Jobs in Canada

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Added 2 months ago
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Senior Network Analyst
Ledcor
Vancouver, BC
- Full-time
As a Senior Network Analyst, you will be responsible for providing specific technical knowledge to maintain and support the overall network operations and participate in developing a…
Added 2 months ago
Finance and Equity Analyst - Rotational Program
Carta
Toronto, ON
As an Equity & Finance Analyst in our rotational ("RAMP") 12 month program, you'll work to:
Added 2 months ago
MT
Ethical Walls Analyst ( 18 month contract)
McCarthy Tétrault LLP
Toronto, ON
- Temporary
We are recruiting for an Ethical Walls Analyst to join our team in our Vancouver, Calgary or Toronto office. The successful candidate must have a minimum of 5 years of experience in legal,…
Added 2 months ago
Policy and Research Analyst
Government of Alberta
Edmonton, AB
As a Policy and Research Analyst, your role will include, but is not limited to:
Added 2 months ago
MT
Ethical Walls Analyst ( 18 month contract)
McCarthy Tétrault LLP
Vancouver, BC
- Temporary
We are recruiting for an Ethical Walls Analyst to join our team in our Vancouver, Calgary or Toronto office. The successful candidate must have a minimum of 5 years of experience in legal,…
Added 2 months ago
MT
Ethical Walls Analyst ( 18 month contract)
McCarthy Tétrault LLP
Calgary, AB
- Temporary
We are recruiting for an Ethical Walls Analyst to join our team in our Vancouver, Calgary or Toronto office. The successful candidate must have a minimum of 5 years of experience in legal,…
Added 2 months ago
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Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Preferred certifications: Microsoft Certified: Security Operations Analyst Associate, SC-200, AZ-500, Google Professional Cloud Security Engineer, CISSP, CISM, GIAC.
Added 2 months ago
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Oracle HCM System Specialist
Chartwell
Mississauga, ON
- Full-time
…Publisher/Bursting, Fast Formula, DFF – Flex Fields configurations, Security Console, ESS Scheduler, HCM Data Loader scripts, HSDL, E-Mail/Workflow Notifications & Transaction…
Added 2 months ago
Business Analyst - Halifax
Mariner
Halifax, NS
We are looking for an experienced Business Analyst to join our team for an onsite engagement in Halifax. In this role, you will work closely with business and technical stakeholders to…
Added 2 months ago
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Senior Financial Analyst
ZenaTech Inc.
Toronto, ON
- $105,000 to $135,000 CAD / year
- Full-time
…innovate and enhance customer inspection, monitoring, safety, security, compliance, and surveying…
Added 2 months ago
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Senior Payments Business Systems Analyst (EMPT - US)
CGI
Toronto, ON
- Full-time
This role is hybrid and requires you to be at our downtown Client office (Downtwon,Toronto) at a minimum 4 days per week subject to change at any time · Must have Skills:
Added 2 months ago
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Senior Analyst - Reactor Physics
Kinectrics
Toronto, ON
- Full-time
Added 2 months ago
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Enterprise Application Analyst
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
Reporting to the Manager, Enterprise Applications, the Enterprise Application Analyst will be responsible for the implementation, administration, maintenance, support and development of the…
Added 2 months ago
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Workday Analyst
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Workday Manager, the Workday Analyst plays a key role in supporting, maintaining, and enhancing Workday HCM, Absence, Benefits, Security, Recruiting, Talent, and HiredScore.
Added 4 months ago
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Analyst, Platform & Enablement
McAfee
Waterloo, ON · UNAVAILABLE, Ontario
- Full-time
We are seeking a Data Analyst to join the Analytics Architecture team within McAfee’s Analytics Platform & Enablement organization. In this role you will build, validate, and maintain the…
Added 2 months ago
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Junior IT Workplace & Infrastructure Analyst
REXEL
Mississauga, ON
- $55,000 to $65,000 CAD / year
- Full-time
As the Junior IT Workplace & Infrastructure Analyst in Mississauga, ON your responsibilities include the following:
Added 3 months ago
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Risk Analyst
Relay
Toronto, ON
- Full-time
Added 4 months ago
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Gestionnaire Principal - Cybersécurité & Gouvernance
Solotech Inc.
Montreal, QC
- Full-time
Added 5 months ago
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Senior Manager, Data Analysis & Audit Productivity
KPMG
Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Parry Sound, ON · Kingston, ON · Sault Ste. Marie, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Vaughan, ON · Waterloo, ON · Perth, ON · St. Catharines, ON · Swift Current, SK · Regina, SK · Saskatoon, SK · Vanderhoof, BC · Langley (District), BC · Prince George, BC · Fort St. John, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Burnaby, BC · Vancouver, BC · Quesnel, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Lethbridge, AB · ON · Langley, British Columbia · Kanata, Ontario
- Full-time
Coach, supervise and review the work of junior team members, including audit project coordinators, data analyst and the Central Data Support Team (includes data engineers, software…
Added 3 months ago
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Analyst, Corporate Finance
KPMG
Winnipeg, MB
- Full-time
Added 2 months ago
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Sr. Cyber Security Analyst - AI Security & Microsoft 365 Security
Trillium Health Partners
Mississauga, ON
- Full-time
Position: Sr. Cyber Security Analyst - AI Security & Microsoft 365 Security
Added 2 months ago
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Network Analyst-6 month contract
Central 1
Vancouver, BC
- $65 to $80 CAD / hour
- Full-time
We are seeking a highly skilled network analyst to join our team. Our network is highly complex and is the combination of a service provider and a traditional enterprise that supports…
Added 2 months ago
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Business Systems Analyst
University of Waterloo
Waterloo, ON
- Full-time
The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the…
Added 2 months ago
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CCaaS Tech Consultant - Amazon Connect
Accenture
Ottawa, ON
- Full-time
Contribute to technical input for security, resiliency, and operational considerations.
Added 2 months ago
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CCaaS Tech Consultant - Amazon Connect
Accenture
Vancouver, BC
- Full-time
Contribute to technical input for security, resiliency, and operational considerations.

