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Added 2 months ago
MB
Business Data Analyst
Martin Brower
Mississauga, ON
- Full-time
As a Business Data Analyst, you will play a key role in analyzing and interpreting data from multiple sources, leverage data driven insights and automation solutions to guide strategic…
Added 2 months ago
O
BI & Data Analyst (12 Months Contract)
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Analyst, Business Intelligence acts as a business partner to our finance stakeholders, performing data analysis using a wide variety of applications (including Power BI and SQL), and…
Added 2 months ago
SG
Rating Analyst – Structured Finance, Colorado or Toronto
S&P Global
Toronto, ON
- Full-time
Contribute to AI-enabled team productivity by sharing reusable prompts, templates, checklists, and automation that support judgment, reduce rework, and accelerate delivery.
Added 2 months ago
SG
Senior Analyst – Structured Finance, Colorado, New York or Toronto
S&P Global
Toronto, ON
- Full-time
Strengthen team productivity by creating reusable analytical assets and contributing to lightweight automation initiatives that free capacity for human analysis and judgment.
Added 2 months ago
CH
Operations Supervisor - Moncton
CBI Home Health
Moncton, NB
- Full-time
Collaborate with Clinical, Operations Managers and Board Certified Behaviour Analyst where applicable to develop monthly activity recreational plan.
Added 2 months ago
KC
Business Systems Analyst – ERP & Business Intelligence
Kinetic Custom Trailers
Penticton, BC
- $80,000 to $100,000 CAD / year
Kinetic Custom Trailers is seeking a Business Systems Analyst – ERP & Business Intelligence to help transform business systems and operational data into better visibility, stronger…
Added 2 months ago
CH
Operations Supervisor - Saint John
CBI Home Health
Saint John, NB
- Full-time
Collaborate with Clinical, Operations Managers and Board Certified Behaviour Analyst where applicable to develop monthly activity recreational plan.
Added 1 month ago
Financial Analyst
Lyft
Montreal, QC
Lyft is seeking a Financial Analyst to join our FP&A team supporting Lyft Urban Solutions (bikeshare and micromobility), focusing on financial planning, RFP bid modeling, and strategic…
Added 2 months ago
CH
Operations Supervisor - Fredericton
CBI Home Health
Fredericton, NB
- Full-time
Collaborate with Clinical, Operations Managers and Board Certified Behaviour Analyst where applicable to develop monthly activity recreational plan.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Ottawa, ON
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Vancouver, BC
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Calgary, AB
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Montreal, QC
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Toronto, ON
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
RS
Security Operations Analyst
R Systems
Mississauga, ON
- Contract
As a Security Operations Analyst at R Systems, you will play a key role in security monitoring, threat detection, investigation, and incident response. You will work with SIEM and SOAR…
Added 2 months ago
WR
Infrastructure Analyst
Whitecap Resources Inc.
Calgary, AB
- Full-time
The Infrastructure Analyst supports the administration, maintenance, and continuous improvement of Whitecap's enterprise server, virtualization, storage, backup, and endpoint infrastructure…
Added 2 months ago
A
Analyste de la Valeur Ajoutée Client / Customer Value-Added Analyst
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 2 months ago
PX
Consultant, Data Scientist (Cortex AI)
Project X Ltd.
Toronto, ON
- Full-time
Exposure to Snowflake Cortex AI features (e.g. Cortex LLM functions, Cortex Search, or Cortex Analyst) is considered a plus
Added 2 months ago
S
Strategic Industry Advisor
SOTI
Mississauga, ON
- Full-time
Added 2 months ago
B
Financial Analyst, I&T
BRP
Montreal, QC
- Full-time
We are seeking an IT Financial Analyst to work in a fast-growing, stimulating, and fast-paced environment, as well as to grow within a dynamic team and a workplace that promotes innovative…
Added 2 months ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Temporary
The Quality Assurance/Testing portfolio has a temporary full-time Senior Business Analyst position available to support the Automation/Scripting and Testing activities for the MEDITECH…
Added 2 months ago
A
Senior Network Analyst
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Under direction from the Manager of IT Network Infrastructure, the Senior Network Analyst is responsible for effective provisioning, installation/configuration, operation, and maintenance…
Added 2 months ago
Salesforce Administrator
Broadsign Careers
Montreal, QC
Manage integrations with various tools such as Gong, HubSpot, and Slack to enable real-time data flow and automation.
Added 2 months ago
Revenue Growth Management (RGM) Data & Analytics Manager
Lactalis
Toronto, ON
…data, analytical solutions and reporting tools while driving automation and integration across the commercial technology…
Added 5 months ago
K
Senior Consultant, Valuations - Deal Advisory
KPMG
Toronto, ON · ON
- Full-time
…shape how we leverage emerging technologies, including AI and automation tools, to enhance analysis, improve efficiency, and deliver deeper insights to our…

