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Added 13 mins ago
DC
Information Technology Support Specialist
Dillon Consulting Limited
London, ON
- Full-time
Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
Added 13 mins ago
AS
Virtual Advisor, Wealth Desk
Alterna Savings
Burlington, ON · Ottawa, ON · Toronto, ON · Vaughan, ON
- Full-time
…delivers investment advice, portfolio reviews, account maintenance support, and high-quality member service aligned with each member’s goals and…
Added 13 mins ago
EA
Software Engineer III -Software Engineer III - Temporary Full Time
Electronic Arts
Vancouver, BC
- Full-time
…will design and develop RESTful applications and tools that support software stability across EA's global game titles, enabling our development teams to deliver exceptional, high-quality…
Added 13 mins ago
Principal Software Engineer (Engine)
Electronic Arts
Vancouver, BC
20+ years of professional software engineering experience in PC/console AAA game development or comparable real-time systems, with experience developing within or extending major AAA…
Added 13 mins ago
N
Senior Programmer - Tools | Programmeur senior - Outils
NBCUniversal
Montreal, QC
- Full-time
As a Senior Tools Programmer, you are responsible for designing, implementing, and maintaining tools that support efficient content creation and development. Your work spans Unreal Engine…
Added 13 mins ago
HH
Charge Technologist- Microbiology
Halton Healthcare
Oakville, ON
- Full-time
Provides strong technical support, consultation, and interpretation in all aspects of the Microbiology department
Added 13 mins ago
HH
Halton@Home Patient Care Navigator
Halton Healthcare
Oakville, ON
- Contract
…community service providers, ensuring they have the resources and support needed for a successful recovery at home. Monitor service delivery and follow up after discharge to identify and…
Added 13 mins ago
GD
Software Firmware Engineer - Bowman
General Dynamics Missions System International
Calgary, AB
- Full-time
Systems Integration: Collaborate with systems engineering and product integration teams to support the integration and verification of software and firmware components.
Added 23 mins ago
AF
Human Resources & Payroll Coordinator
Abegweit First Nation
Scotchfort, PE
- Full-time
Abegweit First Nation is seeking an organized, detail-oriented Human Resources & Payroll Coordinator to support our employees and day-to-day operations. Reporting to the Director of Finance…
Added 27 mins ago
Security Guard - Penticton BC
Kandor
Penticton, BC
…alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people.…
Added 27 mins ago
Maintenance Planner
Westerkirk
Calgary, AB
Experience using MRP/ERP systems (CAMP and IFS).
Added 27 mins ago
Quality Assurance Manager- AMO
Westerkirk
Calgary, AB
…oriented approach to identify opportunities for improvement, in support of achieving customer…
Added 27 mins ago
Sr. Technical Account Manager
Dayforce
Canada
…management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The Senior TAM is hands-on with the Dayforce product and demonstrates a…
Added 27 mins ago
L
Technical and Regulatory Quality Specialist - Contract (Onsite- Toronto, ON)
LifeLabs
Toronto, ON
- $74,941 to $95,549 CAD / year
Provide troubleshooting, technical and quality assurance/quality systems support for methodologies, equipment and supplies currently in use.
Added 27 mins ago
Courier
LifeLabs
Smiths Falls, ON
…laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate…
Added 27 mins ago
Co-op Student - Impact Area
Equitable
Waterloo, ON
…analytical skills who is eager to gain real-world experience in a professional…
Added 27 mins ago
Plant Controller
Sofina Foods Inc
Edmonton, AB
Demonstrate advanced competency in accounting systems management which includes general ledger account mapping, configuration, troubleshooting, research, and development. Act as the focal…
Added 27 mins ago
UO
Program Advisor - MMA, MRED, MAcc
University of Alberta
Edmonton, AB
- Full-time
Acts as the lead on professional program accreditation (for example, CPA Alberta).
Added 27 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Ottawa, ON
- Part-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 27 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Day
Shoppers Drug Mart
Guelph, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 27 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Guelph, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 27 mins ago
KC
EOI - Program Administrator, GNHH
Kingston Community Health Centres
Greater Napanee, ON · Napanee, Ontario
- Full-time
The Program Administrator is responsible for providing overall operational and administrative support in a primary care environment. They organize program support services and oversee…
Added 27 mins ago
KC
EOI - Medical Secretary, MKHH
Kingston Community Health Centres
Kingston, ON
- Full-time
…participants to appropriate services and by maintaining all systems that support health care…
Added 27 mins ago
O
Senior Associate Geotechnical Engineer
Onterris
Guelph, ON · Oakville, ON · CAN-ON-Oakville-Upper Middle Rd
- Full-time
Support resource planning and project staffing to ensure effective utilization across geotechnical assignments.
Added 27 mins ago
SJ
Patient Care Unit Clerk
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
…related to patient care. This position provides administrative support services within the unit and interacts directly with patients and families as the unit receptionist. The incumbent…

Accenture

CCaaS Solution Architect - Amazon Connect

Montreal, QC, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate business goals into scalable, secure, and modern omnichannel customer experience solutions, and you bring the technical depth and strategic perspective needed to guide complex migration programs from legacy contact center platforms to the cloud.

