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Added 6 mins ago
Construction Estimator
ASSA ABLOY
London, ON
We are seeking a highly motivated Construction Estimator to join our team in Mississauga, Ontario. This role will support customers and projects throughout Western Canada, preparing…
Added 6 mins ago
EM
Management Trainee
Enterprise Mobility
Toronto, ON
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 6 mins ago
Senior Data Engineer - Vancouver
Capgemini
Vancouver, BC
Demonstrate deep knowledge of the data engineering domain to build and support non-interactive (batch, distributed) & real-time, highly available data, data pipeline, and technology…
Added 6 mins ago
TT
Safety Data Analyst
Trimac Transportation
Calgary, AB
- Full-time
Produce scheduled and ad hoc safety reports for the Safety Department, Operations, and other key stakeholders to support recurring business reviews and emerging operational needs.
Added 6 mins ago
TT
Trailer Asset Recovery Coordinator
Titanium Transportation Group Inc.
Belleville, ON
- Full-time
…In this role, you'll work closely with Terminal Managers and Operations Managers to identify trailers that have remained idle for extended periods and develop action plans to get them…
Added 6 mins ago
M
Systems Engineer, Missions
MDA
Richmond, BC
- Full-time
MDA is seeking a Systems Member of Technical Staff (MTS) - Missions to support system-level activities across Earth and space observation satellite missions. They will independently…
Added 6 mins ago
CS
Financial Analyst
Calgary Stampeder Football Club
Calgary, AB
- Full-time
The Financial Analyst will be responsible for providing financial planning and analysis and reporting to support assigned business partners in understanding the financial performance of…
Added 6 mins ago
HB
Hotel Houseperson (Part-time) - Varscona and Metterra Hotels on Whyte
Horseshoe Bay Resort
AB · Edmonton, AB
- Part-time
Added 6 mins ago
HB
Executive Chef
Horseshoe Bay Resort
Mississauga, ON
- Full-time
…culinary team and oversee the overall kitchen and restaurant…
Added 6 mins ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
…and Engineering to deliver a seamless customer experience and support Schema App's…
Added 6 mins ago
CH
Program Support Coordinator
CBI Home Health
Winnipeg, MB
- Full-time
The SCS Program Support Coordinator supports in ensuring operational excellence by acting as a key resource and providing exceptional internal customer service to operations and front-line…
Added 6 mins ago
NM
Surveyor
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
As an Underground Mine Surveyor, you’ll ensure accurate underground surveying, maintain data integrity, and support mine development. In this hands-on role, you will help optimize…
Added 6 mins ago
SI
Senior User Experience Design Specialist
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer…
Added 6 mins ago
TO
RECYCLING CENTRE LABOURER
Town of Stony Plain
Stony Plain, AB
- Part-time
…part-time Recycling Centre Attendant. Reporting to the Utilities Operations Supervisor, this position is responsible for maintaining the recycling depot and surrounding landscaping,…
Added 6 mins ago
JV
Part-time Member Experience Coordinator - Eglinton
Juno Veterinary
Toronto, ON
- Part-time
At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary…
Added 6 mins ago
FB
Cashier
Farm Boy Inc.
Ottawa, ON
- From $17.6 CAD / hour
- Part-time
…mindset and attention to detail, you’ll connect with shoppers, support daily store operations, and ensure every checkout interaction is smooth and memorable. Here are some of the other ways…
Added 6 mins ago
UH
Engineering Service Technologist IV
University Health Network
Toronto, ON
- Full-time
The primary purpose of the Engineering Technologist is to perform technical operations that support the maintenance, reliability, and lifecycle management of equipment and facility systems…
Added 6 mins ago
A
Guest Attendant
AccorHotel
Richmond, BC
- Full-time
…can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us,…
Added 6 mins ago
HH
Registered Nurse- Brief Assessment Service
Halton Healthcare
Oakville, ON
- Contract
The Mental Health Program works in partnership with the Emergency Department to support patient care and access to services. We are currently seeking nurses that have the passion for the…
Added 6 mins ago
HH
Helper
Halton Healthcare
Oakville, ON
- Contract
Added 6 mins ago
HH
Charge Technologist- Microbiology
Halton Healthcare
Oakville, ON
- Full-time
…Practitioners to plan, organize and direct the day-to-day technical operations of the Microbiology and Specimen Procurement…
Added 6 mins ago
HH
Halton@Home Patient Care Navigator
Halton Healthcare
Oakville, ON
- Contract
…community service providers, ensuring they have the resources and support needed for a successful recovery at home. Monitor service delivery and follow up after discharge to identify and…
Added 6 mins ago
GD
Software Firmware Engineer - Bowman
General Dynamics Missions System International
Calgary, AB
- Full-time
…flexible, fully integrated solution that supports critical…
Added 6 mins ago
RE
Administrative Assistant
Rising Edge Group
Victoria, BC
- $22 to $24 USD / hour
- Full-time
…team in a vital administrative capacity. This position will support various functions within the organisation, ensuring smooth operations and effective…
Added 6 mins ago
NC
Data Entry Clerk
Nella Cutlery Toronto inc
Montreal, QC
- $24 to $26 USD / hour
- Full-time
We are seeking a detail-oriented individual to join our team in a vital support role. The successful candidate will be responsible for accurately entering and managing data in our systems,…

Accenture

CCaaS Solution Architect - Amazon Connect

Montreal, QC, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate complex backend systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must possess strong leadership skills and experience managing large-scale migrations from legacy platforms like Avaya or Genesys.

Skills

Amazon Connect
Solution Architecture
Cloud Migration
Contact Center Transformation
AWS Lambda
Amazon Lex
Conversational AI
Omnichannel Customer Experience
Agile Delivery
System Integration
Generative AI
DevOps
Infrastructure as Code
Stakeholder Management
Consulting
Customer Service Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Data Privacy
PCI

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