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Added 1 min ago
QI
Tech Lead
Quartermaster inc.
Toronto, ON
- Full-time
You will be deeply involved in the technical details of your team’s work - to assist or unblock them, challenge them, and help them improve both individually and as a team.
Added 1 min ago
V
Sr. Solutions Architect
VGS
Canada
- Full-time
Lead technical strategy for qualified opportunities, from discovery through architecture approval and implementation handoff.
Added 1 min ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
Reporting to the Senior Supervisor, Environment Water Treatment, the Senior Lead, Environment Water Treatment is responsible for providing day to day senior level decision making, guidance…
Added 1 min ago
D
Tech lead
Desjardins
Montreal, QC
- Full-time
Establish and draft development methods and design patterns, procedures and IT choices. Lead documentation writing teams that will prepare and deliver training to peers and users.
Added 1 min ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
…act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and…
Added 1 min ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
…omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the…
Added 1 min ago
A
Store/Warehouse Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Beyond its technical scope, the ECWE project represents a significant investment in sustainable urban mobility, expected to reduce greenhouse gas emissions by up to 5,800 tonnes annually…
Added 1 min ago
W
Solution Consultant
Workday
Calgary, AB · Vancouver, BC · Victoria, BC · Toronto, ON · Montreal, QC · Canada, QC, Montreal
- Full-time
Added 1 min ago
P
Group Product Manager
Priceline
Toronto, ON
- Full-time
Working within our Product Operating Model (POM), you will lead PMs and partner with engineering leaders across three platform teams in Canada and India:
Added 1 min ago
T
Sr. Manager IT Operations - Network Operations, Performance & Capacity, and Automation
TD
Mississauga, ON
- Full-time
…ensuring reliable service delivery, developing leaders and technical talent, managing stakeholder and vendor relationships, and maintaining a strong risk and control…
Added 1 min ago
SL
Digital Product Manager - CRM and Partnerships
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…experience for the people who serve them. We're building the CRM, lead management, workflow automation, and data capabilities that help our Advisors, Service Sales Associates (SSA), and…
Added 16 mins ago
I
General Manager (Grand Prairie)
Indigo
AB · Alberta, Canada
- Full-time
Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual…
Added 16 mins ago
RU
Specialist, Automation Systems
Ricoh USA, Inc.
ON · Ontario, Canada
- Part-time
…while managing priorities on all daily activities. Demonstrates technical expertise and provides a full range of servicing and repair the following Partner agreed on Standard Operating…
Added 16 mins ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Senior Supervisor, Environment Water Treatment, the Senior Lead, Environment Water Treatment is responsible for providing day to day senior level decision making, guidance…
Added 16 mins ago
TT
SAP Program Delivery Lead
Tundra Technical Solutions
Markham, ON
- $130 to $145 CAD / hour
- Contract
We are looking for a highly experienced Senior Program Delivery Lead to drive the successful execution of a complex SAP S/4HANA Business Transformation Program. This individual will be…
Added 16 mins ago
TC
Operational Excellence Manager
The Coca-Cola Company
Peterborough, ON · Canada - ON - Peterborough
- Full-time
Lead the development and implementation of operating models using leading indicators and performance data to identify gaps, prioritize action, and drive measurable improvement.
Added 16 mins ago
C
Consultant, Events Management (15-month contract)
CIBC
Toronto, ON
- Full-time
…delivery of events and conferences to a wide range of business and technical situations, from problem identification to measuring the effectiveness of implemented solutions. You will manage…
Added 16 mins ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The…
Added 16 mins ago
L
Sr. NPI Supply Chain Program Manager
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Lead NPI supply chain program planning and execution of deliverables for a given product, technology development and/or key component. This includes project planning, schedule / status…
Added 16 mins ago
II
Quality Analyst
Ingredion Incorporated
Cardinal, ON
- Full-time
· Familiarity with ISO 9001, FSSC 22000, and ISO 17025 standards; lead auditor certification or willingness to obtain certification is a plus.
Added 16 mins ago
Private Banker 3
Scotiabank
Edmonton, AB
Lead With Impact: Being part of one of the fastest growing businesses within Scotiabank
Added 16 mins ago
Team Lead - Toronto Centre District, ON
Scotiabank
Toronto, ON
The Team Lead is responsible for leading, overseeing and providing strategic direction to the Canadian Business Banking (SB) sales force. This role ensures business strategies, plans and…
Added 16 mins ago
Customer Experience Lead - Mont Royal, Quebec (37.5 hours/week)
Scotiabank
Mont-Royal, QC
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Added 16 mins ago
F
Manager, Information Security Risk
FCT
Oakville, ON
- Full-time
As the Manager, Information Security Risk, you will lead the assessment, governance, and oversight of information security risks across enterprise technology initiatives, with a primary…
Added 16 mins ago
Construction Manager (YNSE)
Aecon
Toronto, ON · North York, ON
Integrity. We lead by example, with humility and courage.

Accenture

CCaaS Solution Architect - Amazon Connect

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate enterprise systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must have a proven track record in leading complex migrations from legacy platforms and designing AI-driven customer service automation.

Skills

Amazon Connect
Solution Architecture
Cloud Transformation
Contact Center Modernization
AWS Lambda
Amazon Lex
Conversational AI
Generative AI
Omnichannel Customer Experience
Agile Delivery
Stakeholder Management
System Integration
DevOps
Infrastructure as Code
Migration Strategy
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Contact Lens
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Security

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