Find work in Canada.

602,103 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
PH
Lab Manager, Ref ID, Sus, Resp, Legionella
Public Health Ontario
Toronto, ON
- Full-time
…health laboratory setting to provide technical oversight and lead day-to-day operations to deliver a variety of public health laboratory…
Added 14 mins ago
UO
Senior Coordinator, Athletic Operations (Facilities)
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Manage the daily operations, customer service, and staff coordination of client services and sports facilities to ensure a safe, inclusive, and high-performing environment that supports the…
Added 14 mins ago
UO
Specialist, Health Promotion
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
…cognitive challenges. As part of a broader digital dependency project team, you will contribute to work on one or more of four key strategies aimed at positively influencing students’…
Added 14 mins ago
S
Category Management Specialist
Startec
Calgary, AB
- Full-time
Working with Engineering, Projects, Operations, and Finance in a fabrication and project-based environment, you’ll align sourcing with material requirements and project schedules while…
Added 14 mins ago
OH
Senior Specialist, Technical-1
Ontario Health
Toronto, ON
- Full-time
Résoudre les problèmes complexes liés au matériel, aux logiciels, aux réseaux et aux opérations, cerner leurs causes fondamentales et recommander des solutions efficaces.
Added 14 mins ago
SE
Learning Developer
Suncor Energy
Calgary, AB
- Full-time
Demonstrated ability to quickly learn business operations, stakeholder needs, processes and technical subject matter
Added 14 mins ago
LC
Pipefitter Technician Shifty
LNG Canada
Kitimat, BC
- Full-time
Reporting to: Maintenance Team Lead, Mechanical
Added 14 mins ago
B
Transformation Relationship Manager, Tax Transformation Office (Contract)
BDO
London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
The TRM role is not a traditional project management or operational support function. This individual will operate as a business-facing transformation leader who understands the realities…
Added 14 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
Collaborate with internal departments including Sales, Engineering, Operations, and Procurement to support successful project delivery.
Added 29 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 29 mins ago
Officer, Delivery Services (Urban Planning) - External Montreal
Canada Post - Postes Canada
Montreal, QC
…Canada Post and its customers for a designated area of regional operations. This includes providing guidance, direction and controls during the planning and implementation of all new and…
Added 29 mins ago
VC
Fleet Manager (Transmission)
Valard Construction
Winnipeg, MB
- Full-time
…and field maintenance for the fleet supporting Transmission operations. The role keeps equipment safe, compliant, and available to meet project schedules while controlling repair and life…
Added 29 mins ago
VC
Fleet Manager (Transmission)
Valard Construction
Headingley, MB
- Full-time
…and field maintenance for the fleet supporting Transmission operations. The role keeps equipment safe, compliant, and available to meet project schedules while controlling repair and life…
Added 29 mins ago
CI
Student Intern, HealthTech - Product Data Management and Material Pricing
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
…customers and suppliers by acting as seamless extensions of their operations. This role offers the opportunity to gain experience in two key areas of our Global Supply Chain organisation:…
Added 29 mins ago
Cybersecurity Analyst, Mining/Mineral Processing
Blue Moon Metals
Toronto, ON
…control system (ICS) environments across the company's offices, project sites, and mining operations. The successful candidate will work closely with the Lead, IT Infrastructure Engineer…
Added 29 mins ago
EA
Senior Functional Consultant
Elios AI
Montreal, QC
- Full-time
Lead client project work and implementations, from the client action plan through delivery
Added 29 mins ago
O
Assistant Interface Manager
ONxpress
Toronto, ON
- Full-time
As an Assistant Interface Manager, you will support the Interface Lead in managing multidisciplinary design coordination and technical interfaces across civil, structural, and railway…
Added 29 mins ago
EA
Senior Functional Consultant
Elios AI
Vancouver, BC
- Full-time
Lead client project work and implementations, from the client action plan through delivery
Added 29 mins ago
EA
Senior Functional Consultant
Elios AI
Toronto, ON
- Full-time
Lead client project work and implementations, from the client action plan through delivery
Added 29 mins ago
V
Platform Operations Engineer – Monitoring, Automation & Security
VectorVue
Cambridge, ON
- Full-time
We’re looking for a hands-on platform operations engineer to join a team supporting a diverse, integrated technology stack. This isn’t a single-specialty role. You’ll work across…
Added 29 mins ago
EA
Senior Functional Consultant
Elios AI
Calgary, AB
- Full-time
Lead client project work and implementations, from the client action plan through delivery
Added 44 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
…this role, you will be the primary activation and investment lead, orchestrating first-class OOH buys, while also directly managing relationships with client and planning leads. You will…
Added 58 mins ago
Specialist, Creator
SALT XC
Toronto, ON
Lead the management of scaled and curated creator programs.
Added 58 mins ago
Maintenance Planner
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 58 mins ago
L
Technical and Regulatory Quality Specialist - Contract (Onsite- Toronto, ON)
LifeLabs
Toronto, ON
- $74,941 to $95,549 CAD / year
…management experience to drive meaningful impact across laboratory operations. You'll lead key validation and quality initiatives, influence process improvements, support the adoption of…

Accenture

CCaaS Solution Architect - Amazon Connect

Montreal, QC, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply About employer

More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate complex backend systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must possess strong leadership skills and experience managing large-scale migrations from legacy platforms like Avaya or Genesys.

Skills

Amazon Connect
Solution Architecture
Cloud Migration
Contact Center Transformation
AWS Lambda
Amazon Lex
Conversational AI
Omnichannel Customer Experience
Agile Delivery
System Integration
Generative AI
DevOps
Infrastructure as Code
Stakeholder Management
Consulting
Customer Service Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Data Privacy
PCI

Report this job