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Accenture

Customer Growth Strategy Consultant

Ottawa, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

We Are:

Accenture Song, a new breed of agency that is all about the Experience. For us, customer experience is not an add-on; it is foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us at: Accenture Song

You Are:

You are a growth strategist, problem solver, storyteller, and hands-on operator who is energized by helping clients answer hard growth questions.

You are comfortable working through ambiguity, structuring complex business problems, and turning customer, market, competitive, and commercial insight into clear recommendations. You enjoy moving from strategy to execution, shaping growth opportunities, building business cases, supporting executive workshops, and translating ideas into practical roadmaps clients can act on.

You bring experience in consulting, strategy, innovation, startups, venture-building, corporate strategy, or an adjacent field. You are highly comfortable using AI and GenAI tools to improve the speed, quality, and efficiency of your work, and you are curious about how new ways of working can make strategy delivery sharper and more effective.

You will join Accenture Song Canada’s Customer Growth Strategy team, helping deliver client engagements focused on customer-led growth, innovation strategy, growth diagnostics, business case development, customer insight, operating model design, and transformation value realization.

The Work:

Support delivery of customer growth strategy engagements, including growth diagnostics, growth acceleration sprints, opportunity assessments, business cases, and transformation value realization work
Structure ambiguous client problems into clear workplans, hypotheses, analyses, and executive-ready recommendations
Conduct market, customer, competitor, and industry research to identify growth opportunities, risks, demand shifts, and strategic implications
Synthesize qualitative, quantitative, behavioral, market, and digital signals into actionable customer and commercial insights
Develop growth opportunity maps, value pools, prioritization frameworks, customer journeys, value propositions, and strategic roadmaps
Support innovation strategy work, including whitespace identification, new product / service / business concept development, opportunity validation, and growth portfolio prioritization
Build business cases for growth opportunities, including market sizing, value drivers, investment requirements, risks, assumptions, and expected outcomes
Support operating model work for organizations looking to organize, govern, fund, and scale growth more effectively
Design and support client workshops, stakeholder interviews, executive working sessions, and internal strategy sessions
Translate analysis and insight into compelling executive narratives, recommendations, and client-ready materials
Support growth-related transformation work by connecting platform, data, AI, commerce, service, and operating model initiatives to measurable customer and commercial outcomes
Work with senior leaders and cross-functional Accenture teams across Song, Strategy, Technology, Data & AI, Operations, and industry groups
Apply AI tools and new ways of working to improve the speed, quality, and efficiency of research, analysis, synthesis, and content development
Contribute to reusable Customer Growth assets, methods, frameworks, thought leadership, case examples, and practice knowledge
Support business development activities where needed, including account research, opportunity hypotheses, proposal materials, pursuit support, and executive briefing documents
Help ensure deliverables are clear, rigorous, practical, and grounded in measurable client value

Here’s What You’ll Need:

3+ years of relevant experience in consulting, strategy, innovation, startups, venture-building, corporate strategy, or a related field
3+ years experience supporting or leading strategy projects, client workstreams, workshops, analysis, and executive deliverables
3+ years experience conducting market research, customer research, competitive analysis, and strategic synthesis
3+ years experience developing recommendations, roadmaps, business cases, or strategic options for senior stakeholders
Strong ability to work with ambiguity and structure complex business problems
Strong storytelling skills, with the ability to turn analysis into clear, compelling executive narratives
Strong AI adoption and comfort using GenAI tools to improve productivity, quality, and ways of working
Strong written and verbal communication skills
Strong collaboration skills across multidisciplinary teams
Ability to anticipate issues, identify risks, and propose practical solutions
Ability to balance strategic thinking with hands-on delivery
Strong curiosity about customer behavior, market shifts, innovation, AI, and emerging business models
A minimum of a high school diploma or GED/CAEC
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points if You Have:

Eligibility to obtain Security Reliability clearance
University degree
Experience in customer growth, commercial growth, innovation strategy, customer experience, loyalty, B2B growth, B2C growth, or digital transformation
Experience working with AI-enabled research, innovation, strategy, or productivity tools
Experimented with the creation of AI agents and have a portfolio of specific AI agents and AI applications to prove your experience.
Experience developing customer value propositions, growth strategies, business cases, or new product / service concepts
Experience with customer data, commerce, marketing, service, loyalty, or digital product initiatives
Experience supporting large transformation programs and connecting them to business value or customer outcomes
Industry expertise in Retail, Financial Services, Health and Public Sector
Experience designing and facilitating workshops with clients or senior stakeholders
Experience creating reusable methods, frameworks, templates, or thought leadership

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $33.39 to $57.43

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The consultant will support customer growth strategy engagements by structuring complex business problems, conducting market research, and developing actionable growth roadmaps. They will also collaborate with cross-functional teams to build business cases and translate analytical insights into compelling executive narratives.

Requirements

Candidates must have at least 3 years of experience in consulting, strategy, or innovation, along with strong skills in market research and strategic synthesis. Proficiency in using AI and GenAI tools to enhance productivity and the ability to work effectively in ambiguous environments are essential.

Skills

Growth Strategy
Consulting
Business Case Development
Market Research
Customer Insight
Innovation Strategy
Data Analysis
GenAI
Strategic Planning
Stakeholder Management
Storytelling
Operating Model Design
Problem Solving
Project Management
Digital Transformation

Visa sponsorship

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Keywords

Growth Strategy
Consulting
Accenture Song
GenAI
Customer Experience
Innovation Strategy
Business Case
Market Research
Competitive Analysis
Operating Model
Digital Transformation
Customer Journey
Value Proposition
Strategic Roadmap
Data Analysis
Transformation
Stakeholder Engagement
Growth Diagnostics
Venture-building
Corporate Strategy
AI Tools
Commercial Insight
Business Development
Retail
Financial Services
Health
Public Sector
Strategy Delivery
Growth Acceleration
Executive Workshops

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