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Added 1 min ago
IF
Security Analyst II - Incident Response
Intact FC
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
Escalate complex or high-impact incidents to senior analysts, incident commanders, and relevant technology or business stakeholders.
Added 1 min ago
Manager, Portfolio Data Optimization & Modeling
Scotiabank
Toronto, ON
Reporting to the Senior Manager, this role supports planning, forecasting, budgeting, and performance analytics for the Scotiabank Project Portfolio. It contributes to the portfolio’s…
Added 1 min ago
E-Commerce Activation Manager (18-month contract)
Nestle Operational Services Worldwide SA
Montreal, QC
This is a high-impact leadership role with direct responsibility for a team and strong visibility across senior stakeholders.
Added 1 min ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
Added 1 min ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 1 min ago
CD
Senior MuleSoft Lead / MuleSoft Integration Architect
Cloud Data Vision
Canada
- Contract
Hiring: Senior MuleSoft Lead / Integration Architect
Added 1 min ago
BH
Senior Manager, Digital Innovation (AI)
BC Hydro
Burnaby, BC
- Full-time
The Senior Manager, Digital Innovation provides both technical and strategic leadership to identify, prioritize, and respond to demand for AI solutions. This includes accelerating the…
Added 1 min ago
EA
Senior Technical Consultant
Elios AI
Montreal, QC
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…
Added 1 min ago
MA
Program Administrator
Manitoba Association of Friendship Centres
Winnipeg, MB
- Full-time
…organization, attention to detail, communication, follow-up, data management, and the ability to manage competing priorities and…
Added 1 min ago
EA
Senior Technical Consultant
Elios AI
Toronto, ON
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…
Added 1 min ago
SS
Senior Automation Engineer- Agentic AI
Sapphire Stream Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
SST is seeking an experienced Senior Agentic AI – Validation & Automation Engineer to join our engineering team in Markham, Ontario.
Added 1 min ago
AI
Senior Financial Analyst
Axis Insurance
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
As Senior Financial Analyst a typical day might include:
Added 1 min ago
AP
Founding Product Manager
AMZ Prep®
Mississauga, ON
- Full-time
Obsess Over Data. Numbers decide. We measure before and after, we quantify the value we deliver to every customer, and we let the metrics tell us when something is not working.
Added 1 min ago
EA
Senior Technical Consultant
Elios AI
Calgary, AB
- Full-time
We're hiring a Senior Technical Consultant to own the integration side of source-to-pay transformations: designing how procurement platforms talk to ERPs, building the interfaces, and…
Added 16 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 16 mins ago
Bilingual Manager, Analytics
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
…position. In this role, you will lead a team of specialists, senior analysts, and data scientists responsible for delivering strategic advice, business planning, performance reporting and…
Added 16 mins ago
Senior Data Engineer - Vancouver
Capgemini
Vancouver, BC
Hands-on data pipeline development, ingest patterns in Azure
Added 16 mins ago
Senior Data Engineer
Capgemini
Vancouver, BC
Strong/expert Spark (PySpark) Using Jupyter Notebooks, Colab or DataBricks (preferred) Hands-on data pipeline development, ingest patterns in Azure Orchestration tools, ADF or Airflow SQL…
Added 16 mins ago
N
Senior Programmer - Tools | Programmeur senior - Outils
NBCUniversal
Montreal, QC
- Full-time
As a Senior Tools Programmer, you are responsible for designing, implementing, and maintaining tools that support efficient content creation and development. Your work spans Unreal Engine…
Added 16 mins ago
N
Lead Animator - Gameplay / Chef.fe d'équipe de l’animation – Gameplay
NBCUniversal
Montreal, QC
- Full-time
Help create gameplay animation content as required, working with mocap data, keyframed animations and facial animations, to set a quality bar for other animators to follow.
Added 30 mins ago
Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON
Apply AI to real migration problems in a way that ensures security of customer data and correctness of the migration workflow.
Added 30 mins ago
Senior Manager, Analytics & Insights
Questrade Financial Group
Toronto, ON
The Senior Manager, Analytics & Insights defines and leads the analytics strategy for Marketing and Product at Questrade, reimagining how teams uncover insights, evaluate performance, and…
Added 30 mins ago
Senior Manager, Analytics Engineering
Questrade Financial Group
Toronto, ON
The Senior Manager, Analytics Engineering defines and executes the multi-year architecture, semantic layer, and delivery strategy for customer data across Questrade. Leading a lean,…
Added 30 mins ago
Learning and Development Specialist
Equitable
Waterloo, ON
Administration duties as assigned by Learning & Development Managers and Senior leadership
Added 30 mins ago
AG
Sr. Specialist, Custom Client Analytics
Adelphi Group
Toronto, ON
- Full-time
…team, you will play a key role in executing the vision for how data transforms into actionable business strategies. As a hands-on leader, you will collaborate with a team of analysts and…

Accenture

CCaaS Solution Architect - Amazon Connect

Montreal, QC, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate complex backend systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must possess strong leadership skills and experience managing large-scale migrations from legacy platforms like Avaya or Genesys.

Skills

Amazon Connect
Solution Architecture
Cloud Migration
Contact Center Transformation
AWS Lambda
Amazon Lex
Conversational AI
Omnichannel Customer Experience
Agile Delivery
System Integration
Generative AI
DevOps
Infrastructure as Code
Stakeholder Management
Consulting
Customer Service Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Data Privacy
PCI

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