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Added 1 min ago
SENOIR SERVICE DESIGNER
Green Shield Canada
Toronto, ON
GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys…
Added 1 min ago
Human Resources Administration Assistant
Commissionaires Nova Scotia
Bedford, NS
Administer and maintain BambooHR, ensuring accurate employee information, reporting, system access, and data integrity.
Added 1 min ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
Reporting to the Senior Supervisor, Environment Water Treatment, the Senior Lead, Environment Water Treatment is responsible for providing day to day senior level decision making, guidance…
Added 1 min ago
IF
Senior Advisor, Integrated Marketing and Cross-Functional Campaigns
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…tangible impact on the organization’s visibility and growth? As a Senior Advisor, Integrated Marketing and Cross-Functional Campaigns, you will play a key role in transforming marketing…
Added 1 min ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
Added 1 min ago
A
Digital Transformation Strategy Implementation Specialist
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Analyze manufacturing processes, operating models, organizational capabilities and performance data to identify opportunities for meaningful improvement.
Added 1 min ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent…
Added 1 min ago
W
Solution Consultant
Workday
Calgary, AB · Vancouver, BC · Victoria, BC · Toronto, ON · Montreal, QC · Canada, QC, Montreal
- Full-time
Added 1 min ago
TC
Senior Fund Accountant (Waterfall Specialization)
The Citco Group Limited
Toronto, ON
- Full-time
Seeking a Senior Fund Accountant (Waterfall Specialization) to join the PE/RE Waterfall and Onboarding Team. This specialized team of professionals are subject matter experts on all aspects…
Added 1 min ago
T
Sr. Manager IT Operations - Network Operations, Performance & Capacity, and Automation
TD
Mississauga, ON
- Full-time
The Senior Manager leads a complex, geographically distributed operational organization and sets direction across multiple disciplines. The incumbent is accountable for translating…
Added 1 min ago
T
Investment Banking Associate, Power & Utilities
TD
Toronto, ON
- Full-time
You'll work under the direction of a senior officer and with other experienced professionals, helping to generate ideas, advise clients and execute transactions.
Added 1 min ago
T
Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
…complex initiatives, provide insight and recommendations to senior leaders, and drive improvements that strengthen execution, transparency, financial discipline, and risk management across…
Added 1 min ago
D
Senior Advisor, Operational efficiency
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior operational efficiency advisor, you help design and improve business processes and operations based on business models and organizational structures to boost operational…
Added 1 min ago
D
Advisor, Operational risks
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior operational risk advisor, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis…
Added 15 mins ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Senior Supervisor, Environment Water Treatment, the Senior Lead, Environment Water Treatment is responsible for providing day to day senior level decision making, guidance…
Added 15 mins ago
CI
Senior Azure Cloud Platform Engineer -- KUMDC6125986
Compunnel Inc.
Toronto, ON
- Contract
We are seeking an experienced Senior Azure Cloud Platform Engineer to join our team, focused on designing, deploying, and supporting enterprise-grade Azure data and analytics platforms,…
Added 15 mins ago
TJ
Senior Blockchain Dev
Talizo Jobs
Ottawa, ON
- Full-time
We are looking for a blockchain developer who will be responsible for designing, implementing, and supporting a distributed blockchain-based network. Your primary responsibility will be…
Added 15 mins ago
N
Consultant Space Infrastructure - Montreal
NovaSpace
Montreal, QC
- Full-time
…clients, partners and program stakeholders with exposure to senior decision-makers in the space ecosystem, across industry and government. All of this creates a dynamic environment at…
Added 15 mins ago
CI
Senior Azure Cloud Platform Engineer -- KUMDC6125986
Compunnel Inc.
Toronto, ON
- Contract
We are seeking an experienced Senior Azure Cloud Platform Engineer to join our team, focused on designing, deploying, and supporting enterprise-grade Azure data and analytics platforms,…
Added 15 mins ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The PMO Manager oversees Project Managers and Project Coordinators while acting as a senior escalation point for complex projects, operational issues, client concerns, and cross-functional…
Added 16 mins ago
CC
Senior Analytics Engineer
Cactus Club Cafe
Vancouver, BC
- $170,000 to $195,000 CAD / year
- Full-time
An Experienced Analytics Engineer: You have 5+ years in data or analytics engineering, with deep hands-on experience in cloud data platforms (e.g., Snowflake, BigQuery, Databricks).
Added 16 mins ago
AB
Director, Information Technology
Alberta Beverage Container Recycling Corporation
Calgary, AB
- Full-time
Lead prioritization, integration, data quality, and automation to deliver reliable, scalable information.
Added 16 mins ago
TC
Finance Manager
The Crump Group, Inc.
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
…commercial team's trusted advisor: you find the story in the data, flag risks and opportunities early, and turn numbers into recommendations leadership acts…
Added 16 mins ago
IC
Recovery Program Coordinator - RFT - DPR-01 (40 hours)
Island Crisis Care Society
Nanaimo, BC
- $30.95 to $35.52 CAD / hour
- Full-time
Classification: Integrated Program Coordinator 1 and Residence Worker Senior
Added 16 mins ago
TC
Operational Excellence Manager
The Coca-Cola Company
Peterborough, ON · Canada - ON - Peterborough
- Full-time
…generation of operational excellence across our global network. The Senior Director, Operational Excellence plays an essential role in driving continuous improvement and embedding…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

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