You are equally comfortable engaging senior stakeholders, leading cross-functional teams, shaping transformation roadmaps, and driving innovation through AI-enabled customer and agent experiences.

The Work:

Lead the end-to-end architecture and delivery of complex, large-scale CCaaS transformation programs with a focus on Amazon Connect
Define target-state architecture, transition states, and migration roadmaps for contact center modernization initiatives
Assess legacy contact center platforms such as Avaya, Genesys, and Cisco, and recommend migration strategies including lift-and-shift, re-platform, and re-architecture approaches
Design omnichannel customer experience solutions across voice, chat, email, and messaging channels
Establish reference architectures, design patterns, and implementation best practices for Amazon Connect solutions
Architect scalable, resilient, secure, and cost-optimized AWS-based contact center platforms
Define integration strategies across CRM, workforce management, analytics, and enterprise backend systems
Lead planning and estimation activities, including scope, milestones, staffing, budget, risk identification, and mitigation planning using Agile delivery approaches
Manage cross-functional onshore and offshore teams throughout the project lifecycle
Gather and translate business requirements into epics, user stories, solution designs, and implementation plans
Partner closely with client stakeholders, internal teams, and technology partners to ensure successful solution delivery and identify follow-on opportunities
Contribute to the development of solution offerings, delivery methodologies, assets, and business development materials
Drive innovation in customer service transformation through AI-enabled automation, conversational AI, and intelligent agent experiences

Amazon Connect and AWS Expertise

You will architect and deliver solutions using technologies such as:

Amazon Connect, including contact flows, routing strategies, queues, and integrations
AWS Lambda, Amazon Lex, Amazon Kinesis, and Amazon DynamoDB
Amazon Connect Contact Lens and analytics capabilities
CI/CD pipelines, infrastructure as code, and DevOps practices to enable scalable and efficient delivery

AI and Automation

You will help clients modernize customer and agent experiences by designing and integrating:

Conversational AI solutions for customer engagement
AI-assisted agent copilots
Intelligent workflow automation and autonomous agent experiences
Generative AI services, such as Amazon Bedrock, within contact center environments

Here’s What You’ll Need

7+ years of experience designing, architecting, and delivering CCaaS or cloud contact center solutions
5+ years of experience leading client-facing, end-to-end architecture and delivery for large-scale contact center transformation or migration programs
3+ years of experience architecting Amazon Connect solutions, including contact flows, routing, queues, and AWS service integrations
3+ years of experience designing and executing migrations from legacy contact center platforms such as Avaya, Genesys, or Cisco to cloud-based CCaaS platforms
3+ years of experience designing omnichannel customer service solutions across voice, chat, email, and messaging
3+ years of experience integrating CCaaS platforms with CRM, workforce management, and enterprise backend systems
3+ years of experience designing cloud solutions using APIs, microservices, and/or event-driven architectures
Experience with security, compliance, PCI/PII, and data privacy considerations in customer experience environments
Experience designing AI/ML, conversational AI, Generative AI, or AI-enabled automation solutions for customer service or contact center use cases
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Bonus Points If You Have

Hands-on experience with AWS services such as Lambda, Lex, Kinesis, and DynamoDB
Experience with Amazon Connect Contact Lens and analytics
Experience with CI/CD, infrastructure as code, and DevOps practices
Experience designing agent assist, copilots, workflow automation, or LLM-based customer engagement solutions
Experience with platforms such as Salesforce, NICE, Twilio, or Genesys
Strong communication, stakeholder management, and leadership skills
Consulting experience on complex, enterprise-scale transformation programs
Experience in industries such as Healthcare, Insurance, Public Sector, SLED, or Retail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end architecture and delivery of large-scale CCaaS transformation programs using Amazon Connect. Define migration roadmaps, design omnichannel customer experiences, and integrate complex backend systems while driving AI-enabled innovation.

Requirements

Requires 7+ years of experience in CCaaS or cloud contact center solutions and 3+ years specifically architecting Amazon Connect solutions. Candidates must possess strong leadership skills and experience managing large-scale migrations from legacy platforms like Avaya or Genesys.

Skills

Amazon Connect
Solution Architecture
Cloud Migration
Contact Center Transformation
AWS Lambda
Amazon Lex
Conversational AI
Omnichannel Customer Experience
Agile Delivery
System Integration
Generative AI
DevOps
Infrastructure as Code
Stakeholder Management
Consulting
Customer Service Automation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
CCaaS
Cloud Migration
Solution Architecture
Contact Center
Omnichannel
Conversational AI
Generative AI
Amazon Bedrock
Lambda
Lex
Kinesis
DynamoDB
Agile
DevOps
CI/CD
Infrastructure as Code
CRM
Workforce Management
Avaya
Genesys
Cisco
Consulting
Digital Transformation
Microservices
API
Event-driven Architecture
Data Privacy
PCI

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