Jobs in Canada

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Added 2 months ago
AA
Sr. Business Systems & Database Analyst
Almag Aluminum
Brampton, ON
- Full-time
…Information Technology Department the Sr. Business Systems & Database Analyst will assist with the planning, organizing, and optimizing the overall operation of business systems at ALMAG.…
Added 2 months ago
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Technical Lead/Solution Architect, Microsoft Dynamics 365
Deloitte
Vancouver, BC
- Full-time
Establish integration patterns (API-led, event-driven, middleware, etc.) aligned with enterprise standards.
Added 2 months ago
AK
Business Applications Analyst
AIM KENNY U-PULL
Laval, QC
- Full-time
We are seeking a highly analytical and technically skilled Business Applications & Data Analyst to develop, automate, and optimize business processes using Microsoft Power Platform and SQL…
Added 2 months ago
C
Quality Analyst Lead
CGI
Toronto, ON
- Full-time
This role is hybrid and requires you to be at our downtown Toronto office a minimum of 2 days per week, subject to change at any time
Added 2 months ago
Senior Analyst, Compliance Data & Automation
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 2 months ago
B
Technical Business Analyst
BBGC
Remote, Canada
- Remote
FTP/SFTP, XML, CSV, API, and middleware integration concepts.
Added 2 months ago
B
Analyst, Business Applications Services
Brookfield
Toronto, ON
- Full-time
We are seeking an Analyst, Application Services to join Brookfield in Toronto, ON. This position will join our Business Application Services (BAS) team providing production support for a…
Added 2 months ago
P
SOC Automation Engineer
Paymentus
Richmond Hill, ON
- Full-time
…our workflows, and write Python/PowerShell scripts to reduce analyst fatigue. If you have a background in incident response and a passion for automation (Torq experience is a huge plus!),…
Added 2 months ago
Director, AI & Data Science (Marketing Measurement & Effectiveness)
Artefact
Montreal, QC
…clicks stop meaning what they meant; the shelf turns into an API. Every senior marketing and commerce leader we talk to is asking the same two questions - am I still visible, and can I…
Added 2 months ago
JG
Business Analyst
J&M Group
Toronto, ON
- Contract
We are seeking an experienced **Business Analyst** to support a strategic **Property Management System (PMS) Modernization Program**, migrating from **Oracle Opera PMS to Opera Cloud**…
Added 2 months ago
KC
Power Platform Developer (contract)
KPMG Canada
Toronto, ON
- Contract
The candidate is required to travel 1-2 days per week to KPMG Downtown Toronto location
Added 2 months ago
C
Product Management Sr Analyst - Digital Platforms - AVP
Citi
Toronto, ON
- Full-time
Support the management of client demands across key digital platforms and solutions including Digital Onboarding, CitiDirect, file-based solutions, host-to-host connectivity, API…
Added 2 months ago
AI
Business Applications Analyst
American Iron and Metal
Laval, QC
- Full-time
We are seeking a highly analytical and technically skilled Business Applications & Data Analyst to develop, automate, and optimize business processes using Microsoft Power Platform and SQL…
Added 2 months ago
BP
Analyst, Business Applications Services
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
We are seeking an Analyst, Application Services to join Brookfield in Toronto, ON. This position will join our Business Application Services (BAS) team providing production support for a…
Added 2 months ago
BA
Analyst, Business Applications Services
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
We are seeking an Analyst, Application Services to join Brookfield in Toronto, ON. This position will join our Business Application Services (BAS) team providing production support for a…
Added 2 months ago
C
Quality Analyst (Python/ API Testing)
CGI
Halifax, NS
- Full-time
This is a full-time permanent opportunity based in Bedford, Nova Scotia, requiring four days per week onsite
Added 2 months ago
TI
Security Operations Engineer
Take-Two Interactive Software
Toronto, ON
- $77,000 CAD / year
- Full-time
Experience: 1–3 years of experience in a Security Engineering level role. Previous experience working as a Security Operations Center (SOC) analyst or IT support technician is a strong plus.
Added 2 months ago
M
Product Manager
Maximizer
Vancouver, BC
- Full-time
Choose the right acquisition method per source: API, SFTP or batch file, secure automated capture where no API exists, and a well-designed upload path as the fallback.
Added 2 months ago
R
Junior IT Workplace & Infrastructure Analyst
REXEL
Mississauga, ON
- $55,000 to $65,000 CAD / year
- Full-time
As the Junior IT Workplace & Infrastructure Analyst in Mississauga, ON your responsibilities include the following:
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Ottawa, ON
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Vancouver, BC
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Calgary, AB
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Montreal, QC
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
A
CCaaS Tech Consultant - Amazon Connect
Accenture
Toronto, ON
- Full-time
2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Added 2 months ago
PG
Sales Solution Lead - Payments & RTR
Peoples Group
Vancouver, BC · Toronto, ON · AB
- Full-time
This role will support a broad range of payment solutioning initiatives while playing a key role in helping clients navigate Canada's evolving payments landscape, including Real-Time Rail…

