Find work in Canada.

636,574 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 3 months ago
K
Bilingual One Port User Support Analyst
KPMG
Swift Current, SK · Edmonton, AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · Calgary, AB · Boisbriand, QC · Brossard, QC · Joliette, QC · Mont-Royal, QC · Montreal, QC · Quebec, QC · Terrebonne, QC · Regina, SK · Saskatoon, SK · ON · Toronto, Ontario · Kanata, Ontario · Langley, British Columbia · Mount Royal, Quebec
- Full-time
KPMG is looking for a Bilingual Support Analyst, One Port to provide responsive, high-quality support for day-to-day service requests, issue resolution, stakeholder coordination,…
Added 3 months ago
K
Coupa System Administrator - Procurement
KPMG
Toronto, ON · ON
- Full-time
This is an exciting analyst role, being the interface between the business users and the e-procurement solution. The candidate will act as a continuous improvement advisor to the business…
Added 3 months ago
B
Senior Analyst, Application Integration
Brookfield
Toronto, ON
- Full-time
The Senior Analyst, Application Integration, delivers application integration solutions that support the operations and scalability of our Brookfield Wealth Solutions and Brookfield Credit…
Added 3 months ago
Data and Research Analyst
Government of Alberta
Edmonton, AB
…is seeking a skilled and detail-oriented Data and Research Analyst to join the Policy, Planning & Analytics…
Added 3 months ago
Senior Legislative Analyst - Temporary
Government of Alberta
Edmonton, AB
Job Title: Senior Legislative Analyst - Temporary
Added 3 months ago
NE
Technical Manager, Business Applications
Nelson Education
Toronto, ON
- $130,000 CAD / year
- Full-time
Working closely with the Business Analyst, partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver practical…
Added 3 months ago
B
Plant Analyst
Bunge
Nipawin, SK
- Full-time
The Plant Analyst supports the local plant management team by ensuring data integrity, maintaining strong operational controls, and providing analysis that supports informed business…
Added 3 months ago
M
Intermediate Cost and Schedule Controller
MDA
Brampton, ON
- Full-time
As our Intermediate Cost and Schedule Analyst, you will be reporting to the PP&C Manager. The role is responsible for developing, updating, and monitoring a program Performance Measurement…
Added 3 months ago
PG
Data Security Analyst
Paymentus Group Inc
Richmond Hill, ON
- Full-time
Paymentus is seeking a Data Security Analyst to join our Cyber Security team with a focus on Data Loss Prevention (DLP). This role will support the day-to-day operation of the…
Added 3 months ago
P
Sr. Financial Analyst, FP&A
PointClickCare
Toronto, ON
- Full-time
Reporting to the Manager, Financial Planning & Analysis (FP&A) Business Partnerships, the Sr. Financial Analyst will be responsible for supporting the execution of cross-functional…
Added 4 months ago
S
Support Analyst
SmartTrade
Toronto, ON
- Full-time
We are looking for a Support Analyst to join its highly skilled team located at 121 Richmond Street West, Toronto M5H 2K1, ON.
Added 3 months ago
M
Senior Consultant, Business AI
MNP
Montreal, QC · AB
- Full-time
Support the assessment of Microsoft 365 readiness across identity, permissions, SharePoint, Teams, OneDrive, security, compliance, and governance.
Added 3 months ago
A
Network Analyst
Arcadis
Toronto, ON
- Full-time
As part of our IMS Team, the Network Analyst will be responsible for providing network support and administration to multiple client projects within our Intelligence division on an…
Added 3 months ago
WC
Loss Prevention Investigator
Walmart Canada
Cobourg, ON
- Full-time
Conducts internal investigations involving Associates (i.e.: malicious behavior, policy violations, etc.) under the direction of the Regional Corporate Security Investigator.
Added 3 months ago
WC
(CAN) Loss Prevention Investigator
Walmart Canada
Gatineau, QC
- Full-time
Conducts internal investigations involving Associates (i.e.: malicious behavior, policy violations, etc.) under the direction of the Regional Corporate Security Investigator.
Added 3 months ago
WC
(CAN) Loss Prevention Investigator
Walmart Canada
Quebec, QC
- Full-time
Conducts internal investigations involving Associates (i.e.: malicious behavior, policy violations, etc.) under the direction of the Regional Corporate Security Investigator.
Added 5 months ago
HI
Risk Analyst
HRbrain Inc.
Toronto, ON
- Full-time
Reading Risk and Security related articles and presentations pertaining to the role.
Added 3 months ago
L
Senior Analyst, DB Pension Administration
LifeWorks
Toronto, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center…
Added 3 months ago
GI
ERP Business Analyst
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
As the ERP Business Analyst, you will support our JDE business analysis function within the technology team, reporting to the Senior Director of Enterprise Applications. In this role,…
Added 2 months ago
SAP PMO Analyst / Coordinator
NTT DATA Services
Toronto, ON
We are currently seeking a SAP PMO Analyst / Coordinator to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Added 3 months ago
A
CCaaS Tech Consultant
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Contribute to technical input for security, resiliency, and operational considerations.
Added 3 months ago
UG
Director, Finance (Permanent, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
Added 4 months ago
CG
Senior Analyst, Nuclear Safety Analysis
Calian Group
Toronto, ON
- Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 4 months ago
K
Senior Engineer/ Senior Analyst Instrumentation and Control
Kinectrics
Toronto, ON
- Full-time
Position: Senior Engineer/Analyst, Instrumentation & Control
Added 3 months ago
L&
Senior Systems Analyst (SAP BTP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business Technology Platform (BTP) to drive design, integration, and innovation across enterprise…

