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Added 6 mins ago
EA
Senior Technical Consultant
Elios AI
Montreal, QC
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…
Added 7 mins ago
EA
Senior Technical Consultant
Elios AI
Toronto, ON
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…
Added 7 mins ago
SS
Senior Automation Engineer- Agentic AI
Sapphire Stream Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
SST is seeking an experienced Senior Agentic AI – Validation & Automation Engineer to join our engineering team in Markham, Ontario.
Added 7 mins ago
LD
Senior Electrical Hardware Engineer
Leonardo DRS
Halifax, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 7 mins ago
O
Sr. Interface Coordinator
ONxpress
Toronto, ON
- Full-time
As a Senior Coordinator, you will play a key role in coordinating multidisciplinary design activities and managing technical interfaces across civil, structural, and railway systems…
Added 7 mins ago
AP
Founding Product Manager
AMZ Prep®
Mississauga, ON
- Full-time
…We are building the technology behind that shift, from the systems our teams use on the warehouse floor to the tools our customers use to run their…
Added 7 mins ago
EA
Senior Technical Consultant
Elios AI
Calgary, AB
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…
Added 21 mins ago
N
Senior Programmer - Tools | Programmeur senior - Outils
NBCUniversal
Montreal, QC
- Full-time
As a Senior Tools Programmer, you are responsible for designing, implementing, and maintaining tools that support efficient content creation and development. Your work spans Unreal Engine…
Added 21 mins ago
N
Lead Animator - Gameplay / Chef.fe d'équipe de l’animation – Gameplay
NBCUniversal
Montreal, QC
- Full-time
The Lead Animator supervises a team of animators in creating and implementing top-tier animation for real time gameplay systems. You will be responsible for managing the creation and…
Added 35 mins ago
Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON
…the teams responsible for the infrastructure, tooling, and systems that keep the engineering organization running at scale. He played a foundational role in establishing Cockroach Labs'…
Added 35 mins ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
Collaborate cross-functionally with communications, finance, and IT teams to align messaging and systems integration.
Added 36 mins ago
EA
Senior Technical Consultant
Elios AI
Vancouver, BC
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…
Added 36 mins ago
S
AI Risk Management & AI Risk Engineering Consultant
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
· Professional experience building, deploying or testing ML, AI or software systems (3+ years for Consultant and 5+ years for Senior Consultant), including hands-on work on LLM-based…
Added 36 mins ago
RI
Application Development Manager – Banking & Lending
Raas Infotek
Toronto, ON
- Contract
Understand integration between lending platforms and banking systems such as customer master, credit bureaus, payments, document management, CRM, risk, fraud, and core banking systems.
Added 36 mins ago
P
Senior Software Engineer C# .NET
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
As a Senior Software Engineer at Prophix, you'll play a central role in shaping the product that over 2,500 finance teams around the world rely on every day for budgeting, reporting, and…
Added 50 mins ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
Have clear understanding of all business processes & systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)
Added 50 mins ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Added 1 hour ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support integration between project management systems and manufacturing/ERP platforms.
Added 1 hour ago
WS
Contrôleur Financier / Financial Controller
Walter Surface Technologies
Montreal, QC
- Full-time
…prévisions financières, aux audits de fin d’exercice ainsi qu’à l’intégration financière des sociétés…
Added 1 hour ago
AB
Director, Information Technology
Alberta Beverage Container Recycling Corporation
Calgary, AB
- Full-time
Strong background in reporting, analytics, automation, and systems integration.
Added 1 hour ago
TC
Finance Manager
The Crump Group, Inc.
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
Participate in the development of the commercial finance systems roadmap and support integration across ERP and reporting platforms.
Added 1 hour ago
MI
Senior Fund Accountant, Capital Activity- Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of…
Added 1 hour ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON
- Full-time
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Added 1 hour ago
P
Senior Cloud Platform Lead, Senior Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 1 hour ago
N
Senior Programmer - Tools | Programmeur senior - Outils
NBCUniversal
Montreal, QC
- Full-time
As a Senior Tools Programmer, you are responsible for designing, implementing, and maintaining tools that support efficient content creation and development. Your work spans Unreal Engine…

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

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