Accenture

CCaaS Tech Consultant - Amazon Connect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Posting language: English
Posted: Aug 20, 2026

Original job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments. The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.

Assist with documenting AS‑IS and TO‑BE technical architectures, platform capabilities, and configuration dependencies.

Support CCaaS migration and modernization initiatives, including environment readiness and foundational setup.

Agentic AI & Automation Support

Support the documentation and implementation of agentic AI workflows, including:

Agent orchestration and hand‑offs

Intent recognition and conversation flows

Tool and system interactions (front‑ and back‑office)

Assist in defining technical workflows for pre‑identified agentic use cases, including data sources, integrations, and dependencies.

Work closely with architects and AI specialists to align agentic designs with platform and cloud constraints.

Integration & Data Enablement

Support analysis and documentation of system integrations between CCaaS platforms and enterprise systems (CRM, core banking, authentication, analytics).

Assist with API mapping, data flows, and dependency identification.

Contribute to technical input for security, resiliency, and operational considerations.

Delivery & Environment Support

Assist with cloud and environment setup activities in coordination with technical leads (e.g., AWS landing zones, connectivity, access).

Support build, configuration, unit testing, and defect triage.

Assist with SIT/UAT preparation and technical validation activities.

Documentation & Governance

Produce and maintain technical artifacts, including:

Technical workflows and diagrams

Integration inventories

Configuration and build notes

Ensure technical documentation aligns with internal delivery standards and agreed engagement scope.

Support risk, issue, and dependency tracking from a technical perspective.

Basic Qualifications:

2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.

Hands‑on exposure to contact center technologies, cloud platforms, or enterprise systems.

Experience supporting technical delivery activities and documentation.

A University degree is required for this position.

Foundational understanding of CCaaS platforms and contact center architectures.

Exposure to agentic or AI‑enabled solutions, such as virtual agents, automation, or decision support.

Familiarity with how conversational experiences connect to backend systems and data.

Working knowledge of:

Cloud concepts (preferably AWS)

APIs and system integrations

Basic troubleshooting and log analysis

Comfortable reading and contributing to architecture diagrams and technical flows.

Experience working in agile or hybrid delivery environments.

Strong collaboration skills with architects, engineers, and functional teams.

Detail‑oriented and delivery‑focused mindset.

English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

Experience supporting CCaaS migrations or Amazon Connect implementations.

Exposure to agentic AI frameworks or automation platforms.

Financial services or regulated‑environment experience.

Familiarity with DevOps, CI/CD, or infrastructure‑as‑code concepts.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time

employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $36.25 to $60.29

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More about this job

Responsibilities

The role involves supporting the design, build, and delivery of CCaaS platforms and agentic AI solutions. It bridges functional requirements and technical execution through configuration, integration analysis, and technical documentation.

Requirements

Candidates need 2-4 years of experience in technical analysis or engineering support with a university degree. Proficiency in cloud concepts, CCaaS architectures, and English communication is required.

Skills

Amazon Connect
CCaaS
Agentic AI
Technical Analysis
Cloud Architecture
API Mapping
IVR Configuration
System Integration
AWS
Technical Documentation
Agile Methodology
Troubleshooting
Log Analysis
Conversation Flows
Unit Testing
Defect Triage

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
CCaaS
Agentic AI
AWS
IVR
CRM
API
Cloud Computing
Technical Architecture
Genesys
NICE
Virtual Agents
Automation
SIT
UAT
DevOps
CI/CD
Infrastructure-as-Code
Financial Services
Agile
Hybrid Delivery
Technical Workflows
Data Flows
Landing Zones
Connectivity
Digital Channels
Reporting
Integration Inventory
Technical Validation
Enterprise Systems

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