Accenture

CCaaS Tech Consultant

Toronto, ON, Canada
Ottawa, ON, Canada
Montreal, QC, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Hourly Salary Range British Columbia/Ontario $36.25 to $60.29 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario $36.25 to $60.29
Job type: Full-time
Experience: 2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments. The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.
Assist with documenting AS‑IS and TO‑BE technical architectures, platform capabilities, and configuration dependencies.
Support CCaaS migration and modernization initiatives, including environment readiness and foundational setup.

Agentic AI & Automation Support

Support the documentation and implementation of agentic AI workflows, including:
- Agent orchestration and hand‑offs
- Intent recognition and conversation flows
- Tool and system interactions (front‑ and back‑office)
Assist in defining technical workflows for pre‑identified agentic use cases, including data sources, integrations, and dependencies.
Work closely with architects and AI specialists to align agentic designs with platform and cloud constraints.

Integration & Data Enablement

Support analysis and documentation of system integrations between CCaaS platforms and enterprise systems (CRM, core banking, authentication, analytics).
Assist with API mapping, data flows, and dependency identification.
Contribute to technical input for security, resiliency, and operational considerations.

Delivery & Environment Support

Assist with cloud and environment setup activities in coordination with technical leads (e.g., AWS landing zones, connectivity, access).
Support build, configuration, unit testing, and defect triage.
Assist with SIT/UAT preparation and technical validation activities.

Documentation & Governance

Produce and maintain technical artifacts, including:
- Technical workflows and diagrams
- Integration inventories
- Configuration and build notes
Ensure technical documentation aligns with internal delivery standards and agreed engagement scope.
Support risk, issue, and dependency tracking from a technical perspective.

Basic Qualifications:

2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Hands‑on exposure to contact center technologies, cloud platforms, or enterprise systems.
Experience supporting technical delivery activities and documentation.
A University degree is required for this position.
Foundational understanding of CCaaS platforms and contact center architectures.

Exposure to agentic or AI‑enabled solutions, such as virtual agents, automation, or decision support.
Familiarity with how conversational experiences connect to backend systems and data.

Working knowledge of:
- Cloud concepts (preferably AWS)
- APIs and system integrations
- Basic troubleshooting and log analysis
Comfortable reading and contributing to architecture diagrams and technical flows.

Experience working in agile or hybrid delivery environments.
Strong collaboration skills with architects, engineers, and functional teams.
Detail‑oriented and delivery‑focused mindset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

Experience supporting CCaaS migrations or Amazon Connect implementations.
Exposure to agentic AI frameworks or automation platforms.
Financial services or regulated‑environment experience.
Familiarity with DevOps, CI/CD, or infrastructure‑as‑code concepts.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario $36.25 to $60.29

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply About employer

More about this job

Responsibilities

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions by performing technical analysis and configuration. They bridge functional intent and technical execution by working with architects to translate requirements into implementable technical artifacts.

Requirements

Candidates must have 2–4 years of experience in a technical analyst or engineering support role with a university degree. Proficiency in CCaaS platforms, cloud concepts, and system integrations is required, along with strong collaboration and documentation skills.

Skills

CCaaS
Amazon Connect
Genesys
NICE
Agentic AI
Cloud Computing
AWS
Technical Analysis
System Integration
API Mapping
Data Flows
IVR
Technical Documentation
Agile
Troubleshooting
CRM

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
Genesys
NICE
Agentic AI
Cloud Environments
AWS
IVR
CRM
API
System Integration
Technical Architecture
Agile
Unit Testing
Defect Triage
SIT
UAT
Data Enablement
Technical Documentation
Digital Channels
Automation
Consulting
Financial Services
DevOps
CI/CD
Infrastructure-as-code
Technical Analysis
Platform Configuration
Workflow Design
Cloud Migration

Report this job