Jobs in Canada

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Added 4 days ago
QI
Tech Lead
Quartermaster inc.
Toronto, ON
- Full-time
Set them on a trajectory of continuous improvement - in technical practices, delivery processes, and systems thinking
Added 4 days ago
BH
Maintenance Assistant (Casual) EVG
Baptist Housing Seniors Living
White Rock, BC
- $28.74 CAD / hour
- Temporary
Complete repairs related to plumbing, furniture, electrical, and mechanical systems
Added 4 days ago
C
Finance Manager
Company3
Toronto, ON
- Full-time
Identify opportunities to improve financial processes, reporting systems, databases, and workflows to increase efficiency, accuracy, and access to meaningful financial information,…
Added 4 days ago
V
Sr. Solutions Architect
VGS
Canada
- Full-time
Proficiency with web services and APIs, and full-stack development, with the ability to understand how a wide variety of technologies and systems interact.
Added 4 days ago
MI
IT Co-op Student
Magna International
Brampton, ON
- Full-time
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other…
Added 4 days ago
Human Resources Administration Assistant
Commissionaires Nova Scotia
Bedford, NS
Experience with HR systems,PSPC Security Information Management System and benefits platforms.
Added 4 days ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
Solid technical understanding of environmental risk management practices and systems related to water quality, quantity, and aquatic receptors
Added 4 days ago
Electronics Technologist
SKYTRAC
Kelowna, BC
Candidate Must Have’s
Added 4 days ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
Have clear understanding of all business processes & systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)
Added 4 days ago
A
CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Added 4 days ago
A
Store/Warehouse Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
…project includes seven new stations and installation of rail and systems under a progressive design-build…
Added 4 days ago
W
Solution Consultant
Workday
Calgary, AB · Vancouver, BC · Victoria, BC · Toronto, ON · Montreal, QC · Canada, QC, Montreal
- Full-time
Workday is looking for a Solutions Consultant with expertise in human capital management and ERP systems to join its Solution Consulting team, which focuses on the emerging
Added 4 days ago
AG
National Key Account Manager - Retail
Affinity Group
Richmond Hill, ON
- Full-time
Proficiency with Excel, Power BI, CRM platforms and retailer reporting systems.
Added 4 days ago
UO
Tenure-Track Position in Digital Transformation, Artificial Intelligence, and Education (anglophone programs)
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
…intelligence, digital technologies, data, and computational systems are transforming education, learning, and…
Added 4 days ago
T
Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Manager Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 4 days ago
SR
Small Engine Mechanic
Sunbelt Rentals, Inc.
Halifax, NS
- Full-time
…may have a fleet of large-scale power-generators, pumps, HVAC systems and oil/gas related…
Added 4 days ago
SL
Director, Human Resources Business Partner, Enablement Functions
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Strong business and HR acumen, with analytical and systems thinking to develop practical solutions, improve employee outcomes and balance complex programs with daily priorities.
Added 4 days ago
AC
Crew Manager
Armstrong Collective
Vancouver, BC
- Full-time
Proficiency with HRIS, workforce management systems, Microsoft Office, and data-driven reporting tools.
Added 4 days ago
BL
Commercial Litigation Legal Administrative Assistant
BC Legal Management Association
Surrey, BC
- Other
Added 4 days ago
FG
Precision Agriculture & Drone Opportunities
Flaman Group of Companies
SK · Saskatchewan, Canada
- Full-time
Service & Technical Support: Assembling, troubleshooting, and maintaining drone hardware and flight systems.
Added 4 days ago
RU
Specialist, Automation Systems
Ricoh USA, Inc.
ON · Ontario, Canada
- Part-time
Performs repair of automation equipment, Bots, or systems by utilizing specific mechanical, electronic, electro-mechanical, and robotics skills.
Added 4 days ago
EV
Senior Lead, Environment Water Treatment
Elk Valley Resources
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
Solid technical understanding of environmental risk management practices and systems related to water quality, quantity, and aquatic receptors
Added 4 days ago
HG
Building Supplies Assistant Manager
Homestar Group
Quispamsis, NB
- Full-time
Proficient in inventory systems and MS Office (Word, Excel).
Added 4 days ago
CL
Parts & Warehouse Coordinator
Comairco, LLC
Sudbury, ON · Greater Sudbury, ON
- Full-time
Experience working with inventory or ERP systems (an asset).
Added 4 days ago
VS
Report Developer
vTech Solution Canada
Toronto, ON
- Contract
We are seeking a Data Engineer / Software Developer to support the design, development, and operation of enterprise data solutions on the Ontario Data Platform. The successful candidate…

Accenture

CCaaS Solution Architect - Amazon Connect

Montreal, QC, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

Apply on accenture.wd103.myworkdayjobs.com About employer

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply on accenture.wd103.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate complex backend systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must possess strong leadership skills and experience managing large-scale migrations from legacy platforms like Avaya or Genesys.

Skills

Amazon Connect
Solution Architecture
Cloud Migration
Contact Center Transformation
AWS Lambda
Amazon Lex
Conversational AI
Omnichannel Customer Experience
Agile Delivery
System Integration
Generative AI
DevOps
Infrastructure as Code
Stakeholder Management
Consulting
Customer Service Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Data Privacy
PCI

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Jobs in Canada