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Added 8 mins ago
S
Member of Technical Staff - Fullstack AI Engineer (Toronto)
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Toronto, ON
- Full-time
…failures, access tools and context, and communicate with the application. You'll also build the React and Next.js experiences that give users visibility and control over that…
Added 22 mins ago
SM
Clinical Coordinator – St. Albert, AB
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St. Albert, AB
- Full-time
We believe exceptional people deserve exceptional support:
Added 22 mins ago
AH
Registered Nurse
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Red Deer, AB
- Part-time
…are currently recruiting for our medical inpatient program to support increased seasonal patient capacity. We care for a vast inpatient population with complex and diverse medical needs. In…
Added 22 mins ago
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Independent Contractor - Home Support Proprietor (Caregiver)
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Red Deer, AB
- Full-time
Home Support Proprietor (Caregiver) – Complex Needs & Behavioural Support
Added 22 mins ago
B
Maintenance and Renovations Specialist
Boardwalk
AB · Edmonton, AB
- Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 22 mins ago
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IT Customer Support II
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AB · Greater Edmonton Metropolitan Area
- Temporary
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other…
Added 22 mins ago
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Receiving Associate Part-Time (4pm-12am Shift))- 7064 Westend
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AB · Edmonton, AB
- Part-time
…picking orders when assigned, utilizing the Order Fulfillment Application to get details on orders that need to be picked. Associates in this role must be able to use the store…
Added 22 mins ago
AH
Licensed Practical Nurse
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AB · Edmonton, AB
- Full-time
…LPNs and HCAs of Alberta (CLHA). Current Basic Cardiac Life Support - Health Care Provider…
Added 38 mins ago
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Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
Support annual compensation processes, including merit, bonus, incentive plans, eligibility, calculations, and compensation statements
Added 53 mins ago
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PHYSIOTHERAPIST – TORONTO, ON
PhysioPlus Health Group
Toronto, ON
- Full-time
…business and move into a leadership role. We’ll give you the support and the tools you need to help you…
Added 53 mins ago
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Senior Financial Analyst
Canadian Blood Services
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- Full-time
…identify opportunities for sustainable cost optimization, and support strategic priorities through effective budgeting, forecasting, and…
Added 53 mins ago
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…the Manager delivers financial and operational insights that support organizational performance, resource stewardship, and evidence-based decision-making. The role also strengthens…
Added 53 mins ago
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Registered Practical Nurse - Med/Surg
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Alliston, ON
- Part-time
Excellence - We support a culture of distinction
Added 53 mins ago
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Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
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Added 53 mins ago
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Registered Nurse - Med/Surg
Stevenson Memorial Hospital
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- Internship
Excellence - We support a culture of distinction
Added 53 mins ago
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Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
Excellence - We support a culture of distinction
Added 53 mins ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Excellence - We support a culture of distinction
Added 53 mins ago
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Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
Excellence - We support a culture of distinction
Added 53 mins ago
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
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Excellence - We support a culture of distinction
Added 53 mins ago
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Cashier Team Member (Front End Service) - Part Time
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Ottawa, ON
- Part-time
Provides support as a member of the Customer Service & E-Commerce team to include assisting customers during the check-out process, performing all cash register functions, bagging…
Added 53 mins ago
SM
Registered Respiratory Therapist
Stevenson Memorial Hospital
Alliston, ON
- Internship
Excellence - We support a culture of distinction
Added 53 mins ago
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Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Excellence - We support a culture of distinction
Added 53 mins ago
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Physiotherapist - Full Time
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Excellence - We support a culture of distinction
Added 53 mins ago
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Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Excellence - We support a culture of distinction
Added 53 mins ago
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Cast Member - Seasonal
Cineplex
Chatham-Kent, ON · GLX Chatham
- Part-time
We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are…

Accenture

Consulting Manager - Utilities Customer Experience and Transformation

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Posting language: English
Posted: Oct 1, 2026

Original job description

We Are:

Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, customer demand-side programs (DSM), energy transition, and digital innovation.

Our Utilities Customer practice is a dedicated industry team with established client relationships and access to Accenture’s North American utilities portfolio, drawing on precedent and delivery assets from programs at a scale few individual markets produce.

You Are:

As a trusted advisor, you will help clients navigate the shifting energy landscape, from evolving customer expectations to the growing importance of decarbonization, electrification, and demand-side management programs. You’ll play a leading role in designing and implementing strategies that enhance customer engagement, optimize operational performance, and enable the transition to a more sustainable energy future.

You will build depth within a single industry rather than across unrelated sectors, and you will contribute to the growth of the practice as well as to the delivery of its work.

The Work:

Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition and demand-side management initiatives.
Work across the meter-to-cash lifecycle, from service requests and metering through billing, payments, credit and collections, and advise on how customer information systems support it.
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including energy efficiency, electrification, and distributed energy solutions.
Leverage analytics, customer insights, and artificial intelligence to identify opportunities for improving customer experience, reducing cost to serve, and advancing energy efficiency goals.
Build and grow client relationships at the director and vice-president level, contributing to proposals, client pursuits, and thought leadership in areas such as customer innovation, energy transition, and energy efficiency.
Mentor and guide team members, fostering excellence in business process design and stakeholder management.

Here’s What You’ll Need:

Fluent in French speaking and writing, including client workshops and written deliverables.
5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Experience in Meter-to-Cash, customer operations, or utility program design.
Working knowledge of the platforms supporting utility customer functions, such as Oracle Customer Care and Billing, Oracle Customer to Meter, SAP for Utilities, S/4HANA Utilities, Salesforce, or comparable customer information and customer relationship environments. Experience of a system replacement or major upgrade is an asset.
Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy.
An informed perspective on the application of artificial intelligence within a regulated customer function, and ideally practical experience applying it.
Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs. Familiarity with the Canadian regulatory environment, including the Régie de l’énergie and the Ontario Energy Board, is an asset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $108,800 to $220,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead and advise clients on customer transformation, digital strategy, and operational improvements within the utilities sector. Build and maintain senior-level client relationships while mentoring team members to deliver complex energy transition and demand-side management programs.

Requirements

Requires 5+ years of experience in the utilities industry with a focus on customer operations or business process design. Candidates must be fluent in French and English and possess working knowledge of utility-specific platforms like Oracle or SAP.

Skills

Management Consulting
Utilities Industry
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand-side Management
Business Process Design
Stakeholder Management
Artificial Intelligence
Customer Operations
Strategic Planning
Data Analytics
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Management Consulting
Utilities
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand Side Management
Business Process Design
Oracle Customer Care and Billing
SAP for Utilities
S/4HANA Utilities
Salesforce
Artificial Intelligence
Electrification
Energy Efficiency
Customer Information Systems
Regulatory Environment
Régie de l’énergie
Ontario Energy Board
Strategy
Client Pursuits
Thought Leadership
Stakeholder Management
Digital Customer Strategy
Distributed Energy Solutions

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