Accenture

CCaaS Tech Consultant - Amazon Connect

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Posting language: English
Posted: Aug 20, 2026

Original job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments. The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.

Assist with documenting AS‑IS and TO‑BE technical architectures, platform capabilities, and configuration dependencies.

Support CCaaS migration and modernization initiatives, including environment readiness and foundational setup.

Agentic AI & Automation Support

Support the documentation and implementation of agentic AI workflows, including:

Agent orchestration and hand‑offs

Intent recognition and conversation flows

Tool and system interactions (front‑ and back‑office)

Assist in defining technical workflows for pre‑identified agentic use cases, including data sources, integrations, and dependencies.

Work closely with architects and AI specialists to align agentic designs with platform and cloud constraints.

Integration & Data Enablement

Support analysis and documentation of system integrations between CCaaS platforms and enterprise systems (CRM, core banking, authentication, analytics).

Assist with API mapping, data flows, and dependency identification.

Contribute to technical input for security, resiliency, and operational considerations.

Delivery & Environment Support

Assist with cloud and environment setup activities in coordination with technical leads (e.g., AWS landing zones, connectivity, access).

Support build, configuration, unit testing, and defect triage.

Assist with SIT/UAT preparation and technical validation activities.

Documentation & Governance

Produce and maintain technical artifacts, including:

Technical workflows and diagrams

Integration inventories

Configuration and build notes

Ensure technical documentation aligns with internal delivery standards and agreed engagement scope.

Support risk, issue, and dependency tracking from a technical perspective.

Basic Qualifications:

2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.

Hands‑on exposure to contact center technologies, cloud platforms, or enterprise systems.

Experience supporting technical delivery activities and documentation.

A University degree is required for this position.

Foundational understanding of CCaaS platforms and contact center architectures.

Exposure to agentic or AI‑enabled solutions, such as virtual agents, automation, or decision support.

Familiarity with how conversational experiences connect to backend systems and data.

Working knowledge of:

Cloud concepts (preferably AWS)

APIs and system integrations

Basic troubleshooting and log analysis

Comfortable reading and contributing to architecture diagrams and technical flows.

Experience working in agile or hybrid delivery environments.

Strong collaboration skills with architects, engineers, and functional teams.

Detail‑oriented and delivery‑focused mindset.

English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

Experience supporting CCaaS migrations or Amazon Connect implementations.

Exposure to agentic AI frameworks or automation platforms.

Financial services or regulated‑environment experience.

Familiarity with DevOps, CI/CD, or infrastructure‑as‑code concepts.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time

employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $36.25 to $60.29

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More about this job

Responsibilities

The role supports the design, build, and delivery of CCaaS and agentic AI solutions, bridging functional intent with technical execution. Key duties include configuring contact center platforms, documenting technical architectures, and managing system integrations with enterprise software.

Requirements

Candidates need 2-4 years of experience in technical analysis or engineering support with a university degree. Proficiency in cloud concepts, specifically AWS, and familiarity with CCaaS platforms and AI-enabled solutions are required.

Skills

Amazon Connect
CCaaS
Agentic AI
Technical Analysis
Cloud Architecture
API Mapping
IVR Configuration
System Integration
AWS
Technical Documentation
Unit Testing
Agile Methodology
Troubleshooting
Log Analysis
Conversation Flows
CRM Integration

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
CCaaS
Agentic AI
AWS
IVR
CRM
API
Cloud Computing
Technical Architecture
SIT
UAT
DevOps
CI/CD
Infrastructure-as-Code
Virtual Agents
Automation
Digital Channels
Routing
Queues
Financial Services
Agile
Hybrid Delivery
Technical Workflows
Data Flows
Landing Zones
Defect Triage
Enterprise Systems
Log Analysis
Technical Artifacts
Consulting

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Jobs in Canada