full-time
…platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate…
Added 49 mins ago
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Senior Programmer - Tools | Programmeur senior - Outils
NBCUniversal
Montreal, QC
- Full-time
As a Senior Tools Programmer, you are responsible for designing, implementing, and maintaining tools that support efficient content creation and development. Your work spans Unreal Engine…
Added 49 mins ago
BP
Corporate Communications Content Manager
BioCryst Pharmaceuticals, Inc.
NB · Chiasson Office, NB
- Full-time
Reporting to the Vice President, Corporate Communications, the Corporate Communications Content Manager serves as a central content creator and communications partner across BioCryst's…
Added 49 mins ago
AN
Junior Agent
Anita Norris Model Management Inc.
Toronto, ON
- Full-time
…management, marketing, and business operations. Working closely with senior agents and agency management, the successful candidate will play an active role in supporting the day-to-day…
Added 49 mins ago
JG
Senior DevOps & Python Platform Engineering Specialist
J&M Group
Montreal, QC
- Contract
We are looking for Senior DevOps & Python Platform Engineering Specialist who designs, builds, and operates highly available enterprise content management platforms supporting both…
Added 49 mins ago
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Graphiste principal(e) et créateur(trice) de contenu vidéo // Senior Graphic Designer & Video Content Creator
RUDSAK
Montreal, QC
- Full-time
Senior Graphic Designer & Video Content Creator | RUDSAK
Added 49 mins ago
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VP, Strategy and Performance Management, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
…Management (OSM) and works closely with the C-suite and with senior leaders in Investment & Corporate Banking as well as Global Markets on top strategic priorities, spanning the end-to-end…
Added 1 hour ago
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Senior IT Talent Acquisition Specialist
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Senior IT Talent Acquisition Specialist reports to the Human Resources & Talent Manager. The Senior Talent Acquisition Specialist works closely with the HR team and hiring…
Added 1 hour ago
Snr Brand & Marketing Manager
Bosa Properties Inc.
Vancouver, BC
…brand and its project and sub-brands, in partnership with the Senior Director, Brand &…
Added 1 hour ago
HR
Senior Business Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Come join our Analytics and Business Insight team as a Senior Financial Business Analyst, specializing in Financial Analysis and Program Performance as we work together to deliver…
Added 1 hour ago
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Senior Producer (Assets) / Producteur(trice) principal(e) (Répertoire de Contenu)
NBCUniversal
Montreal, Quebec
- Full-time
We’re looking for an experienced Senior Producer (Assets) | Producteur(trice) principal(e) (Répertoire de Contenu) to lead the production system for content creation across a large-scale…
Added 1 hour ago
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Senior Producer (Pillar) / Producteur(trice) principal(e) (Pilier)
NBCUniversal
Montreal, Quebec
- Full-time
We’re looking for an experienced Senior Producer (Pillar) to support delivery across a large-scale interactive entertainment project. You will partner closely with the Product Owner, and…
Added 1 hour ago
N
Associate Art Director (Characters, Concepts, Lighting & VFX, World)
NBCUniversal
Montreal, Quebec
- Full-time
…ambitious interactive entertainment project. This posting targets senior art leaders from the video game industry, across multiple overlapping specialty areas: Characters, World, Concepts,…
Added 1 hour ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Maintain organized and current content in Confluence, including team procedures, process maps, support documentation, and knowledge repositories.
Added 1 hour ago
BP
Snr Brand & Marketing Manager
Bosa Properties
Vancouver, BC
- Full-time
…brand and its project and sub-brands, in partnership with the Senior Director, Brand &…
Added 1 hour ago
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VP, Commercial Finance and FP&A (Bangkok Based, Relocation Provided)
Agoda
Montreal, QC
- Full-time
…pulse on the performance of the business and partnering with senior leaders across the company to provide analytical support for critical business decisions. As a direct report of the Agoda…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

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