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Added 1 day ago
SL
AVP, CXO Strategy & Transformation
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Reporting to the Vice-President, Experience, Planning and Transformation, CXO, the AVP, CXO Strategy & Transformation will help drive the development and stewardship of an integrated CXO…
Added 1 day ago
PC
Vice President of Sales
Phoenix Contact Canada
Milton, ON
- Full-time
The Vice President of Sales, Canada is a senior commercial executive and member of the Canadian Executive Team, accountable for developing and executing the Canadian sales strategy to drive…
Added 1 day ago
IF
Bilingual (FR-EN) Manager, Security Platforms and Resilience, Security Operations Centre
Intact FC
Ottawa, ON · Toronto, ON · Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
Influence technology and lab teams, as well as executives at the director, vice president and deputy senior vice president levels.
Added 1 day ago
CT
Vice-President, Pricing & Promotions
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Senior Vice-President, Customer Strategy, Analytics and Merchandise Planning, the Vice-President, Pricing & Promotions will lead pricing and promotional strategy across…
Added 1 day ago
EC
Vice President, Enterprise Services
ethree Consulting
St. John's, NL
- Full-time
Reporting to the Chief Executive Officer, the Vice President, Enterprise Services brings an organization-wide perspective to strategy, performance, technology, people and enterprise risk.
Added 2 days ago
NB
Senior Advisor, Governance and Strategic Initiatives
National Bank of Canada
Montreal, QC
- Full-time
Our team plays a central role in advancing the business line's priorities by ensuring alignment between strategy, leadership, and execution for the Executive Vice-President. We operate in a…
Added 2 days ago
T
SAP Finance Domain Architect
Talan
Toronto, ON
- $170,000 to $200,000 CAD / year
- Full-time
Reporting to the Vice President, Delivery, the SAP Finance Domain Architect serves as Talan’s functional authority for SAP finance processes and plays a central role in developing new…
Added 2 days ago
T
SAP Finance Domain Architect
Talan
Toronto, ON · Montreal, Québec
- $170,000 to $200,000 CAD / year
- Full-time
Reporting to the Vice President, Delivery, the SAP Finance Domain Architect serves as Talan’s functional authority for SAP finance processes and plays a central role in developing new…
Added 2 days ago
BG
Sr. Director, Financial Planning & Analysis
Boyd Group Services
Winnipeg, MB
- Full-time
…functions and enterprise-wide initiatives. Reporting to the Senior Vice President, Financial Planning & Analysis, this leader serves as a key financial advisor to senior leadership,…
Added 2 days ago
SL
VP, Internal Audit, Global Asset Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Senior Vice-President and Chief Auditor, the Vice-President will lead a global team across North America and Asia and serve as a member of the Global Audit leadership team.…
Added 2 days ago
T
Associate Vice President, Wealth Advice, Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Define and execute the enterprise analytics and AI vision for Wealth Advice and Governance & Controls (G&C), positioning data and AI as core drivers of business growth and transformation
Added 2 days ago
C
Program Advisory, Consulting & Execution, Vice President
Citi
Mississauga, ON
- Full-time
Support target operating model and process transformation initiatives by partnering with stakeholders to define business requirements and target states
Added 3 days ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 4 days ago
SH
Director, Central Region Cancer Programs
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Partner with the Regional Vice President to support regional cancer service planning, capacity planning, and system transformation initiatives across the region and province.
Added 4 days ago
NB
Senior Director AI and Operations Engineering
National Bank of Canada
Montreal, QC
- Full-time
Accelerate process transformation, drive adoption of new solutions, and drive initiatives from idea to prototype, ensuring delivery of expected benefits
Added 4 days ago
T
SAP AI Orchestration Developer
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP Innovation and IP and the Vice President, Delivery for engagement assignment, the SAP AI Orchestration Developer designs and builds AI-enabled…
Added 5 days ago
W
Vice President Human Resources
Wilson
Toronto, ON · Greater Toronto Area, Canada
- $200,000 to $220,000 CAD / year
- Full-time
Our client is seeking a Vice President, Human Resources to establish and scale the people function through a pivotal period of North American growth, acquisition integration and…
Added 5 days ago
M
Business Manager, Retail Products
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Business Manager, Retail Products is a high-impact individual contributor responsible for driving operational excellence, enabling disciplined execution, and ensuring organizational…
Added 5 days ago
AVP, Claims (Operational Excellence)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Montreal, QC
Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance,…
Added 5 days ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Montreal, QC
- Full-time
Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance,…
Added 5 days ago
CL
AVP, Claims (Operational Excellence)
Canada Life
London, ON
- Full-time
Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance,…
Added 5 days ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Winnipeg, MB
- Full-time
Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance,…
Added 5 days ago
O
Principal Client Success Manager
OpenText
Waterloo, ON
- Full-time
Experience working with cloud technologies, SaaS platforms, subscription-based business models, or digital transformation initiatives.
Added 5 days ago
M
AVP, Enterprise Digital Capabilities
Manulife
Toronto, ON
- Full-time
We are seeking a strategic, collaborative and product-minded leader to join our team as Assistant Vice President (AVP), Enterprise Digital Capabilities. This role is a key leader in…
Added 8 days ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
Seeking a highly motivated and experienced Vice President to join the Corporate Hedging Solutions team, focusing on the marketing, origination and execution of interest rate de

