Jobs in Canada

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Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 4 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 6 hours ago
RB
Director, Corporate Engagement and Internal Identity
Royal Bank of Canada
Toronto, ON
- Full-time
The Director, Corporate Engagement and Internal Identity is accountable for shaping and executing RBC Royal Trust's internal communications strategy (including client facing) in service of…
Added 6 hours ago
RB
Director, Central Funding & Equities Financial Control
Royal Bank of Canada
Toronto, ON
- Full-time
The Director, Central Funding & Equities Financial Control is a key leader in the Wholesale Financial Control team, responsible for managing a team of accounting professionals to provide…
Added 7 hours ago
H
Business Partner - SHA-Provincial-Transformation Mgmt Off DIR
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Must have license/be a member in good standing of approp
Added 7 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 14 hours ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
Fedcap Canada plays an integral role in Ontario's Employment Services Transformation as a Service System Manager (SSM). Working in partnership with Service Providers, employers, government…
Added 14 hours ago
M
Director - Engineering
Mace
Toronto, ON
- Full-time
…more about our purpose, culture, and priorities, visit our strategy…
Added 14 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 14 hours ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director
EY
Toronto, ON
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 15 hours ago
T
Manager, Investments - Tangerine
Tangerine
Toronto, ON
- Full-time
The Manager of Tangerine Investments reports directly to the Director, Investment & Deposit Front Line Sales and will lead a team of Investment Fund Associates. The Manager is responsible…
Added 15 hours ago
Director, Insured Services and Compensation Design
Government of Alberta
AB
Job Title: Director, Insured Services and Compensation Design
Added 15 hours ago
K
Director, Lifecycle & Organic Growth
KOHO
Remote, Canada
- Full-time
- Remote
…media, and every message they get from us after they sign up. As Director, Lifecycle & Organic Growth, you'll set the strategy for both and lead the teams that deliver it. On the Lifecycle…
Added 16 hours ago
M
Director, Patient Support Program Operations
McKesson
Mississauga, ON
- Full-time
Work Arrangement: This is a hybrid position requiring candidates to work on-site at least 2 days per week at our office in Mississauga
Added 16 hours ago
FS
Manager, Commercial Strategy
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Works with the Director, Commercial Strategy and Program Delivery to interpret the Enterprise strategy and translate it into a Commercial strategy.
Added 16 hours ago
Managing Director and Head, Scotia iTRADE
Scotiabank
Toronto, ON
Shape the next evolution of the Scotia iTRADE client proposition, championing digital innovation, technology-enabled transformation, product strategy, and partnerships that enhance the…
Added 16 hours ago
R
VP, People
Rewind
Remote, Canada
- Full-time
- Remote
Set and evolve Rewind's people strategy in support of company goals, growth plans, and long-term sustainability.
Added 18 hours ago
IP
Director, Indigenous Partnerships and Strategic Transformation
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Location: Vancouver Head Office (hybrid – one day per week in office)
Added 18 hours ago
AC
Manager, Air Canada Maintenance Business Transformation
Air Canada
Dorval, QC
- Full-time
Provide support to the Director, Business Transformation, specifically, serves as a sounding board for ideas and transformation strategy development and deployment.
Added 19 hours ago
GI
Business Transformation Director
GRAITEC Italy
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We
Added 19 hours ago
M
Director - Engineering
Mace
Toronto, ON
- Full-time
…more about our purpose, culture, and priorities, visit our strategy…
Added 19 hours ago
Manager, Investments - Tangerine
Scotiabank
ON · Toronto, ON
The Manager of Tangerine Investments reports directly to the Director, Investment & Deposit Front Line Sales and will lead a team of Investment Fund Associates. The Manager is responsible…
Added 19 hours ago
SL
Director, Strategy & Transformation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This is a high-visibility strategy role supporting the SVP, Chief Experience, Digital and AI Officer and Chief Information Officer and the broader leadership team on high-priority questions…
Added 20 hours ago
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
The position works closely with the Executive Director, Information Technology as executive sponsor and strategic lead to ensure CRM priorities, decisions, and outcomes align with…

Accenture

Consulting Manager - Utilities Customer Experience and Transformation

Montreal, QC, Canada

Full-time

Apply on accenture.wd103.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Posting language: English
Posted: Oct 1, 2026

Original job description

We Are:

Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, customer demand-side programs (DSM), energy transition, and digital innovation.

Our Utilities Customer practice is a dedicated industry team with established client relationships and access to Accenture’s North American utilities portfolio, drawing on precedent and delivery assets from programs at a scale few individual markets produce.

You Are:

As a trusted advisor, you will help clients navigate the shifting energy landscape, from evolving customer expectations to the growing importance of decarbonization, electrification, and demand-side management programs. You’ll play a leading role in designing and implementing strategies that enhance customer engagement, optimize operational performance, and enable the transition to a more sustainable energy future.

You will build depth within a single industry rather than across unrelated sectors, and you will contribute to the growth of the practice as well as to the delivery of its work.

The Work:

Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition and demand-side management initiatives.
Work across the meter-to-cash lifecycle, from service requests and metering through billing, payments, credit and collections, and advise on how customer information systems support it.
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including energy efficiency, electrification, and distributed energy solutions.
Leverage analytics, customer insights, and artificial intelligence to identify opportunities for improving customer experience, reducing cost to serve, and advancing energy efficiency goals.
Build and grow client relationships at the director and vice-president level, contributing to proposals, client pursuits, and thought leadership in areas such as customer innovation, energy transition, and energy efficiency.
Mentor and guide team members, fostering excellence in business process design and stakeholder management.

Here’s What You’ll Need:

Fluent in French speaking and writing, including client workshops and written deliverables.
5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Experience in Meter-to-Cash, customer operations, or utility program design.
Working knowledge of the platforms supporting utility customer functions, such as Oracle Customer Care and Billing, Oracle Customer to Meter, SAP for Utilities, S/4HANA Utilities, Salesforce, or comparable customer information and customer relationship environments. Experience of a system replacement or major upgrade is an asset.
Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy.
An informed perspective on the application of artificial intelligence within a regulated customer function, and ideally practical experience applying it.
Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs. Familiarity with the Canadian regulatory environment, including the Régie de l’énergie and the Ontario Energy Board, is an asset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $108,800 to $220,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply on accenture.wd103.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead and advise clients on customer transformation, digital strategy, and operational improvements within the utilities sector. Build and maintain senior-level client relationships while mentoring team members to deliver complex energy transition and demand-side management programs.

Requirements

Requires 5+ years of experience in the utilities industry with a focus on customer operations or business process design. Candidates must be fluent in French and English and possess working knowledge of utility-specific platforms like Oracle or SAP.

Skills

Management Consulting
Utilities Industry
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand-side Management
Business Process Design
Stakeholder Management
Artificial Intelligence
Customer Operations
Strategic Planning
Data Analytics
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Management Consulting
Utilities
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand Side Management
Business Process Design
Oracle Customer Care and Billing
SAP for Utilities
S/4HANA Utilities
Salesforce
Artificial Intelligence
Electrification
Energy Efficiency
Customer Information Systems
Regulatory Environment
Régie de l’énergie
Ontario Energy Board
Strategy
Client Pursuits
Thought Leadership
Stakeholder Management
Digital Customer Strategy
Distributed Energy Solutions

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Jobs in Canada