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Added 2 days ago
K
Director, Loss Mitigation Operations
KOHO
Remote, Canada
- $180,000 to $210,000 CAD / year
- Full-time
- Remote
We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend…
Added 4 days ago
FF
Senior Penetration Tester
Forward Financing
Remote, Canada
- $145,000 to $183,000 USD / year
- Full-time
- Remote
Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a…
Added 8 days ago
X
Senior Full Stack Developer
xMentium
Remote, Canada
- Full-time
- Remote
We work across industries, including media and entertainment, oil and gas, manufacturing, real estate, financial services, and enterprise AI transformation more broadly, helping customers…
Added 9 days ago
TD
Director, Delivery CX AI
TELUS Digital
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
…service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA…
Added 11 days ago
WT
Intern, Client Experience Strategy & Operations
Wealthsimple Technologies
Remote, Canada
- $44,000 to $52,000 CAD / year
- Internship
- Remote
During your internship, you will have the opportunity to contribute to projects that are changing the landscape of financial services for Canadians. You will be on a team that supports your…
Added 12 days ago
MA
AI Architech
Meeru AI Inc
Remote, Canada
- Other
- Remote
…finance and accounting teams operate. We connect to enterprise financial systems - ERPs, CRMs, billing platforms, HRIS - and apply machine learning to turn fragmented operational data into…
Added 15 days ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 15 days ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 15 days ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 15 days ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 15 days ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 17 days ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 17 days ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 17 days ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 17 days ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 17 days ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 17 days ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…efforts and technical execution for complex AI/ML applications in financial services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will…
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…efforts and technical execution for complex AI/ML applications in financial services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will…
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…efforts and technical execution for complex AI/ML applications in financial services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will…
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…efforts and technical execution for complex AI/ML applications in financial services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will…
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…efforts and technical execution for complex AI/ML applications in financial services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will…
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Experience in the banking or financial services industry, including familiarity with regulatory compliance frameworks.
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Experience in the banking or financial services industry, including familiarity with regulatory compliance frameworks.
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Experience in the banking or financial services industry, including familiarity with regulatory compliance frameworks.

Accenture

CCaaS Tech Lead

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 7+ years of experience in technical delivery, solution architecture, or engineering leadership roles.
Posting language: English
Posted: Aug 4, 2026

Original job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The Technical Lead is responsible for end‑to‑end technical leadership across contact center modernization and agentic AI engagements, shaping solution architecture, guiding technical delivery, and ensuring scalable, secure, and resilient implementations.

This role leads the technical workstream across CCaaS platforms, cloud infrastructure, agentic AI workflows, and enterprise integrations, working closely with Delivery Leads, Functional Leads, Architects, and client IT stakeholders. The Technical Lead plays a pivotal role in moving engagements from discovery and design through build, deployment, and value realization.

Key Responsibilities

Technical Leadership & Architecture

Own and shape the technical architecture for CCaaS and agentic solutions, aligned to client technology standards and transformation goals.
Define TO‑BE technical architecture and solution blueprints, covering platform, cloud, integration, security, and analytics considerations.
Provide technical direction across CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) and supporting AWS services.

CCaaS Platform Leadership

Lead the design and implementation of CCaaS capabilities, including:
- Call routing, IVR, queues, and contact flows
- Digital channels and omnichannel orchestration
- Reporting, analytics, and quality management
Guide CCaaS migrations and modernization initiatives, including platform configuration, environment setup, and cutover planning.
Agentic AI & Automation Leadership

Lead the technical design of agentic AI solutions, including:
- Agent orchestration and multi‑agent patterns
- Conversation flows, intent handling, and context management
- Integration of agents with front‑ and back‑office systems
Translate agentic use‑case designs into production‑ready technical workflows, identifying dependencies, risks, and scalability constraints.
Integration, Cloud & Security

Own the technical approach for system integrations between CCaaS platforms and enterprise systems (CRM, core platforms, authentication, data services).
Guide cloud setup and architecture (e.g., AWS landing zone alignment, connectivity, access, resiliency).
Ensure solutions meet security, compliance, and operational resilience requirements, particularly in regulated environments.

Delivery Oversight & Team Leadership

Provide day‑to‑day technical leadership to Technical Associates and engineers, reviewing designs, configurations, and build outputs.
Support and guide build, testing (SIT/UAT), deployment, and hypercare activities.
Proactively manage technical risks, dependencies, and trade‑offs.

Stakeholder & Governance Engagement

Act as the primary technical point of contact for client IT and architecture stakeholders.
Support executive‑level discussions with clear articulation of technical options, implications, and recommendations.
Ensure adherence to internal delivery standards, governance, and best practices.

Basic Qualifications

7+ years of experience in technical delivery, solution architecture, or engineering leadership roles.
Proven experience leading CCaaS or contact center transformation initiatives.
Strong background in cloud‑based architectures and enterprise integrations.
A University degree is required for this position.
Deep understanding of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) and contact center architectures.
Hands‑on experience with or strong exposure to agentic AI, conversational AI, or automation solutions.
Ability to design and scale agentic workflows that integrate with enterprise systems.
Strong knowledge of:
- Cloud platforms (preferably AWS)
- APIs, event‑driven architectures, and integration patterns
- Security, identity, and access management concepts
Comfortable translating architecture into executable designs and guiding teams through implementation.

Experience leading teams in agile or hybrid delivery models.
Strong communication and stakeholder management skills.
Ability to balance strategic architecture decisions with hands‑on delivery oversight.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have

Experience in financial services or regulated environments.
Exposure to large‑scale CCaaS migrations from legacy platforms.
Experience with agentic AI frameworks or managed AI services.
Prior consulting or SI delivery experience.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $108,800 to $220,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end technical architecture and delivery for contact center modernization and agentic AI engagements. Oversee the design and implementation of CCaaS platforms, cloud infrastructure, and enterprise integrations to ensure scalable and secure solutions.

Requirements

Requires 7+ years of experience in technical delivery or solution architecture with a deep understanding of CCaaS platforms and cloud-based architectures. A university degree and hands-on exposure to agentic or conversational AI are required.

Skills

CCaaS
Agentic AI
Solution Architecture
AWS
Amazon Connect
Genesys
NICE
Cloud Infrastructure
Enterprise Integration
Conversational AI
API Design
Event-Driven Architecture
Stakeholder Management
Agile Methodology
Technical Leadership
Omnichannel Orchestration

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Agentic AI
Amazon Connect
Genesys
NICE
AWS
Cloud Architecture
IVR
Omnichannel
Conversational AI
API
Event-Driven Architecture
SIT
UAT
CRM
Identity and Access Management
Agile
Hybrid Delivery
Contact Center Modernization
Solution Blueprint
Enterprise Integration
Technical Lead
Digital Transformation
AWS Landing Zone
Agent Orchestration
Intent Handling
Context Management
Financial Services
Consulting
SI Delivery

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