Accenture

CCaaS Tech Consultant - Amazon Connect

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Posting language: English
Posted: Aug 20, 2026

Original job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments. The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.

Assist with documenting AS‑IS and TO‑BE technical architectures, platform capabilities, and configuration dependencies.

Support CCaaS migration and modernization initiatives, including environment readiness and foundational setup.

Agentic AI & Automation Support

Support the documentation and implementation of agentic AI workflows, including:

Agent orchestration and hand‑offs

Intent recognition and conversation flows

Tool and system interactions (front‑ and back‑office)

Assist in defining technical workflows for pre‑identified agentic use cases, including data sources, integrations, and dependencies.

Work closely with architects and AI specialists to align agentic designs with platform and cloud constraints.

Integration & Data Enablement

Support analysis and documentation of system integrations between CCaaS platforms and enterprise systems (CRM, core banking, authentication, analytics).

Assist with API mapping, data flows, and dependency identification.

Contribute to technical input for security, resiliency, and operational considerations.

Delivery & Environment Support

Assist with cloud and environment setup activities in coordination with technical leads (e.g., AWS landing zones, connectivity, access).

Support build, configuration, unit testing, and defect triage.

Assist with SIT/UAT preparation and technical validation activities.

Documentation & Governance

Produce and maintain technical artifacts, including:

Technical workflows and diagrams

Integration inventories

Configuration and build notes

Ensure technical documentation aligns with internal delivery standards and agreed engagement scope.

Support risk, issue, and dependency tracking from a technical perspective.

Basic Qualifications:

2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.

Hands‑on exposure to contact center technologies, cloud platforms, or enterprise systems.

Experience supporting technical delivery activities and documentation.

A University degree is required for this position.

Foundational understanding of CCaaS platforms and contact center architectures.

Exposure to agentic or AI‑enabled solutions, such as virtual agents, automation, or decision support.

Familiarity with how conversational experiences connect to backend systems and data.

Working knowledge of:

Cloud concepts (preferably AWS)

APIs and system integrations

Basic troubleshooting and log analysis

Comfortable reading and contributing to architecture diagrams and technical flows.

Experience working in agile or hybrid delivery environments.

Strong collaboration skills with architects, engineers, and functional teams.

Detail‑oriented and delivery‑focused mindset.

English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

Experience supporting CCaaS migrations or Amazon Connect implementations.

Exposure to agentic AI frameworks or automation platforms.

Financial services or regulated‑environment experience.

Familiarity with DevOps, CI/CD, or infrastructure‑as‑code concepts.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time

employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $36.25 to $60.29

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More about this job

Responsibilities

The role involves supporting the design, build, and delivery of CCaaS and agentic AI solutions, bridging functional requirements and technical execution. Key tasks include configuring contact center platforms, documenting technical architectures, and managing system integrations.

Requirements

Candidates need 2-4 years of experience in technical analysis or engineering support with a university degree. Proficiency in cloud concepts (preferably AWS), CCaaS platforms, and AI-enabled solutions is required.

Skills

Amazon Connect
CCaaS
Agentic AI
Cloud Architecture
API Integration
Technical Analysis
IVR Configuration
AWS
Technical Documentation
Agile Methodology
System Integration
Troubleshooting
Conversation Flows
Unit Testing
Defect Triage
CRM Integration

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
CCaaS
Agentic AI
AWS
IVR
Cloud Computing
API
CRM
Technical Architecture
Agile
SIT
UAT
DevOps
CI/CD
Infrastructure-as-Code
Virtual Agents
Automation
Digital Channels
Routing
Queues
Financial Services
Technical Analysis
Integration Mapping
Landing Zones
Log Analysis

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Jobs in Canada