Jobs in Canada

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Added 2 months ago
SC
Co-op Program - Corporate
Staples Canada
Richmond Hill, ON
- $20 to $22 CAD / hour
- Full-time
Assist in building presentation decks by gathering data, images, and content.
Added 2 months ago
Associate Creative Director (Copy)
VML Canada (English)
Toronto, ON
…Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most…
Added 2 months ago
OT
Associate Product Support Specialist
Open Text Corporation
Waterloo, ON
- Other
As an Associate Product Support Specialist, you resolve difficult customer issues and contribute to the overall growth of the business and your peers. With great training, effective…
Added 2 months ago
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset…
Added 2 months ago
CC
Sales Enablement Associate Specialist
Canon Canada
Brampton, ON
- Full-time
Sales Enablement Associate Specialist - Hybrid
Added 2 months ago
Associé à l'inventaire et à l'entrepôt/Inventory and Warehouse Associate
Amazon
Montreal, QC
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The Logistics Specialist reviews Data Center inventory, in-bound shipments, and…
Added 2 months ago
L
Product Manager Intern
Landjourney
Montreal, QC
- Internship
At Landjourney, an Associate Product Manager intern is part of the full product lifecycle. This is not a rotation or a shadowing role. You will work directly with the CPO on the day-to-day…
Added 2 months ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…systems, and provide proactive solutions to safeguard sensitive…
Added 2 months ago
R
Global Payroll Enablement Associate
Rippling
Toronto, ON
- $75,000 to $90,000 CAD / year
Must have a "roll-up-your-sleeves" attitude and be adept at navigating ambiguity
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Ottawa, ON
- Full-time
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of…
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Vancouver, BC
- Full-time
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of…
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Calgary, AB
- Full-time
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of…
Added 2 months ago
Director of Client Services -Sales - Branded Promotional Merchandise
BDA
Waterloo, ON
…Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s), driving revenue growth across a portfolio of enterprise accounts, and ensuring consistent,…
Added 2 months ago
P
Client Coordinator (Indirect Tax), Senior Associate (Bilingual FR/EN)
PwC
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Saint John, NB · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · Montreal, QC · Quebec, QC
- Full-time
As a Client Coordinator, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 2 months ago
MU
Communications Assistant B
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Part-time
Supervisor: Associate Director, Brand and Digital Experience
Added 2 months ago
SI
Communications and Community Impact Co-op
Staples Inc.
Richmond Hill, ON
- Full-time
Assist in building presentation decks by gathering data, images, and content.
Added 2 months ago
PG
Media Buyer
Publicis Groupe Holdings B.V
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the…
Added 2 months ago
AW
Associé à l'inventaire et à l'entrepôt/Inventory and Warehouse Associate, DCC Communities
Amazon Web Services (AWS)
Pointe-Claire, QC
- Full-time
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The Logistics Specialist reviews Data Center inventory, in-bound shipments, and…
Added 2 months ago
M
Advisor, Learning & Development
MNP
AB
- Full-time
Coordinate content lifecycle processes, including review cadences, retirement and archiving decisions, learner communications and LMS workflow execution
Added 2 months ago
PC
Senior Associate SIEM Implementation
Pwc Canada
Toronto, ON · Ottawa, Ontario · Vancouver, British Columbia · Montreal, Quebec · Calgary, Alberta
- Full-time
…systems, and provide proactive solutions to safeguard sensitive…
Added 2 months ago
P
Client Coordinator (Private Tax), Senior Associate (Bilingual FR/EN)
PwC
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Saint John, NB · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · Montreal, QC · Quebec, QC
- Full-time
As a Client Coordinator, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 2 months ago
A
HR Manager, EU PXT
Amazon
SK
- Full-time
Drive engagement and retention by ensuring site leaders implement feedback mechanisms including Voice of the Associate boards, roundtables, and GEMBA walks. Deliver meaningful recognition…
Added 2 months ago
AW
Associé à l'inventaire et à l'entrepôt/Inventory and Warehouse Associate, DCC Communities, DCC Communities
Amazon Web Services (AWS)
Montreal, QC
- Full-time
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The Logistics Specialist reviews Data Center inventory, in-bound shipments, and…
Added 2 months ago
P
Client Coordinator (Financial Reporting & Tax Compliance), Senior Associate (Bilingual FR/EN)
PwC
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Ottawa, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · Montreal, QC · Quebec, QC
- Full-time
As a Client Coordinator, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 2 months ago
P
Client Coordinator (Transfer Pricing), Senior Associate (Bilingual EN/FR)
PwC
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Ottawa, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · Montreal, QC · Quebec, QC
- Full-time
As a Client Coordinator, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…

