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Added 28 mins ago
WC
(CAN) Cashier
Walmart Canada
AB · Edmonton, AB
- Full-time
Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
Added 43 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Kingston, ON
- Part-time
Benefits and perks that make life better, including an Employee Assistance Program, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
Added 58 mins ago
FK
Line Cook
Fresh Kitchen + Juice Bar
Toronto, ON
- Part-time
…dental, massage, mental health resources, employee assistance program and more</li><li>Growth & learning opportunities - Consistent training on various topics to support continuous…
Added 1 hour ago
MP
Senior Job Coach
MANITOBA POSSIBLE SERVICES INC.
Thompson, MB
- $41,649 to $49,820 CAD / year
- Full-time
A Senior Job Coach. In consultation with the Program Manager, you will participate in all aspects of planning and provision of the various projects/programs. You are responsible for…
Added 1 hour ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
Email and nurture engagement, and program-influenced revenue.
Added 1 hour ago
GA
DISHWASHER - GRETA YYZ
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- Internship
Report equipment issues, maintenance needs, or safety concerns to the Kitchen Manager or Supervisor promptly.
Added 1 hour ago
BH
Registered Nurse - Nursing Resource Team
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Added 1 hour ago
BH
Registered Nurse - Hemodialysis
Bariza Health
Toronto, ON
- Full-time
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Bariza Health
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BH
Registered Practical Nurse
Bariza Health
Toronto, ON
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Added 1 hour ago
M
Public Safety Communication Officer
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- Part-time
Medacom Atlantic provides a 10-week paid training program that instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. If you are…
Added 1 hour ago
Business Systems Analyst - Transfer Agency Operations
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Toronto, ON
…fund accounting, custody, and the flow of data between the manager, fund accountant, custodian, and transfer…
Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - Carrefour de L'Estrie
Groupe Dynamite
Sherbrooke, QC
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
BP
Category Manager, Non-Produce
Bondi Produce and Specialty Foods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…eggs, and selected frozen - into a $30M+ business. As Category Manager, Non-Produce, you will own that mandate as a P&L, with the authority to determine the assortment, negotiate supplier…
Added 2 hours ago
SC
Sales Associate
Staples Canada
Courtenay, BC
- Full-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 2 hours ago
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General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
- Full-time
At Groundworks, we invest in people who are ready to lead, grow, and make an impact. Our Branch Manager Training Program (BMTP) is a six-month immersive development experience designed to…
Added 2 hours ago
R
Department Manager
RONA
Calgary, AB
- Full-time
A comprehensive training program for all new hires
Added 2 hours ago
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Manager, Financing Solutions
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Regina, SK
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Added 2 hours ago
PO
Joiner / Carpenter in the factory
ProFab Ontario
Vallée-Jonction, QC
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Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
Added 2 hours ago
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Security Supervisor
Starwood Hotels
Mayfair, SK
- Full-time
Supporting the Security Manager and Director of Security & Safety, you’ll oversee daily operations, coordinate team activity, manage incidents, and ensure compliance with safety standards,…
Added 2 hours ago
PC
Human Resources Consultant
Protak Consulting Group Inc.
Ottawa, ON
- Full-time
Provide support to HR Manager in updating policies, directives, guides and tools related to the corporate staffing program
Added 2 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
SC
Meat - Certified Meat Cutter TF - Part time
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…

Accenture

Consulting Manager - Utilities Customer Experience and Transformation

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Posting language: English
Posted: Oct 1, 2026

Original job description

We Are:

Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, customer demand-side programs (DSM), energy transition, and digital innovation.

Our Utilities Customer practice is a dedicated industry team with established client relationships and access to Accenture’s North American utilities portfolio, drawing on precedent and delivery assets from programs at a scale few individual markets produce.

You Are:

As a trusted advisor, you will help clients navigate the shifting energy landscape, from evolving customer expectations to the growing importance of decarbonization, electrification, and demand-side management programs. You’ll play a leading role in designing and implementing strategies that enhance customer engagement, optimize operational performance, and enable the transition to a more sustainable energy future.

You will build depth within a single industry rather than across unrelated sectors, and you will contribute to the growth of the practice as well as to the delivery of its work.

The Work:

Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition and demand-side management initiatives.
Work across the meter-to-cash lifecycle, from service requests and metering through billing, payments, credit and collections, and advise on how customer information systems support it.
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including energy efficiency, electrification, and distributed energy solutions.
Leverage analytics, customer insights, and artificial intelligence to identify opportunities for improving customer experience, reducing cost to serve, and advancing energy efficiency goals.
Build and grow client relationships at the director and vice-president level, contributing to proposals, client pursuits, and thought leadership in areas such as customer innovation, energy transition, and energy efficiency.
Mentor and guide team members, fostering excellence in business process design and stakeholder management.

Here’s What You’ll Need:

Fluent in French speaking and writing, including client workshops and written deliverables.
5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Experience in Meter-to-Cash, customer operations, or utility program design.
Working knowledge of the platforms supporting utility customer functions, such as Oracle Customer Care and Billing, Oracle Customer to Meter, SAP for Utilities, S/4HANA Utilities, Salesforce, or comparable customer information and customer relationship environments. Experience of a system replacement or major upgrade is an asset.
Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy.
An informed perspective on the application of artificial intelligence within a regulated customer function, and ideally practical experience applying it.
Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs. Familiarity with the Canadian regulatory environment, including the Régie de l’énergie and the Ontario Energy Board, is an asset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $108,800 to $220,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead and advise clients on customer transformation, digital strategy, and operational improvements within the utilities sector. Build and maintain senior-level client relationships while mentoring team members to deliver complex energy transition and demand-side management programs.

Requirements

Requires 5+ years of experience in the utilities industry with a focus on customer operations or business process design. Candidates must be fluent in French and English and possess working knowledge of utility-specific platforms like Oracle or SAP.

Skills

Management Consulting
Utilities Industry
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand-side Management
Business Process Design
Stakeholder Management
Artificial Intelligence
Customer Operations
Strategic Planning
Data Analytics
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Management Consulting
Utilities
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand Side Management
Business Process Design
Oracle Customer Care and Billing
SAP for Utilities
S/4HANA Utilities
Salesforce
Artificial Intelligence
Electrification
Energy Efficiency
Customer Information Systems
Regulatory Environment
Régie de l’énergie
Ontario Energy Board
Strategy
Client Pursuits
Thought Leadership
Stakeholder Management
Digital Customer Strategy
Distributed Energy Solutions

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