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Added 8 mins ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Present progress updates, technical roadmaps, risk assessments, and automation ROI to senior management, audit committees, and C-level executives.
Added 8 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Victoria, BC
- $110,000 to $135,000 CAD / year
- Full-time
Positions are offered based on relevant experience, with base salaries ranging from $110,000 to over $135,000 for our Senior Associates. All positions are eligible for performance pay (0% -…
Added 8 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Vancouver, BC
- $110,000 to $135,000 CAD / year
- Full-time
Positions are offered based on relevant experience, with base salaries ranging from $110,000 to over $135,000 for our Senior Associates. All positions are eligible for performance pay (0% -…
Added 8 mins ago
T
TekRek - Senior Application Security Engineer
TekRek
Vancouver, BC
- $130,000 to $150,000 CAD / year
- Full-time
Hybrid, 3 days a week in a downtown Vancouver office. This is the senior hands-on owner of application security across the company. You’ll set the AppSec direction, build the secure…
Added 8 mins ago
AI
Senior Sql Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support.
Added 8 mins ago
C
Senior Data Architect
Ccube
Mississauga, ON
- Contract
We are looking for a Senior Data Architect With (Strong Databricks) to design and lead scalable, secure, and high-performance cloud data platforms across AWS and/or Azure.
Added 8 mins ago
CO
Heritage Specialist
City of Vaughan
Vaughan, ON
- $91,598 to $98,566 CAD / year
- Full-time
…position will assist the Development Planning department with technical, cultural, historical and architectural expertise on heritage matters and will support the Senior Heritage Planner to…
Added 9 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, ON
Lead the evaluation, scoping, design, development, testing, and deployment of Salesforce enhancements and integrations, ensuring adherence to established change management, quality…
Added 9 mins ago
Substation High Voltage Electrical Engineer
MCW Group of Companies
Kelowna, BC
We’re currently looking for a Senior High-Voltage Electrical Engineer to support our growing workload in the Kelowna and Kootenay regions and play a key role within our AGE Power team. You…
Added 9 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Canada
Lead the evaluation, scoping, design, development, testing, and deployment of Salesforce enhancements and integrations, ensuring adherence to established change management, quality…
Added 9 mins ago
AM
Lead Board Hardware Debug Engineer – Datacenter & AI Platforms
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Lead technical validation efforts across teams, driving validation priorities and test coverage for critical features
Added 24 mins ago
SC
Lighting & Compositing Lead
Stellar Creative Lab
Vancouver, BC
- $93,000 to $100,000 CAD / year
- Full-time
Lead the creative and technical needs of the lighting and compositing department, ensuring execution always meets our prestige standards.
Added 24 mins ago
PH
Lab Manager, Ref ID, Sus, Resp, Legionella
Public Health Ontario
Toronto, ON
- Full-time
…Disciplines/Services in a public health laboratory setting to provide technical oversight and lead day-to-day operations to deliver a variety of public health laboratory…
Added 24 mins ago
S
Fundraising Systems & Data Lead
STARS
Calgary, AB
- Full-time
Reporting to the Senior Manager, Fundraising Operations & Analytics, this role serves as the Foundation’s subject-matter expert and functional lead for Raiser’s Edge NXT and the broader…
Added 24 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Rodan Energy is seeking a technically versatile Senior Software Engineer to build and evolve industry-leading Energy Optimization Solutions (EOS) and help shape the future of software,…
Added 24 mins ago
OH
Senior Specialist, Technical-1
Ontario Health
Toronto, ON
- Full-time
Added 24 mins ago
R&
Staff AI Builder
Robots & Pencils
Canada
- Full-time
We’re looking for a Staff AI Builder to lead the design and delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently…
Added 24 mins ago
TS
Industrial Millwright Mechanic
The Shaw Group Limited
Lantz, NS
- Full-time
…priority, while working with Production Leads, Engineers, and Senior…
Added 24 mins ago
B
Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
The Director will lead the recruitment, development, and succession planning for the IT Infrastructure Engineering team while managing the IT department to ensure alignment with Beanfield’s…
Added 39 mins ago
Manager, Portfolio Data Optimization & Modeling
Scotiabank
Toronto, ON
Reporting to the Senior Manager, this role supports planning, forecasting, budgeting, and performance analytics for the Scotiabank Project Portfolio. It contributes to the portfolio’s…
Added 39 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 39 mins ago
O
Assistant Project Manager
ONxpress
Toronto, ON
- Full-time
Support to monitor technical and commercial changes such as deviations, construction constraints, change orders, adjustment events network wide with close coordination with Project Managers.
Added 39 mins ago
CD
Senior MuleSoft Lead / MuleSoft Integration Architect
Cloud Data Vision
Canada
- Contract
Hiring: Senior MuleSoft Lead / Integration Architect
Added 39 mins ago
BH
Senior Manager, Digital Innovation (AI)
BC Hydro
Burnaby, BC
- Full-time
The Senior Manager, Digital Innovation provides both technical and strategic leadership to identify, prioritize, and respond to demand for AI solutions. This includes accelerating the…
Added 39 mins ago
EA
Senior Technical Consultant
Elios AI
Montreal, QC
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…

Accenture

CCaaS Solution Architect - Amazon Connect

Montreal, QC, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate complex backend systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must possess strong leadership skills and experience managing large-scale migrations from legacy platforms like Avaya or Genesys.

Skills

Amazon Connect
Solution Architecture
Cloud Migration
Contact Center Transformation
AWS Lambda
Amazon Lex
Conversational AI
Omnichannel Customer Experience
Agile Delivery
System Integration
Generative AI
DevOps
Infrastructure as Code
Stakeholder Management
Consulting
Customer Service Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Data Privacy
PCI

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