Accenture

Consulting Manager - Utilities Customer Experience and Transformation

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Posting language: English
Posted: Oct 1, 2026

Original job description

We Are:

Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This role supports gas and electric utilities across Quebec, Ontario and Western Canada, working at the intersection of customer operations, meter-to-cash, customer demand-side programs (DSM), energy transition, and digital innovation.

Our Utilities Customer practice is a dedicated industry team with established client relationships and access to Accenture’s North American utilities portfolio, drawing on precedent and delivery assets from programs at a scale few individual markets produce.

You Are:

As a trusted advisor, you will help clients navigate the shifting energy landscape, from evolving customer expectations to the growing importance of decarbonization, electrification, and demand-side management programs. You’ll play a leading role in designing and implementing strategies that enhance customer engagement, optimize operational performance, and enable the transition to a more sustainable energy future.

You will build depth within a single industry rather than across unrelated sectors, and you will contribute to the growth of the practice as well as to the delivery of its work.

The Work:

Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition and demand-side management initiatives.
Work across the meter-to-cash lifecycle, from service requests and metering through billing, payments, credit and collections, and advise on how customer information systems support it.
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including energy efficiency, electrification, and distributed energy solutions.
Leverage analytics, customer insights, and artificial intelligence to identify opportunities for improving customer experience, reducing cost to serve, and advancing energy efficiency goals.
Build and grow client relationships at the director and vice-president level, contributing to proposals, client pursuits, and thought leadership in areas such as customer innovation, energy transition, and energy efficiency.
Mentor and guide team members, fostering excellence in business process design and stakeholder management.

Here’s What You’ll Need:

Fluent in French speaking and writing, including client workshops and written deliverables.
5+ years’ experience in the Utilities industry, including 2+ years leading a workstream and its team, in Customer Operations, Customer Transformation, or Business Process Design.
Experience in Meter-to-Cash, customer operations, or utility program design.
Working knowledge of the platforms supporting utility customer functions, such as Oracle Customer Care and Billing, Oracle Customer to Meter, SAP for Utilities, S/4HANA Utilities, Salesforce, or comparable customer information and customer relationship environments. Experience of a system replacement or major upgrade is an asset.
Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy.
An informed perspective on the application of artificial intelligence within a regulated customer function, and ideally practical experience applying it.
Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs. Familiarity with the Canadian regulatory environment, including the Régie de l’énergie and the Ontario Energy Board, is an asset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $108,800 to $220,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead and advise clients on customer transformation, digital strategy, and operational improvements within the utilities sector. Build and maintain senior-level client relationships while mentoring team members to deliver complex energy transition and demand-side management programs.

Requirements

Requires 5+ years of experience in the utilities industry with a focus on customer operations or business process design. Candidates must be fluent in French and English and possess working knowledge of utility-specific platforms like Oracle or SAP.

Skills

Management Consulting
Utilities Industry
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand-side Management
Business Process Design
Stakeholder Management
Artificial Intelligence
Customer Operations
Strategic Planning
Data Analytics
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Management Consulting
Utilities
Customer Experience
Digital Transformation
Meter-to-cash
Energy Transition
Demand Side Management
Business Process Design
Oracle Customer Care and Billing
SAP for Utilities
S/4HANA Utilities
Salesforce
Artificial Intelligence
Electrification
Energy Efficiency
Customer Information Systems
Regulatory Environment
Régie de l’énergie
Ontario Energy Board
Strategy
Client Pursuits
Thought Leadership
Stakeholder Management
Digital Customer Strategy
Distributed Energy Solutions

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