Accenture

CCaaS Tech Consultant

Toronto, ON, Canada
Ottawa, ON, Canada
Montreal, QC, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Role Location Hourly Salary Range British Columbia/Ontario $36.25 to $60.29 · Full-time

Apply on accenture.wd103.myworkdayjobs.com About employer

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Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario $36.25 to $60.29
Job type: Full-time
Experience: 2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Posting language: English
Posted: Aug 7, 2026

Original job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments. The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.
Assist with documenting AS‑IS and TO‑BE technical architectures, platform capabilities, and configuration dependencies.
Support CCaaS migration and modernization initiatives, including environment readiness and foundational setup.

Agentic AI & Automation Support

Support the documentation and implementation of agentic AI workflows, including:
- Agent orchestration and hand‑offs
- Intent recognition and conversation flows
- Tool and system interactions (front‑ and back‑office)
Assist in defining technical workflows for pre‑identified agentic use cases, including data sources, integrations, and dependencies.
Work closely with architects and AI specialists to align agentic designs with platform and cloud constraints.

Integration & Data Enablement

Support analysis and documentation of system integrations between CCaaS platforms and enterprise systems (CRM, core banking, authentication, analytics).
Assist with API mapping, data flows, and dependency identification.
Contribute to technical input for security, resiliency, and operational considerations.

Delivery & Environment Support

Assist with cloud and environment setup activities in coordination with technical leads (e.g., AWS landing zones, connectivity, access).
Support build, configuration, unit testing, and defect triage.
Assist with SIT/UAT preparation and technical validation activities.

Documentation & Governance

Produce and maintain technical artifacts, including:
- Technical workflows and diagrams
- Integration inventories
- Configuration and build notes
Ensure technical documentation aligns with internal delivery standards and agreed engagement scope.
Support risk, issue, and dependency tracking from a technical perspective.

Basic Qualifications:

2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Hands‑on exposure to contact center technologies, cloud platforms, or enterprise systems.
Experience supporting technical delivery activities and documentation.
A University degree is required for this position.
Foundational understanding of CCaaS platforms and contact center architectures.

Exposure to agentic or AI‑enabled solutions, such as virtual agents, automation, or decision support.
Familiarity with how conversational experiences connect to backend systems and data.

Working knowledge of:
- Cloud concepts (preferably AWS)
- APIs and system integrations
- Basic troubleshooting and log analysis
Comfortable reading and contributing to architecture diagrams and technical flows.

Experience working in agile or hybrid delivery environments.
Strong collaboration skills with architects, engineers, and functional teams.
Detail‑oriented and delivery‑focused mindset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

Experience supporting CCaaS migrations or Amazon Connect implementations.
Exposure to agentic AI frameworks or automation platforms.
Financial services or regulated‑environment experience.
Familiarity with DevOps, CI/CD, or infrastructure‑as‑code concepts.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario $36.25 to $60.29

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply on accenture.wd103.myworkdayjobs.com About employer

More about this job

Responsibilities

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions by performing technical analysis and configuration. They bridge functional intent and technical execution by working with architects to translate requirements into implementable technical artifacts.

Requirements

Candidates must have 2–4 years of experience in a technical analyst or engineering support role with a university degree. Proficiency in CCaaS platforms, cloud concepts, and system integrations is required, along with strong collaboration and documentation skills.

Skills

CCaaS
Amazon Connect
Genesys
NICE
Agentic AI
Cloud Computing
AWS
Technical Analysis
System Integration
API Mapping
Data Flows
IVR
Technical Documentation
Agile
Troubleshooting
CRM

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
Genesys
NICE
Agentic AI
Cloud Environments
AWS
IVR
CRM
API
System Integration
Technical Architecture
Agile
Unit Testing
Defect Triage
SIT
UAT
Data Enablement
Technical Documentation
Digital Channels
Automation
Consulting
Financial Services
DevOps
CI/CD
Infrastructure-as-code
Technical Analysis
Platform Configuration
Workflow Design
Cloud Migration

Seniority

Entry level

Tools

Amazon Connect
AWS
APIs

Languages

English

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Work requirements

Jobs in Canada