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Added 3 days ago
Microsoft Consultant
eSentire
Canada
…company’s Controlled Autonomy SecOps operating model pairs agentic AI operatives with engineered human-judgment controls, delivering expert-depth security outcomes at machine speed without…
Added 4 days ago
Management Consultant / Project Management - Edmonton (future opportunities - 2026)
Sia
Edmonton, AB
Full-time
…diverse industries. We are seeking an exceptional Management Consultant with a strong background in Project Management and experience in Consulting, Utilities, IT, or Oil &…
Added 4 days ago
Management Consultant / Project Management - Calgary (future opportunities - 2026)
Sia
Calgary, AB
Full-time
…diverse industries. We are seeking an exceptional Management Consultant with a strong background in Project Management and experience in Consulting, Utilities, IT, or Oil &…
Added 19 days ago
GitHub AI Consultant
Lantern
Edmonton, AB
Join Lantern’s Agentic Engineering team as a GitHub AI Consultant - helping enterprises transform how software gets built in the age of AI. You’ll lead engagements that span GitHub Copilot…
Added 19 days ago
GitHub AI Consultant
Lantern
Edmonton, AB · Greater Edmonton Metropolitan Area
Full-time
Join Lantern’s Agentic Engineering team as a GitHub AI Consultant - helping enterprises transform how software gets built in the age of AI. You’ll lead engagements that span GitHub Copilot…
Added 1 month ago
Staff Software Engineer – AI & Platform (Freelance)
Alygra
Canada
Contract
This is a senior individual-contributor role combining technical leadership, hands-on engineering, platform architecture and AI enablement.
Added 1 month ago
CCaaS Tech Consultant - Amazon Connect
Accenture
Ottawa, ON
Full-time
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic…
Added 1 month ago
CCaaS Tech Consultant - Amazon Connect
Accenture
Vancouver, BC
Full-time
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic…
Added 1 month ago
CCaaS Tech Consultant - Amazon Connect
Accenture
Calgary, AB
Full-time
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic…
Added 1 month ago
CCaaS Tech Consultant - Amazon Connect
Accenture
Montreal, QC
Full-time
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic…
Added 1 month ago
CCaaS Tech Consultant - Amazon Connect
Accenture
Toronto, ON
Full-time
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic…
Added 1 month ago
Staff Software Engineer – AI & Platform
Alygra Advisory
Remote, Canada
Full-time · Remote
This is a senior individual-contributor role combining technical leadership, hands-on engineering, platform architecture and AI enablement.
Added 2 months ago
Senior Solution Consultant
Genesys
ON · Ontario, Canada
Full-time
…customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps -…
Added 1 month ago
CCaaS Tech Consultant
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic…
Added 2 months ago
Management Consultant / Project Management - Edmonton (future opportunities - 2026)
Sia
Edmonton, AB
Full-time
…diverse industries. We are seeking an exceptional Management Consultant with a strong background in Project Management and experience in Consulting, Utilities, IT, or Oil &…
Added 2 months ago
Consultant, Modern Workplace Technology Consulting
BDO
Oakville, Ontario · Toronto, Ontario
Full-time
BDO Canada is currently seeking a replacement Consultant, Modern Workplace to join our Technology Consulting team in the Greater Toronto Area. BDO’s Modern Workplace Practice provides…
Added 1 month ago
Senior Consultant, Modern Workplace Technology Consulting
BDO
Toronto, ON · Oakville, ON
Full-time
BDO Canada is currently seeking a replacement Senior Consultant, Modern Workplace to join our Technology Consulting team in the Greater Toronto Area. BDO’s Modern Workplace Practice…
Added 11 days ago
Senior Consultant
ADAPTOVATE
Toronto, ON
Full-time
…real, combining strategic advisory with hands-on coaching and…
Added 3 months ago
Management Consultant
ADAPTOVATE
Toronto, ON
Full-time
…real, combining strategic advisory with hands-on coaching and enablement. We are a certified Great Place to Work, with a genuine commitment to the growth, development, and wellbeing of our…
Added 12 days ago
Senior Consultant Canada
ADAPTOVATE
Toronto, ON
Full-time
…real, combining strategic advisory with hands-on coaching and…
Added 12 days ago
Director, Value Creation Private Markets
OPTrust
Toronto, ON
Full-time
Private Markets Workflow Modernization and AI Enablement
Added 2 months ago
Automation Business Consultant (RPA+AI Projects)
Greenlight Consulting
Toronto, Ontario
$100,000 to $130,000 CAD / year
Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to…
Added 3 months ago
AI Enablement Consultant
MNP
Ottawa, Ontario · Toronto, Ontario
Full-time
At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. As an AI Consultant with MNP Digital Advisory, you will have the opportunity to gain hands-on…
Added 3 months ago
AI Enablement Consultant
MNP
Calgary, Alberta
Full-time
At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. As an AI Consultant with MNP Digital Advisory, you will have the opportunity to gain hands-on…
Added 3 months ago
Management Consultant / Project Management - Calgary (future opportunities - 2026)
Sia
Calgary, Alberta
Full-time
…diverse industries. We are seeking an exceptional Management Consultant with a strong background in Project Management and experience in Consulting, Utilities, IT, or Oil &…

