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Added 28 mins ago
FL
Licensed Insolvency Trustee
Fuller Landau LLP
Toronto, ON
- Full-time
Job title: Manager/Senior Manager, Consumer Insolvency (Licensed Insolvency Trustee)
Added 28 mins ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…Emergency Procedures, Infection Control, OTIMROEPMQ Standards of Practice,…
Added 28 mins ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…Emergency Procedures, Infection Control, OTIMROEPMQ Standards of Practice,…
Added 28 mins ago
JG
AI Lead Architect
J&M Group
Canada
- Contract
Hands-on manager / AI lead for engineering and architecture, building high stake MVP for wildfire prevention along Utilities transmission lines in client,
Added 28 mins ago
ET
Senior Clinical Project Manager - Gene Therapy Clinical Trials
Elpida Therapeutics
Canada
- Contract
…need. We are seeking an organized, proactive Clinical Project Manager with clinical trial experience to join our growing…
Added 28 mins ago
TI
Practice Manager for a brand new IVF center - St Johns, NFL, Canada
The IVF Guide
St. John's, NL
- Full-time
Practice Manager for new IVF Centre, NFL, Canada
Added 29 mins ago
SM
Occupational Health Nurse, Abilities and Health
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Abilities and Health, WHSW, the OHN will work with a multi-disciplinary team to provide care to healthcare workers and to promote a culture of safety at Unit…
Added 29 mins ago
FH
Registered Nurse ICU - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in…
Added 29 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Niagara Falls, ON
- Full-time
…providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 43 mins ago
UO
Coordinator, Student Development
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Educational Integration, the Coordinator, Student Development is responsible for leading the design, coordination, implementation, and evaluation of…
Added 44 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 44 mins ago
TI
Mapping Technician
Teranet Inc.
Toronto, ON
- Full-time
…also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and…
Added 58 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 58 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Primary Health Care is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province's healthcare goals. Reporting to the…
Added 58 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 58 mins ago
Nurse 2 - Urgent Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 58 mins ago
Registered Nurse (N2) - AS6 Medicine Clinical Teaching Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the REGISTERED…
Added 59 mins ago
Clinical Nurse Educator - Public Health (Early Years)
Nova Scotia Health and IWK Health
Sydney, NS
Reporting to the Manager, Interprofessional Practice and Learning, Eastern Zone, the Clinical Nurse Educator (CNE) is responsible (in collaboration with key stakeholders) for the…
Added 1 hour ago
OR
Senior Specialist, Dealer Support- Bilingual
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Senior Specialist, Dealer Support- Bilingual. Reporting to the Manager, CS & Dealer Support Contact Centre Operations and Training, this role is responsible for…
Added 1 hour ago
Head of Web Strategy and Services
Asana
Vancouver, BC
We’re looking for a Manager, Growth Marketing (Head of Web Strategy & Services) to join our team in Vancouver and own asana.com as our front door and as a measurable driver of web…
Added 1 hour ago
WO
Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices;…
Added 1 hour ago
BT
Manager, Valuations & Corporate Finance (CBV, CPA)
Baker Tilly Canada
Toronto, ON
- Full-time
We are looking for a Manager, Valuations & Corporate Finance to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 1 hour ago
WO
Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices;…
Added 1 hour ago
HR
Registered Nurse, Medical Imaging
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Location: Humber River Health, Wilson SiteLabour Group: ONAReporting Relationship: Manager, Medical ImagingHourly Rate: $41.15-$58.98
Added 1 hour ago
TO
Registered Nurse RN- Nurse Manager- Part time N shift
THE ONEILL CENTRE
Hamilton, ON
- Part-time
…equivalent of a certificate of registration authorizing independent practice in Ontario as of right exemption Bill…

Accenture

Consulting Manager - Utilities Customer Experience and Transformation

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Posting language: English
Posted: Oct 1, 2026

Original job description

We Are:

Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, customer demand-side programs (DSM), energy transition, and digital innovation.

Our Utilities Customer practice is a dedicated industry team with established client relationships and access to Accenture’s North American utilities portfolio, drawing on precedent and delivery assets from programs at a scale few individual markets produce.

You Are:

As a trusted advisor, you will help clients navigate the shifting energy landscape, from evolving customer expectations to the growing importance of decarbonization, electrification, and demand-side management programs. You’ll play a leading role in designing and implementing strategies that enhance customer engagement, optimize operational performance, and enable the transition to a more sustainable energy future.

You will build depth within a single industry rather than across unrelated sectors, and you will contribute to the growth of the practice as well as to the delivery of its work.

The Work:

Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition and demand-side management initiatives.
Work across the meter-to-cash lifecycle, from service requests and metering through billing, payments, credit and collections, and advise on how customer information systems support it.
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including energy efficiency, electrification, and distributed energy solutions.
Leverage analytics, customer insights, and artificial intelligence to identify opportunities for improving customer experience, reducing cost to serve, and advancing energy efficiency goals.
Build and grow client relationships at the director and vice-president level, contributing to proposals, client pursuits, and thought leadership in areas such as customer innovation, energy transition, and energy efficiency.
Mentor and guide team members, fostering excellence in business process design and stakeholder management.

Here’s What You’ll Need:

Fluent in French speaking and writing, including client workshops and written deliverables.
5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Experience in Meter-to-Cash, customer operations, or utility program design.
Working knowledge of the platforms supporting utility customer functions, such as Oracle Customer Care and Billing, Oracle Customer to Meter, SAP for Utilities, S/4HANA Utilities, Salesforce, or comparable customer information and customer relationship environments. Experience of a system replacement or major upgrade is an asset.
Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy.
An informed perspective on the application of artificial intelligence within a regulated customer function, and ideally practical experience applying it.
Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs. Familiarity with the Canadian regulatory environment, including the Régie de l’énergie and the Ontario Energy Board, is an asset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $108,800 to $220,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead and advise clients on customer transformation, digital strategy, and operational improvements within the utilities sector. Build and maintain senior-level client relationships while mentoring team members to deliver complex energy transition and demand-side management programs.

Requirements

Requires 5+ years of experience in the utilities industry with a focus on customer operations or business process design. Candidates must be fluent in French and English and possess working knowledge of utility-specific platforms like Oracle or SAP.

Skills

Management Consulting
Utilities Industry
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand-side Management
Business Process Design
Stakeholder Management
Artificial Intelligence
Customer Operations
Strategic Planning
Data Analytics
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Management Consulting
Utilities
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand Side Management
Business Process Design
Oracle Customer Care and Billing
SAP for Utilities
S/4HANA Utilities
Salesforce
Artificial Intelligence
Electrification
Energy Efficiency
Customer Information Systems
Regulatory Environment
Régie de l’énergie
Ontario Energy Board
Strategy
Client Pursuits
Thought Leadership
Stakeholder Management
Digital Customer Strategy
Distributed Energy Solutions

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