Accenture

CCaaS Tech Consultant - Amazon Connect

Vancouver, BC, Canada

Job type: Full-time
Experience: 2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Posting language: English
Posted: Aug 20, 2026

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Applications open in a new tab.

Original job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments. The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.

Assist with documenting AS‑IS and TO‑BE technical architectures, platform capabilities, and configuration dependencies.

Support CCaaS migration and modernization initiatives, including environment readiness and foundational setup.

Agentic AI & Automation Support

Support the documentation and implementation of agentic AI workflows, including:

Agent orchestration and hand‑offs

Intent recognition and conversation flows

Tool and system interactions (front‑ and back‑office)

Assist in defining technical workflows for pre‑identified agentic use cases, including data sources, integrations, and dependencies.

Work closely with architects and AI specialists to align agentic designs with platform and cloud constraints.

Integration & Data Enablement

Support analysis and documentation of system integrations between CCaaS platforms and enterprise systems (CRM, core banking, authentication, analytics).

Assist with API mapping, data flows, and dependency identification.

Contribute to technical input for security, resiliency, and operational considerations.

Delivery & Environment Support

Assist with cloud and environment setup activities in coordination with technical leads (e.g., AWS landing zones, connectivity, access).

Support build, configuration, unit testing, and defect triage.

Assist with SIT/UAT preparation and technical validation activities.

Documentation & Governance

Produce and maintain technical artifacts, including:

Technical workflows and diagrams

Integration inventories

Configuration and build notes

Ensure technical documentation aligns with internal delivery standards and agreed engagement scope.

Support risk, issue, and dependency tracking from a technical perspective.

Basic Qualifications:

2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.

Hands‑on exposure to contact center technologies, cloud platforms, or enterprise systems.

Experience supporting technical delivery activities and documentation.

A University degree is required for this position.

Foundational understanding of CCaaS platforms and contact center architectures.

Exposure to agentic or AI‑enabled solutions, such as virtual agents, automation, or decision support.

Familiarity with how conversational experiences connect to backend systems and data.

Working knowledge of:

Cloud concepts (preferably AWS)

APIs and system integrations

Basic troubleshooting and log analysis

Comfortable reading and contributing to architecture diagrams and technical flows.

Experience working in agile or hybrid delivery environments.

Strong collaboration skills with architects, engineers, and functional teams.

Detail‑oriented and delivery‑focused mindset.

English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

Experience supporting CCaaS migrations or Amazon Connect implementations.

Exposure to agentic AI frameworks or automation platforms.

Financial services or regulated‑environment experience.

Familiarity with DevOps, CI/CD, or infrastructure‑as‑code concepts.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time

employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $36.25 to $60.29

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More about this job

Responsibilities

The role supports the design, build, and delivery of CCaaS and agentic AI solutions, bridging functional intent with technical execution. Key duties include configuring contact center platforms, documenting technical architectures, and managing system integrations with enterprise software.

Requirements

Candidates need 2-4 years of experience in technical analysis or engineering support with a university degree. Proficiency in cloud concepts, specifically AWS, and familiarity with CCaaS platforms and AI-enabled solutions are required.

Skills

Amazon Connect
CCaaS
Agentic AI
Technical Analysis
Cloud Architecture
API Mapping
IVR Configuration
System Integration
AWS
Technical Documentation
Unit Testing
Agile Methodology
Troubleshooting
Log Analysis
Conversation Flows
CRM Integration

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
CCaaS
Agentic AI
AWS
IVR
CRM
API
Cloud Computing
Technical Architecture
SIT
UAT
DevOps
CI/CD
Infrastructure-as-Code
Virtual Agents
Automation
Digital Channels
Routing
Queues
Financial Services
Agile
Hybrid Delivery
Technical Workflows
Data Flows
Landing Zones
Defect Triage
Enterprise Systems
Log Analysis
Technical Artifacts
Consulting

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